Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuart was extremely helpful and friendly”

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Posted 8 months ago

“Stuart was knowledgeable and helpful and sorted out my problem”

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Posted 8 months ago

“Just a quick Thank you To Mark, For arranging & Helping myself Through the setting up the Holiday... He made it seem so easy... Thank you again....”

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Posted 8 months ago

“Martin was fantastic. Very helpful and polite. I would have booked elsewhere if not for him as he found exactly what I was looking for. He deserves a raise.”

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Posted 8 months ago

“Having been let down for a holiday booking with another company, HolidayGems really came through. Swift and efficient confirming the booking within hours, unlike a week with a competitor only to be told it wasn't available afterall! Staff were friendly and knowledgeable. Many thanks. . Especially to Sam who was assigned to administer the booking.”

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Posted 8 months ago

“Mark was very good to deal with. He was effective and a good sense of humour.”

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Posted 8 months ago

“Booking was straight forward, got what I wanted in the package. Unfortunately, the price had increased by the time I got a call back to confirm my booking. However, Sam managed to get it back to the original price. Well impressed by her customer service and her kindness. Looking forward to my holiday.”

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Posted 8 months ago

“Mark was lovely and help me out a treat thanks mark. first time with gem holidays so far so good 👍”

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Posted 8 months ago

“Booked a holiday today with Sam she was polite very helpful and nothing was to much hassle for her the amount of times and things I was asking for her to check if all was like her 😁”

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Posted 8 months ago

“Stuart was amazing. Very helpful, knowledgeable and efficient.”

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Posted 8 months ago

“It's the Second time I've used holiday gems it's great company to deal with very good customer service they are a great help and also nice to deal with.”

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Posted 8 months ago

“Great service from stuart”

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Posted 8 months ago

“Stuart was absolutley full of information, friendly,pleasant and went the extra mile to ensure I had all my essentials tailored for the holiday.”

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Posted 8 months ago

“I booked online then received a call to confirm within 2 days. I spoke with Sam who was really lovely and helpful.”

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Posted 8 months ago

“Martin was very helpful and explained what we had to do. A very plesant person.”

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Posted 8 months ago

“Martin was very helpful and informative. Thank you for sorting everything out so quickly.”

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Posted 8 months ago

“Martin was very helpful”

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Posted 8 months ago

“We had to ring back holiday gems, due to some problems, but Stuart sorted all out for me so big thank you to Stuart for his help. A1 Mate your a star”

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Posted 8 months ago

“Stuart was very helpful getting the booking confirm the morning after order.”

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Posted 8 months ago

“Very nice. Thanks to Customer service Sam!”

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Posted 8 months ago

Holiday Gems is rated 4.6 based on 2,783 reviews