Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

Visit Website

Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuart was very satisfying. He was Thorough and clearly spoken and if all customer service telephonists were like him. The world would be a calmer place”

Helpful Report

Posted 10 months ago

“Thank you Stuart for taking us through our booking this morning. You where fantastic and friendly it's a pleasure to speak someone with great customer service Skills”

Helpful Report

Posted 10 months ago

“Easy to use, alot cheap than other companies I tried to book with for same holiday, and hotel. I did have a phone call 3 days after booking to stated the price had gone up, but this was only £25pp and still a good price to other companies so I'm still happy with that.”

Helpful Report

Posted 10 months ago

“Stuart was very nice & helpfully”

Helpful Report

Posted 10 months ago

“Thanks to all the help and support I got from Stuart over the last 2 days, we are now going on holiday! Thanks Stuart, you’ve been brilliant!!”

Helpful Report

Posted 10 months ago

“Today I spoke with Stuart regarding my booking he was very polite, pleasant and professional in every way, I'm very pleased as a customer with the service provided.”

Helpful Report

Posted 10 months ago

“Stuart was fantastic from start of booking process to the end. Thanks! Lydia.”

Helpful Report

Posted 10 months ago

“I was looked after by Finn, she went above and beyond. Great service 👏🏾👏🏾👏🏾”

Helpful Report

Posted 10 months ago

“This is the first time I have booked with Holiday Gems. Stuart was very friendly, helpful and knowledgable, and he answered all the questions I had. Excellent customer service.”

Helpful Report

Posted 10 months ago

“Stuart was extremely helpful, I booked the wrong area, Stuart guided me through the hotels to where I wanted to stay, together we found a suitable replacement, this was stress free. Thank you very much”

Helpful Report

Posted 11 months ago

“Stuart was exceptionally helpful, polite and very professional”

Helpful Report

Posted 11 months ago

“Quick and efficient booking”

Helpful Report

Posted 11 months ago

“We were served by a very good, polite and very attentive specialist!!!”

Helpful Report

Posted 11 months ago

“I’m still waiting for transfer from hotel to airport you Forgot about this”

Helpful Report

Posted 11 months ago

Hello Mr Ciocan, we are unsure why you make this review almost 12 months after travel. However, we can see that it relates to a complaint following which you were advised of a refund and failed to respond to our many reminders. If you can kindly use the correct method of contact and same email threads as then, this can be looked into for you. Meanwhile we hope you may withdraw or update this negative review since it does not appear warranted as we are waiting for you to reply to our emails regarding the refund being paid.

Posted 11 months ago

“Iam not so good at booking on line so I called and a lady named FINN was absolutely great thanks very much”

Helpful Report

Posted 11 months ago

“Very helpful and quick service”

Helpful Report

Posted 11 months ago

“Stuart was a pleasure to talk with,he went through all my details swiftly and made booking my holiday so easy will definitely be referring holiday gems to my friends and colleagues.”

Helpful Report

Posted 11 months ago

“Stuart rang and confirmed all the details, very friendly and top bloke. Nice to have a person on the end of the phone, usually everything is online only now!”

Helpful Report

Posted 11 months ago

“Stewart called me to confirm holiday, he was great couldn't do enough to help. Stewart wasn't in a rush and spent time answering all my questions. Definitely book again”

Helpful Report

Posted 11 months ago

“Was abit apprehensive trying to book online, called and spoke to Stuart who was very patient and went through everything with me. Will definitely book with Stuart again!”

Helpful Report

Posted 11 months ago

Holiday Gems is rated 4.6 based on 2,783 reviews