Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called the office spoke to a very helpful and knowledgeable lady who confirmed Stuart was the person dealing with our enquiry and she’d get him to call back once he finished his current call. Stuart called shortly after, what a chap, clear with his conversation, accurate, very thorough to cover all points and exceptional when going through options, requirements, costs and the booking itself. It does give a customer great confidence as it was clear that his priority was doing his job as it should be done and without any pushing or cajoling. Happy to pay what we needed there and then as all the information was clear, concise and presented perfectly. Many thanks Stuart”

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Posted 8 months ago

“Stuart was effective getting my queries sorted better than the previous agent who didn’t even return my call thanks”

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Posted 8 months ago

“Mark is a travel agent who helped me a lot.”

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Posted 8 months ago

“Martin was fantastic in confirming our holiday, very polite and cheerful. will be booking with holidaygems again”

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Posted 8 months ago

“Had a very positive call with Stuart this morning, confirming details of my holiday booking. He was very friendly and professional and thorough with the information he provided. He also said if I thought of any other queries to contact him again and he would be happy to help.”

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Posted 8 months ago

“Stuart of the Sales team it’s absolutely fantastic, helpful, giving every details what u need for ur holiday, he make sure u happy with everything 🤗best person ever I had sorting my holiday 🤗”

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Posted 8 months ago

“Stuart was really helpful and informative, he even managed to get me an upgrade and room and transfer. 10/10 customer service”

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Posted 8 months ago

“Had a slight issue that Stuart resolved so did get a good deal”

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Posted 8 months ago

“I was very frustrated to find my holiday had increased bu £39pp when I decided to cancel it. However, the manager Stuart took over from my clerk, and the service from him was 5 star plus, he is an exceptionally calm thorough very diligent manager and I continued with my booking ONLY because of him. If I ever set up a travel agency (not likely) I will be poaching him. This was the best service from an individual I have had in my 25 years of booking a holiday with anyone. Give that man a rise. A pleasure Stuart and thank you so so much.”

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Posted 8 months ago

“I had the delight of Stuart calling me regarding my booking. He was absolutely helpful and very cheerful on the call. He made sure everything was correct and I understood. Thank you Stuart!”

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Posted 8 months ago

“Stuart talked us through all the details of the holiday, was very friendly and attentive.”

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Posted 8 months ago

“Very good service form a man called Martin. Sorted my holiday out very quickly and got a good deal so thank you Martin and I can’t wait for my holiday 🙂”

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Posted 8 months ago

“Excellent service. Stuart was very knowledgeable, helpful and friendly. Great price, flexible and easy.”

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Posted 8 months ago

“Mark was very helpful in reorganisation of our holiday. Friendly and professional. He had it all sorted out in a couple of minutes. Many Thanks.”

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Posted 8 months ago

“An advisor contacted me by telephone to inform me that my desired hotel was unavailable. He then assisted me with choosing an alternative hotel and completed the holiday booking in ten minutes.”

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Posted 8 months ago

“Stuart was so friendly and helpful. Customer service level 10 out of 10”

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Posted 8 months ago

“Fantastic service . An extremely easy process . AAAA class”

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Posted 8 months ago

“Excellent customer service from Stuart. Thank you.”

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Posted 8 months ago

“Stuart was very friendly and efficient definitely glad that I called and got through to him, made all the difference!”

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Posted 8 months ago

“Stuart called me as my booking hadn’t gone through. I was incorrectly under the assumption that I had completed my booking. Stuart confirmed all the details with my, waited on the phone while I completed my booking with the reference number provided - then ensured I received the confirmation documents. Massively appreciate the service provided - thanks Stuart!”

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Posted 8 months ago

Holiday Gems is rated 4.6 based on 2,783 reviews