Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuart was very helpful today confirming my booking, a nice, cheery chap, very polite. 😊x”

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Posted 1 year ago

“Excellent service from Dave top fella”

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Posted 1 year ago

“David working at holiday gems sorted the best package holiday for me and my family. Excellent to deal with and fantastic customer service. Thanks again David!!”

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Posted 1 year ago

“David was veary professional.concise and clear…I actually learned .Tnx mr wright.😎”

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Posted 1 year ago

“Stuart was very friendly and extremely helpful.”

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Posted 1 year ago

“Stuart was very helpful. Thanks for sorting us a holiday at short notice.”

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Posted 1 year ago

“Surayah was soo helpful and sorted everything out for me and my kids I really really appreciate you help advice everything you did first time we booked through holiday gems and the service from surayah was fantastic that we will definitely book again our next holiday ❤️🤲🏽 thank you sooo much”

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Posted 1 year ago

“Personalised service; it's refreshing to talk to someone. Great deal on the holiday too.”

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Posted 1 year ago

“Stuart was really helpful, explained all my options and went above and beyond to ensure our holiday was booked with total peace of mind! Can’t recommend enough!”

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Posted 1 year ago

“Stuart has been great assistance and called me back even when I accidentally disconnected. Great service”

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Posted 1 year ago

“Very helpful Stuart thanks for everything”

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Posted 1 year ago

“Stuart booked my holiday and was polite and very helpful, will book again with him.”

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Posted 1 year ago

“Stuart was really helpful even though we couldn’t get the hotel first selected. He supported when I called back and booked us in giving me all the detail I required in a helpful and friendly manner.”

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Posted 1 year ago

“Found much cheaper option Stuart was really friendly and helpful. Thanks a bunch!”

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Posted 1 year ago

“I have made several bookings with holiday gems and always been satisfied with the customer service and never had any probs travelling nor whilst away. Suraya took my recent booking and was extremely helpful when I had a queries regarding the online booking costs. She fixed the problem and made a successful boooking. My only concern this booking is that I didn't receive a confirmation in my email which I prepare however the booking can be seen on their website under my bookings.”

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Posted 1 year ago

“Tried making a booking but unfortunately although went through on website, ultimately there was no availability. The booking agent Surayah was very helpful, trying her best to resolve this issue but unfortunately in the end this was not possible. Will keep looking.”

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Posted 1 year ago

Hello Roy, we thank you for your feedback and hope that you find some arrangements to suit your requirements. Our booking system relies on live feeds from our suppliers, brokers and airlines so we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. None the less we are sorry.

Posted 1 year ago

“I booked my holiday with a gentleman named David which was very accommodating and rose to every occasion to book my partner and I holiday to Morroco. The holiday destination and hotel should be a winner ,by Gods grace due to it being my partners Birthday, Thank you Holiday Gems for accommodating mine and my partners needs,David is a true star,Polite well mannered individual Thanks once again peeps”

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Posted 1 year ago

“Booked a short break with holiday gems, we had a little hiccup with my booking, which they sorted straight away with no haste. Stuart who I had the pleasure of having as my customers service guy was absolutely amazing really polite and so easy to chat to. He made the whole experience stress free.”

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Posted 1 year ago

“Stuart was very helpful today and explained everything very well .will defiantly book again”

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Posted 1 year ago

“Staff always helpful”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,783 reviews