Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

Visit Website

Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Martin was excellent. Incredibly helpful and very fast securing my booking.”

Helpful Report

Posted 3 months ago

“Process was very simple and Martin was extremely helpful”

Helpful Report

Posted 3 months ago

“I am using Holidaygems for the 3rd time. I am very happy with the offers and the service provided. Today Martin was confirming our upcoming trip in a month time and he was super helpful, explaining every single detail of our upcoming journey with very professional and kind manners. Thank you Martin and hope next time when I am booking with you to be my agent again.”

Helpful Report

Posted 3 months ago

“Stuart was a pleasure to talk to you, great help!”

Helpful Report

Posted 3 months ago

“Very pleasant experience. Stuart was lovely to speak to and helped make sure everything was booked and that I was happy with”

Helpful Report

Posted 3 months ago

“All confirmed very quick and clear”

Helpful Report

Posted 3 months ago

“Stuart fantastic from start to finish. Very helpful, friendly. An absolute credit. Thank you Stuart”

Helpful Report

Posted 3 months ago

“Martin at holidaygems made booking this holiday a great experience with his cheerful attitude and great attention to detail”

Helpful Report

Posted 3 months ago

“Stuart was fantastic and supported me booking a late minute holiday. Very professional friendly service.”

Helpful Report

Posted 3 months ago

“We booked a holiday last minute today with Holiday Gems. Your customer adviser Martin was so genuinely helpful in finding us a holiday. It's so refreshing to talk to someone that gives good advice and goes that extra mile.”

Helpful Report

Posted 3 months ago

“Sam was very helpful and polite with all aspects of making sure are holiday booking went through without a hitch. We had one problem which sam sorted straight away with no hassel which put are minds at rest. Lovely customer service agent.”

Helpful Report

Posted 3 months ago

“Stuart - thanks for the help. Nice and easy. Super helpful”

Helpful Report

Posted 3 months ago

“Stuart was very helpful & informative to me”

Helpful Report

Posted 3 months ago

“Had a few problems initially, but Sam was very patient with me and helped me sort out the holiday.”

Helpful Report

Posted 3 months ago

“I called today for help with my booking, Stuart was brilliant and guided me through what I needed to do”

Helpful Report

Posted 3 months ago

“absolutely amazing! Sam really is the best!”

Helpful Report

Posted 3 months ago

“Excellent experience seamless booking but all confirmed in writing via email”

Helpful Report

Posted 3 months ago

“Stuart was great!”

Helpful Report

Posted 3 months ago

“Polite & efficient service”

Helpful Report

Posted 3 months ago

“Stuart was superb. Helped me with an issue, even though the holiday increased Stuart was very helpful and a credit to your company. Thanks again Stuart for your help.”

Helpful Report

Posted 3 months ago

Holiday Gems is rated 4.6 based on 2,783 reviews