Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,784 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

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“My agent Finn was extremely helpful and very friendly. She processed my holiday with ease. Extremely efficient service, top marks”

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Posted 1 year ago

“Dealt with Nathan on the change of my holiday. Excellent and efficient. We had the issue resolved in no time. Promised to search and call me back and he did. Good service”

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Posted 1 year ago

“Booked 1st time with holiday Gems and the experience from start to finish with Sameer was effortless. Sameer was very friendly and very professional. The customer service provided was excellent.”

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Posted 1 year ago

“Sameer is very knowledgeable and will book with him again”

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Posted 1 year ago

“Very happy with communication and professionalism of Samir, if it works out as expected, I anticipate that this will be the first of many joint bookings. Thank you.”

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Posted 1 year ago

“Very good happy with everything”

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Posted 1 year ago

“Sameer was brilliant in dealing with my holiday request thankyou”

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Posted 1 year ago

“The booking process was quite straight forward if you are ok with computers, but it would be so much better if you could talk to someone especially if you have questions to ask.”

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Posted 1 year ago

“Not happy with the service at all, myself and to daughters booked a holiday in 3 bookings all together and it all went through untill following morning, when 1 of our bookings got transferred to a totally different airport, so now we have to travel at totally different airports and due to this my daughter now has to travel with her autistic daughter with out our support..”

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Posted 1 year ago

Miss Holden We regret you feel our service warrants this review. Your bookings were made individually and our website specifically says if larger groups want to be sure of sufficient availability for any flights/hotels they should call our call centre. You all ticked to accept the terms and conditions and we are sorry this was overlooked. Our website states that you are making an offer to purchase the Package Holiday selected and if it is available at the price it is confirmed. This appears to have been the case for 2 bookings which we are pleased could be the case and whilst we sympathise with the situation now encountered, we have no control over the availability of flights which are affected by supply and demand.

Posted 1 year ago

“So far so good very prompt”

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Posted 1 year ago

“Booked online no problem Gentlemen called John phoned me to go through a few things everything went smoothly”

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Posted 1 year ago

“We love using Holiday Gems for all our travel needs, easy to navigate around the webpage using the filters to find your perfect holiday, have used Holiday gems on many occasions and have never been disappointed. 😀😀”

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Posted 1 year ago

“Yes nice lad easy-going made it clear what we needed to do”

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Posted 1 year ago

“Nathan was helpful asset to your company”

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Posted 1 year ago

“Nathan was brilliant very professional he is very polite an helpful”

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Posted 1 year ago

“Excellent service. Your call handler was a diamond. He got it done for a last minute less than 24 hours to departure. Awesome service 5/5”

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Posted 1 year ago

“I phone back to request my Ryanair email address I need to check in and he couldn’t have been less interested and unhelpful if he tried he then gave me an email address which I thought was wrong and told him that but he said it was the right one and then hung up and of course it was the wrong email he provided me so I’m now trying to phone customer services and have been on hold for 30 mins so far No way would I use your company in the future or recommend yourselves if this is the way I’m treated A Maclean”

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Posted 1 year ago

Alistair we are sorry to hear this and will ask for internal investigation.

Posted 1 year ago

“Offers low deposit holidays. Good service, quick responses to any issues or queries. I’m a repeat customer for a reason.”

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Posted 1 year ago

“Booking procedure a little unusual but booking agent A1 5 Star in guiding us through booking”

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Posted 1 year ago

“Nathan was great help highly recommend”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,784 reviews