Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuart was very helpful in finalising our holiday booking, and I cannot thank him enough”

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Posted 6 months ago

“Stuart was outstanding and helpful with the phone call today and sorted everything out with no issues thank you”

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Posted 6 months ago

“Had a lovely man Stewart ring me over an issue with my holiday which he explained and rectified this x”

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Posted 6 months ago

“An easy booking experience completed with Stuart. Would use this holiday company again.”

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Posted 6 months ago

“Stuart was absolutely fantastic today, helped with every question I had, he read everything out to me that I needed to triple check. He was a good 10/10 customer service. Thank you so much to Stuart.”

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Posted 6 months ago

“Holiday was easy to book and Stuart who called to confirm holiday was professional and pleasant on the call. Stuart gave me all the information I needed for my holiday and was helpful and polite. I was reassured to have a call along with the email and Stuart explained everything to me and checked everything while I was in the phone.”

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Posted 6 months ago

“The agent that dealt with my booking was brilliant. Very polite and engaging. Made it an enjoyable experience. Thank you very much”

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Posted 6 months ago

“Stuart was very efficient and helpful when confirming the details of our holiday over the phone. 5* thank you”

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Posted 6 months ago

“Got to be honest, the website was not great and not very simple, however when I phoned up, the lady that booked my holoday for me was VERY helpful indeed and made it all very simple for me to book over the phone.”

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Posted 6 months ago

Hello Mr Jones, we are disappointed you are unhappy with our website and do not have similar complaint about it. However, we are happy to review your specific points if you wish to contact us via normal channels to share them and there may be explanation which will be apparent. We are very pleased that you found our agents service met expectation.

Posted 6 months ago

“Great prices and Stuart was very efficient helpful and resolved my issue with pricing”

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Posted 6 months ago

“Dealt with Stuart when I had a confirmation problem. He delivered great service and was very professional and friendly on the phone. Thumbs up”

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Posted 6 months ago

“Stuart - lovely chatty and polite Went through all the holiday details and docs with no fuss and clear explanations 👌 👍 Thank You 😊”

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Posted 6 months ago

“2nd time booking with holidaygems very happy with the service the staff (Stuart) very helpful look forward to booking next year.”

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Posted 6 months ago

“Stuart was my advisor today who was very friendly and helpful 😊”

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Posted 6 months ago

“Stuart was very helpful in confirming my holiday details and sending on the email confirmation”

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Posted 6 months ago

“Stuart really helped us out today. He worked hard to help us with our options and helped us to secure a holiday. Thank you!”

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Posted 6 months ago

“Huge thanks to Stuart for being so helpful and making the booking process so easy”

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Posted 6 months ago

“Stuart was Very helpful and with a happy demeanor.”

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Posted 6 months ago

“Very helpful go above and beyond also my agent Mark explained everything and is easily connected if needed”

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Posted 6 months ago

“Fantastic experience, I dealt with Mark and he was helpful. He went through everything with me clearly and did his best to get me the perfect holiday and the best price. I’m very happy with his service and I would 100% recommend him and this company 😊 thank you Mark. Ryan”

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Posted 7 months ago

Holiday Gems is rated 4.6 based on 2,783 reviews