Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.59

4.6 Rating 2,610 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,610 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

Visit Website

Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuart was very polite, answered all the questions and provided all the information needed, during the call. A very pleasant experience to deal with Stuart.”

Helpful Report

Posted 2 months ago

“Stuart was very helpful.”

Helpful Report

Posted 2 months ago

“Excellent friendly and efficient service from Stewart.”

Helpful Report

Posted 2 months ago

“Thanks allot Stuart for sorting out my issue very much appreciated Thanks”

Helpful Report

Posted 2 months ago

“Very good customer service off stuart”

Helpful Report

Posted 2 months ago

“Stuart was very helpful in sorting out the details of our trip. Thank you for your efforts Stuart, much appreciated 👍”

Helpful Report

Posted 2 months ago

“Stuart was incredibly helpful during a stressful situation when my original vacation wasn't booked as planned. He quickly assisted me in securing another trip that I personally selected, all while being exceptionally kind and polite. His professionalism and calm demeanor made a difficult situation much easier to handle. I truly appreciate his help and highly recommend him”

Helpful Report

Posted 2 months ago

“Very helpful and attentive. Made the whole process easy to follow and understand. Stuart was amazing”

Helpful Report

Posted 2 months ago

“Amazing service especially the kind support from STUART, very considerate & vey helpful. Recommend Holiday Gems all day long Thanks all John & Janice”

Helpful Report

Posted 3 months ago

“Stuart was fantastic helping us with some additional costings which we were unaware of. He took the time to explain the process of the bookings and help us get the best deal. Thank you!”

Helpful Report

Posted 3 months ago

“This is the first time we have used Holiday Gems to book a holiday Stuart was very helpful booking our holiday and answered all our questions Thank You Stuart Brown”

Helpful Report

Posted 3 months ago

“I was surprised when booking and paying for a holiday, to then receive an email to say it would take up to 72 hours to be confirmed. I now understand it’s down to if any of the variable prices or details change between booking and confirmation. It seems a bit of an odd way of doing it, I certainly haven’t experienced that before, but one call to customer services and it was all sorted. Stuart was fantastic, super helpful, polite and reassuring. Will book again through Holiday Gems after the service I received from Stuart.”

Helpful Report

Posted 3 months ago

“STUART couldn’t have been more helpful. Nothing was too much trouble and he answered every question I had. Very polite and friendly. Highly recommend STUART :))”

Helpful Report

Posted 3 months ago

“Stuart was so friendly and supportive he was so helpful and knowledgeable. He explained everything in a way that I could understand. He is an asset to your team. It was lovely to speak to such a lovely agent rather than a Robot. Thank you!”

Helpful Report

Posted 3 months ago

“Very good service received had a little issue with booking online but Stuart was very helpful and patient with me called me a talked me through the process giving helpful information I Would recommend.”

Helpful Report

Posted 3 months ago

“Stuart was truly amazing today whilst sorting out my holiday to Marrakesh”

Helpful Report

Posted 3 months ago

“Had dealing with Stuart, very friendly & very good service. The personal touch really matters.”

Helpful Report

Posted 3 months ago

“Very easy to use, great prices. Stuart even called to tell me about bag allowance on the different flights . Absolute legend”

Helpful Report

Posted 3 months ago

“Easy, efficient, a good company to book your holidays with, Stuart was extremely helpful confirming the booking details.”

Helpful Report

Posted 3 months ago

“Stuart provided an effective and efficient service today, going through the booking and explaining any issues before getting things booked”

Helpful Report

Posted 3 months ago

Holiday Gems is rated 4.6 based on 2,610 reviews