Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Edward was very helpful & answering all of my questions”

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Posted 1 month ago

“Stuart was very friendly and knowledgeable. He was very helpful. Would recommend friends to book with Stuart via Holiday Gems. Thank you so much”

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Posted 1 month ago

“As it was a last minute holiday i was booking online and flights and hotels were disappearing left right and centre, I had to book via the phone which was much easier and significantly less stressful! Edward handled the booking and done a great job, very professional and smooth. Highly recommended to get a rough idea of prices online then pick up the phone.”

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Posted 1 month ago

“Checked my booking and identified an error. Even attempted to resolve with Ryanair so full marks for attention and trying even if Ryanair are so unreasonable.”

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Posted 1 month ago

“Edward was brilliant very accommodating was able to book us the exact holiday we wanted. Excellent customer service. Thank you Edward.”

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Posted 1 month ago

“Sam helped me with booking quickly and efficiently. Thank you Sam”

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Posted 1 month ago

“I spoke to Edward who was amazing! Very professional and knowledge. He was very patient with me and helped me through the booking process. He answered all my questions and was very reassuring. I will definitely be booking with holiday gems again. All my documents have been emailed to me whilst I was on the phone. Edward is a true asset to your company!”

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Posted 1 month ago

“Brilliant servicefrom Edward”

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Posted 1 month ago

“Great service. Smooth transaction”

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Posted 1 month ago

“I spoke with Edward today who helped me book and pay for holiday. Edward was professional and very patient with me throughout. Edward explained everything calmly, answered all my questions calmly and reasurananly. He was very patient when it came to paying as I was making mistakes a lot, he really was great and seems like a nice guy.”

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Posted 1 month ago

“Edward called regarding my booking, there was a slight increase in the cost but he was super helpful and explained what these were for and confirmed my booking over the phone. He was very polite and helpful. Thank you”

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Posted 1 month ago

“Great customer service with Stuart. Very detailed and extremely helpful. Would absolutely book with you again!”

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Posted 1 month ago

“Good customer service”

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Posted 1 month ago

“Booked with Sam very professional,polite and helpful would recommend and thanks for your help sam”

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Posted 1 month ago

“Polite fast response to on line booking. Extra cost required but could not tell me why and for what for or reason. Pending documents to arrive by e- mail. So review not complete at this stage. However Sam polite and helpful.”

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Posted 1 month ago

Hi Terry Styles, thank you for your review and positive feedback relating to your booking agent. To explain, the price on the website is clarified as an offer to purchase the Package Holiday selected, if it is available. If the arrangements are not available when one of our booking agents come to confirm your booking request, because other customers have taken advantage and the lower price offer is exhausted, you are informed of the next supplier price. Regarding your travel documents, these should have since been received however please do not hesitate to reach out via the appropriate channels should you require any further assistance. Since a 3-star rating is still considered negative, we would truly appreciate if you would consider kindly improving your review score slightly once you have had chance to digest the above and to accurately reflect the service provided. Thank you.

Posted 1 month ago

“Well it’s the first time I’ve booked with you and you’ve been brilliant”

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Posted 1 month ago

“All very good”

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Posted 1 month ago

“Samantha Was very good and sorted all my problems”

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Posted 1 month ago

“Excellent service from Edward”

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Posted 1 month ago

“Edward fixed everything after an initial mix up with the holiday I booked and it needed up being cheaper.”

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Posted 1 month ago

Holiday Gems is rated 4.6 based on 2,783 reviews