Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time using HolidayGems. Amazing Company to deal with. Can easily speak to a human. Spoke with Martin today who confirmed the holiday verbally and made a follow up call to check I’d received confirmation email with the information being correct. Would definitely book with Holiday Gems again. Perfect transaction and thankyou for your professionalism & pleasant manner Martin.”

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Posted 2 months ago

“Stuart was really helpful today sorted my holiday with ease and no hassles thanks again”

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Posted 2 months ago

“Edward was very helpful and polite answered all my questions . Yes the holiday has gone up by £60 from yesterday but I had done my research and it was still cheaper than booking individually so good service all round as of yet . My holiday isn’t until next year so will update my review once holiday has happened . Thank you Edward :)”

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Posted 2 months ago

“Edward was very polite and friendly, he looked at multiple hotels for me to stay to get me the best deal to suit my needs.”

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Posted 2 months ago

“Easy and efficient to book, great customer service from Stuart.”

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Posted 2 months ago

“Very helpful & polite throughout our booking. Edward all the way. Thank you so much for your patience… will definitely book again going ff our experience with Edward. Thank you”

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Posted 2 months ago

“Good service from Sam and good price. However the telephone message system needs updating as it talks about COVID”

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Posted 2 months ago

“Sam was excellent. Thank you so much”

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Posted 2 months ago

“Thank you to Edward who was very helpful”

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Posted 2 months ago

“I would like to thanks Edward for helping me , following a problem with my online booking payment that I had today.He was more than helpful and friendly .I'm looking forward to my holiday .”

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Posted 2 months ago

“I’d like to thank Martin for being so patient helping me book our holiday. What a lovely gem of a guy Thank you Martin”

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Posted 2 months ago

“Martin did a good job to confirm my holiday”

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Posted 2 months ago

“Edward is very efficient and diligent in dealing with me, he guided me trough all the technicality that entails with technology....he made it effortless....I can givevhim the highest praises”

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Posted 2 months ago

“Stuart was very helpful and patient. He helped me decide on room types and explained everything.”

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Posted 2 months ago

“Tried to book online but had trouble with the website so called and spoke to a lovely woman called Sam who booked everything for me and made it so easy! Thanks Sam”

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Posted 2 months ago

“I enjoyed booking my holiday on HolidayGems. I spoke with Martin. One suggestion I had was for their site to explain what each transfer vehicle type is. It's very confusing trying to make sense of all the different transfer types (Executive vs. Luxury vs. Van vs. Minivan vs. Standard) since there's no explanation on their booking site or FAQs.”

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Posted 2 months ago

“Booked holiday easily online with all the extras and add-ons we needed. Sam from Holiday Gems called up after to confirm all details and provide all travel documents. Sam was very helpful, courteous and a pleasure to deal with.”

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Posted 2 months ago

“Competitive prices. Samantha was very helpful with the booking.”

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Posted 2 months ago

“Edward. Many thanks for your help. Very helpfull and professional. A credit to Holiday Gems.”

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Posted 2 months ago

“We spoke to Edward to book our holiday who was very helpful and answered all our questions competently. I would definitely book with this company again. Also Edward gave us a telephone number for us to contact him if we need.”

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Posted 2 months ago

Holiday Gems is rated 4.6 based on 2,783 reviews