Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,784 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is it good service.and cheap compare with other company.”

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Posted 1 year ago

“Used twice now and from searching to booking a holiday everything is easy and straightforward. Will always use everytime I'm looking for holiday.”

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Posted 1 year ago

“Smeer was helpful”

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Posted 1 year ago

“Still waiting for holiday confirmation to be sent as promised by Shameer on Saturday and unable to get through on the phone despite holding on for quarter of an hour. Overall doesn’t create a very good impression. PLEASE ENSURE YOU EMAIL OUR HOLIDAY CONFIRMATION TODAY.”

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Posted 1 year ago

“There was a problem with my booking due to room unavailability however Sameer phoned me with different hotel options and sorted out the problem very quickly. Sameer was very friendly, understanding and had great communication skills over the phone. Was very happy with the service I received. Thank you Sameer.”

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Posted 1 year ago

“They were very helpful”

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Posted 1 year ago

“From the very first booking holiday I found Holiday gems very helpful and their agent Stuart good not do enough for me this is the third time I have used Holiday gems thank you”

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Posted 1 year ago

“Nice guy so helpful nothing to much highly recommend will book with him again”

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Posted 1 year ago

“Very helpful and professional”

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Posted 1 year ago

“Speaking directly to a customer service person certainly made me feel that I was important. She was very friendly and extremely helpful! I had flight vouchers which you don't accept so I booked my flight direct and booked the hotel through your representative. Thanks. Now looking forward to our holiday in May.”

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Posted 1 year ago

“Stuart is the main man brilliant”

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Posted 1 year ago

“Antalya is a beautiful holiday destination, but o wouldn’t recommend this hotel Side Premium unless you are Russian or German . It doesn’t cater for British whatsoever. Food repetition and non existent entertainment. There are lots of other hotels I would recommend . Management need to sort out seating arrangements in lobby as it isn’t acceptable if you do not get to lobby before 8 you are having to sit on steps . Bar are also very choosy who they serve . Choosing to serve paying Russians who behave like animals”

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Posted 1 year ago

“Booked my holiday on Friday and was very excited, had a few problems at first but Sameer sorted it out, and now hopefully we'll have a great holiday in Benidorm”

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Posted 1 year ago

“Really good service”

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Posted 1 year ago

“They are very helpful and was happy to answer any questions that I had.”

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Posted 1 year ago

“Nathan, travel advisor, gave really helpful information, pointing out alternative useful options. So good to have that level of customer care”

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Posted 1 year ago

“The accommodation we stayed at was damp dirty , smelly run down and a disgrace really , we emailed photos to Finn who helped us book but have not had a reply which is a shame . I have sent some pictures but not all .”

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Posted 1 year ago

Mr James we are sorry to hear this but you have not emailed to the correct team to address this. It is not your consultant that handles such complaints and the correct process is in the booking terms and conditions you agreed to as well as on our paperwork. If you did this whilst in resort, we also have a process about contacting us to report matters so we can assist at the time. Please can you check and submit to the correct team who would be happy to investigate,

Posted 1 year ago

“Only booked day before we went very good support”

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Posted 1 year ago

“Hello thanks for sorting out a holiday to Egypt for me the woman name was fin she was very helpful in sorting out the hoilday thanks”

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Posted 1 year ago

“Accommodating staff who tried his best to help solve an unforeseen circumstance which was handled well. Very helpful.”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,784 reviews