Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,784 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price, however that comes at other costs. Customer care was awful. To book the holiday we were sent a text to ring them. However the wait for an answer was horrendous. Then you could only speak with the person who it has been passed to, ergo if they were busy then you had to ring back as they didn't ring! Due to the late booking by us it was a very rushed procedure, however the consultant Nathan didn't seem that bothered. He didn't go through the booking with me and didn't explain the flight check in procedure which was different to how I've had to check in previously. That resulted in yet another phone call chasing him and more stress. Then they couldn't complete the resort transfer so had to chase them for a refund(which still hasn't been repaid) and sort our own transfers. Then after checking in online for the flights we realised they hadn't included the cases which we had paid for so guess what yep more phone calls to rectify another mistake. Overall a very poor experience and would not recommend holiday gems at all unless they are the only ones you can afford then use at your own risk and Check everything and then check it again. If you do happen to get Nathan then I would try for another agent beyond useless is his talent!”

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Posted 2 years ago

Hello Mr Kendrick, we are very sorry to hear of your experience since it is not what we expect our customer journey to be and apologise for the issues mentioned. We will address this internally for attention.

Posted 2 years ago

“Found holiday gems from a recommendation From a friend. The site is really easy to navigate and I love that you can book a complete holiday , accomadation, flights, baggage , transfers , all travel documents came an hour later with all relevant information. Will update this review once I’ve travelled .”

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Posted 2 years ago

“Have used this holiday company for my last 6 bookings to Fuerteventura. Very simple website to navigate. Having tried several others, I would absolutely recommend Holiday Gems.”

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Posted 2 years ago

“Was so easy to book and very friendly helpful agent”

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Posted 2 years ago

“Quality and easy service to use”

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Posted 2 years ago

“A great service and very prompt to get all booked up and a hassle free holiday Was had we will definitely recommend and use holiday gems again!”

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Posted 2 years ago

“Flawless experience from end to end even on last minute deals. Flight info, transfers and info about hotel all spot on. Great holiday.”

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Posted 2 years ago

“Done a great job thanks”

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Posted 2 years ago

“I've never used this company before but I will in the future. Easy to use and quick responses back. I have already recommended them to friends.”

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Posted 2 years ago

“Everything was sorted quickly”

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Posted 2 years ago

“The site is very easy to use, no hidden extras. Great value for the money. Will definitely use again. Highly recommend.”

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Posted 2 years ago

“Excellent service from a cheap holiday supplier, and quick response from the team .”

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Posted 2 years ago

“First time booking through this company, so far everything good, helpful when needed.”

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Posted 2 years ago

“Used holiday gems for a trip to Benidorm and found everything to be as explained from holiday gems. Good service and everything thing ran smoothly. Will use this company again without a second thought”

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Posted 2 years ago

“Was very easy process to book my holiday with HolidayGems”

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Posted 2 years ago

“Very cheap and easy”

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Posted 2 years ago

“Good company to deal with”

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Posted 2 years ago

“Totally brilliant! Have booked a few times before with holiday gems, very helpful and friendly.”

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Posted 2 years ago

“First time using holiday gems and no issues straight forward booking … pleasant holiday with no problems what so ever. Will definitely be using again”

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Posted 2 years ago

“hi not really happy if im honest. I paid my deposit and agreed a price on the holiday only to be called back that evening to say that the price had now increased by £40 as ryan airs costs for that day had increased (when placing my deposit this was not the case). Sale of goods act i believe actually prevents this but as i spent so long looking for a suitable hotel i didnt want to go through looking again. the price should be the price agreed at the time and if holiday gems valued returning custom and recommendations which generates future business they should have swallowed that cost, penny wise pound shy as i wont be re booking”

Helpful Report

Posted 2 years ago

Mr Groves when you booked online you agreed to our terms and conditions which clearly explain that a price is a request for purchase at the amount shown but does require checking for live availability and cost. Where you are unfortunate not to be a customer who can have the arrangements at the price offered, you are given the next price or an option to cancel. We see that you accepted the revised price. We are sorry you did not appreciate how our website operates but the terms do clearly state the facts about proceeding to book.

Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,784 reviews