Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuart was extremely helpful. Sorted everything very quickly and explained everything to me. If all your staff are as friendly and helpful as Stuart was, then your company has an amazing customer service.”

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Posted 10 months ago

“Stuart was amazing, very professional, nothing was too much bother, very kind and patient. He's a keeper holiday gems, lol , kind regards Mrs L Bungard”

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Posted 10 months ago

“Stuart was very helpful and friendly. Thank you”

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Posted 10 months ago

“Stewart was very personable, professional and friendly!”

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Posted 10 months ago

“So far so good. Booked online. Had a brief support call with Stuart to support with completing booking. Will revisit feedback following our holiday ☺️”

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Posted 10 months ago

“Stuart was very helpful and efficient he made the process very simple”

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Posted 10 months ago

“Stuart was very helpful in changing my hotel for me. He was pleasant polite nothing was a problem. Thank you Stuart your a star 🌟 well 5 star”

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Posted 10 months ago

“Very happy with the price of my holiday. Stuart the customer services advisor who I spoke with on the phone was friendly and very and thorough going through the details of my holiday with me.”

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Posted 10 months ago

“Cannot thank Stuart enough for sorting us out with an amazing deal on our holiday. Highly recommend.”

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Posted 10 months ago

“Booked a last minute trip online and got a call back within 24 hours, as the rooms that we'd booked weren't all available on that board basis. Stuart was really helpful on the phone, found us a different room combination and honoured the original price. He went through everything and was really clear and friendly :)”

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Posted 10 months ago

“Have booked with Holiday Gems numerous times and have always been smooth transactions and great trips. Stuart was very helpful and great to deal with. Thanks”

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Posted 10 months ago

“stuart was great to deal with everything straight foward would definately recommend many thanks to stuart”

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Posted 10 months ago

“Thank you Stuart so much for helping me sort my holiday. I’m very pleased with the service 😊”

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Posted 10 months ago

“Booked a last minute holiday but confirmation had not come through. Spoke to Stuart on the phone the next day who was able to reassure me that he could sort the matter - and he did. Many thanks and now looking forward to my holiday.”

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Posted 10 months ago

“Thank you so much Stuart for confirming our 50th and 18th Birthday holiday! You were a star. Excellent customer service!”

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Posted 10 months ago

“Phoned about holday answered immediately Sam was very helpful and guided me through everything the login and payment process very well.will deffo be using them again”

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Posted 10 months ago

“Mark was extremely helpful and did everything to make our holiday as easy as possible. Lovely chap”

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Posted 10 months ago

“Stuart was friendly professional and helpful”

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Posted 10 months ago

“Thank you Stuart for your assistance In confirming my holiday booking very professional and polite , best regards Andrew”

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Posted 10 months ago

“Many thanks for your help Stuart”

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Posted 10 months ago

Holiday Gems is rated 4.6 based on 2,783 reviews