Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,784 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and the agent was very nice.”

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Posted 2 years ago

“what a fab service from Nathan. called to ask a few questions and Nathan talked me threw the process. lovely to get to speak to someone so helpful”

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Posted 2 years ago

“Well I booked up paid in full then got call saying had to pay more money”

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Posted 2 years ago

“I booked with Holiday gems recently, I found the site easy to navigate and the whole experience was painless.”

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Posted 2 years ago

“All information was very simple and clear which helped me to make a decision about booking”

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Posted 2 years ago

“Nathan @ holiday gems, I didn’t get his surname, great service, speedy updates and very patient while my card wasn’t working to make payment. If my holiday is as good as the initial service I’ll be very happy 👍 thankyou Nathan”

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Posted 2 years ago

“We have used your company over the past few years and have never been disappointed”

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Posted 2 years ago

“Spoke to Nathan on phone regarding my holiday booking. He was very helpful and pleasant .”

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Posted 2 years ago

“Great company, cheapest quote for this holiday with many y others being quite a bit more expensive. Not expecting to hear anything until at least tomorrow (as its sun) but a gentleman named Nathan phoned me to confirm there were no issues but wanted to check up with me as it popped a request on the form. Really polite, and very helpful on the phone. True to his word, confirmation docs sent withing next 10mins. Thank you”

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Posted 2 years ago

“Very Helpful managed to get booking I required”

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Posted 2 years ago

“Website easy to use and contacted me as soon as they realised payment had not been taken. Nathan helped with the transaction in a professional mannerism.”

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Posted 2 years ago

“Been speaking with Nathan regarding paying my final ballance for my holiday to phuket.nathan as been fantastic very helpful in sorting everything out. Regards Ian burke”

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Posted 2 years ago

“Good service once contacted me.”

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Posted 2 years ago

“martin was very helpful and committed to finding a suitable holiday for me and my family. he was looking until he found the right requirements for which I asked. I highly recommend him”

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Posted 2 years ago

“Assumed everything would be fine, holiday was booked and got very detailed instructions on how to access the tickets. Unfortunately, we were unable to do the check-in, we tried one weel before, we thought it was too early, tried 2 days before, didn't work. We kept trying until the day of the journey but there was no chance. There was no one available to help as it was a bank holiday. Thankfully Ryanair managed to find the booking and sort it out for us. Will not be booking with this company again.”

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Posted 2 years ago

Mr Serovas we are sorry to hear this but do not see that you contacted ourselves for assistance when you experienced a problem before the day of travel. We are pleased that Ryanair resolved this of course but without more detail as to what the problem was, we cannot comment as we pass on their instructions about check-in process and have no control over it otherwise.

Posted 2 years ago

“Excellent customer service always kept informed of changes and always do their best to accommodate your needs”

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Posted 2 years ago

“Nathan was top class assisting with my booking because I left it so last minute. He phoned within 20 mins of booking and went above and beyond to make sure everything was done as quickly as possible. Would 100% book through again”

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Posted 2 years ago

“I was a little sceptical at first with booking as I usually book directly with an operator, I wasn't aware at the time that this was ultimately a travel agent that books flights and accommodation for you - there were a few errors on the booking some errors made my side and theirs, and they are difficult to get hold of on the phone, however, the email system they have works very well and any errors that were there got resolved quickly. The price was a lot lower than an operator would be. Be advised, that hold luggage, Seats on the plane, and airport transfers need to be taken into account when you are booking as these are additional cost - I wasn't aware of this at the time but it all got sorted in the end. Overall, I would certainly book again, however, now that I have done it once with them, I will know exactly what I need to take into account when booking next time - A good service from Holiday Gems.”

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Posted 2 years ago

“Dissatisfied with committing to an order and making payment in full to be told three days later the flights are not available and the price has jumped! I won’t be rushing back to make another reservation and will be raising awareness!”

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Posted 2 years ago

Mr Giuntoni we regret you did not appreciate that when placing your order it was a request and not guaranteed. You must have overlooked the website terms although you agreed to them. Another customer has had the benefit of the arrangements offered and you were offered the next available as per our policy.

Posted 2 years ago

“Lovely conversation with Nathan, very precise and polite, dealt with my query quickly and efficiently.. one happy customer”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,784 reviews