Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant thanks samar”

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Posted 1 year ago

“I booked to go to turkey but made a mistake they phoned me up straight away to let me know about my mistake and corrected it”

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Posted 1 year ago

“Up to now the booking process has been good. Going on holiday today so let you know in a few days time 😊”

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Posted 1 year ago

“Great service from the operator very easy and quick I will definitely use you again”

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Posted 1 year ago

“So far so good. Good communication with agent Surayah! She answered quickly on my emails and when needed she gave a call to explain and guide. Looking forward to last minute amazing deal holiday and already planning next years!”

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Posted 1 year ago

“Booking with holiday gems was easy and website was easy to navigate. Although we had an issue Martin was great and did everything he could to help us. So thank you!”

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Posted 1 year ago

“Connecting flights were miles apart waiting around for hours when other flights were available. Pick up time was incorrect on paper work stating we would leave island at 8pm when actually it was 3pm waiting in airport over 5 hrs. Where told we would get a seaplane from airport to island when actually it was a domestic flight then a boat. Every flights we had to wait about 5 hours until the next one. We asked for a room on the sea ended up with a room with garden so had to pay extra £200 for a night in a room we actually wanted. We wish we get some discounts for our next holidays or some refund please aware people 😔”

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Posted 1 year ago

Hello Natalie & Ali, we are sorry to read this review. Your arrangements were read back to you for acceptance and the type of transfer was given as domestic flight, we regret you made assumption this was seaplane. Unfortunately such transfers are scheduled locally and beyond our control about times of operation, the paperwork time we state refers to the minimum period you are required to be at the airport to ensure you do not miss your international flight and the local operator uses those international flight times to decide which service you should be placed onto. In addition, the international flight times were given to you and the connection time was not queried. We further do not see that a sea view was requested and this is not indicated on your paperwork which should have been queried upon receipt if this was incorrect. We hope that otherwise you had a wonderful holiday and thank you for your feedback.

Posted 1 year ago

“Very helpful and polite”

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Posted 1 year ago

“The man who called me to confirm my booking was very nice. He gave all the details and made sure I understood everything. The only criticism I have is that within 12 hours of booking I was told that the price I had booked had gone up by £30 each. I did expect to pay the price I was quoted”

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Posted 1 year ago

“We booked with holiday gems last year for a month ,for the first time and we were very pleased with there service ,we went to the eurovillage achilleas hotel witch we have been numerous times : we recommend holiday gems to anyone,we’ve just booked same hotel again”

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Posted 1 year ago

“Booked hotel online . Simple process , no hassle and quick confirmation . Always use them for accommodation and never any issues .Great service”

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Posted 1 year ago

“Booked holiday to Turkey with them great prices all good so far”

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Posted 1 year ago

“Caught my family and I caught COVID and they are still trying to make me pay for the holiday to cancel I totally refuse shocking company .”

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Posted 1 year ago

Mr Clarke, whereas we do sympathise with your situation if this is the case, this would be a matter for your travel insurance if you are ill and unable to travel. Furthermore, if you took advantage of our low deposit payment scheme, it is within our terms and conditions that you must pay any deficit that we have paid to suppliers on your behalf and this is contractually binding. We are sure you can appreciate that we cannot absorb such fees ourselves.

Posted 1 year ago

“Nathan was very professional helpful and friendly 100% recommend him to friends.”

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Posted 1 year ago

“Nathan was great friendly so easy to talk to made my booking experience feel like a breeze. Managed to save me some money definitely will be booking with him in the future. 👍😊👌”

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Posted 1 year ago

“Everything as described.”

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Posted 1 year ago

“Holiday gems is the only company that I truly Trust to provide me with an amazing holidays. Giving the professional advice Based on the experience With dealing with a customer services, is truly amazing. with destinations that I wouldn't have even thought about The advice that I have received has be the real picture set I my mind. I also recommend Hoilday gems to my family and friends. P.s Samer has been such an amazing help with planning my family holiday this year, I hope to plan more with him. His experience shines from across the phone with excellent knowledge and customer service to makesure everything covered for and amazing experienced holiday,for the hole family to enjoy. 10-10 With attention to detail,by recommended Samer is very experience in his job role and proves excellent customer satisfaction.”

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Posted 1 year ago

“I spoke with Nathan today and felt he went above and beyond to help me amend my holiday which I was told by another agent was not possible. I am extremely happy with the service he provided today and will be recommending friends and family and will come back to book future holidays. Thank you Nathan”

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Posted 1 year ago

“Great service, special thanks to Martin for going above and beyond.”

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Posted 1 year ago

“Easy to book but very disappointed to pay £58 more for the holiday when it was put through by holiday gems. Think they should honour the price charged on your card at time of booking”

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Posted 1 year ago

Hello Sarah, many thanks for your review and we’re sorry you feel we did not meet expectations. Firstly and in order to explain, whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case we can see this is exactly what happened. When you make a booking with us and prior to the point of actually confirming the arrangements for you, we “ring fence” the amount from your payment method although, and critically, we do not debit your payment type and it is only held within your account until the point of us confirming your chosen arrangement and ourselves obtaining the relevant confirmation codes from our suppliers, brokers and airlines. Should we not be able to confirm your arrangements, your order is assigned to one of our sales agents who will then investigate and try their utmost to provide you with identical or near-matched arrangements and we will offer this to you. It is then up to yourself to proceed or not, with the new arrangements. If you do not wish to proceed, we cancel your order down and release the “ring fence” amount for you. We also note in your case, you decided to proceed with the alternative and your payment type was therefore debited. Please note, our sales agent will always try to obtain the same, similar or cheaper pricing for any alternative arrangements found however, this may not be possible as once again, we are simply not in control of pricing, yield changes and availability of our suppliers, brokers and airlines. At all times, we work within strict company guidelines and always with your interests at heart. We would also like to mention that further details of the aforementioned are listed throughout the website in our Terms and Conditions to which you duly ticked when you made your online order with us. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review and on balance, once you have had time to digest the above, we would appreciate any amendment you could make to your review which would then be reflective of the promised service level and experience you had with us.

Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,783 reviews