Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.59

4.6 Rating 2,610 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,610 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking was easy and very smooth. Email confirmation of booking received shortly after payment and followed up with a call from Stuart who was extremely helpful and answered all questions. Would definitely use again.”

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Posted 3 months ago

“My 1st experience with holiday gem has been a positive one. I had to book an impromptu getaway with my family of 4 and did so on the phone. Although the initial accommodation and flights I wanted were gone, Emma was amazing in helping us find another package that suited us to the same destination There were no issues at any stage, from airport parking to flights, private transfer and hotel. Both outbound and inbound went smoothly”

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Posted 3 months ago

“Stuart was very helpful and communicated clearly my holiday details.”

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Posted 3 months ago

“Great service and knowledge by Stuart. Very patient and helpful with sorting out our booking. Highly recommend.”

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Posted 3 months ago

“Big thanks to Stuart for sorting my holiday after it increased and finding the best suppliers ect. Really easy to talk to”

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Posted 3 months ago

“Stuart was very polite, informative and helpful. Looking forward to our holiday in Cyprus! Thank you”

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Posted 3 months ago

“Stuart was very helpful and it was a pleasure speaking with him. And wishing us a fantastic holiday 5 star guy”

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Posted 3 months ago

“I would have given Stuart 10/10 he was very patient with me as I asked some questions & he made sure I understood everything he was saying … Stuart spoke slowly & clearly so I could understand 100% What was being said … Stuart is certainly an asset to your company …. Thank you STUART 👍👍”

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Posted 3 months ago

“Stuart rang me the day after I booked on line to explain why booking hasn’t Gone straight through. He did it whilst I was on the phone Very friendly and helpful gentlemen. Thanks Stuart”

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Posted 3 months ago

“Stuart was very clear & courteous. He answered all questions & clarified all the booking arrangements. Was a pleasure doing business with you. Would highly recommend”

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Posted 3 months ago

“Stuart we very helpful.”

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Posted 3 months ago

“Very good prices and quality. Stuart was very helpful and managed to give me a very good price hotel.”

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Posted 3 months ago

“Thank you Stuart, you were so so helpful, very patient with me and your professionalism made me feel at ease, it makes such a difference when you are dealing with someone so committed to their job, you should be commended, delighted you could help me with my holiday… 😃”

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Posted 3 months ago

“Stuart was fab today! Explained everything I needed to know and made sure I could see all the documents before I got off the phone.”

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Posted 4 months ago

“Very nice customer service,very helpful sam was very nice”

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Posted 4 months ago

“Excellent from start to finish.”

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Posted 4 months ago

“Stuart and Jan were great and really helpful in booking my holiday and helping with a name change when my phone autofilled the wrong surname. Thank you again.”

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Posted 4 months ago

“Easy process and confirmation call next day after order and all as booked. Stuart the agent was very helpful and polite, explained everything I needed so I am hoping the holiday will go as smoothly next week.”

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Posted 4 months ago

“Stewart was ace and really helpful. Very patient”

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Posted 4 months ago

“Had a call from Stuart today regarding a problem with my upcoming holiday, 10/10 with the way he dealt with the matter. Fantastic!!”

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Posted 4 months ago

Holiday Gems is rated 4.6 based on 2,610 reviews