Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

Visit Website

Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good easy to use website.”

Helpful Report

Posted 2 years ago

“Great price, however that comes at other costs. Customer care was awful. To book the holiday we were sent a text to ring them. However the wait for an answer was horrendous. Then you could only speak with the person who it has been passed to, ergo if they were busy then you had to ring back as they didn't ring! Due to the late booking by us it was a very rushed procedure, however the consultant Nathan didn't seem that bothered. He didn't go through the booking with me and didn't explain the flight check in procedure which was different to how I've had to check in previously. That resulted in yet another phone call chasing him and more stress. Then they couldn't complete the resort transfer so had to chase them for a refund(which still hasn't been repaid) and sort our own transfers. Then after checking in online for the flights we realised they hadn't included the cases which we had paid for so guess what yep more phone calls to rectify another mistake. Overall a very poor experience and would not recommend holiday gems at all unless they are the only ones you can afford then use at your own risk and Check everything and then check it again. If you do happen to get Nathan then I would try for another agent beyond useless is his talent!”

Helpful Report

Posted 2 years ago

Hello Mr Kendrick, we are very sorry to hear of your experience since it is not what we expect our customer journey to be and apologise for the issues mentioned. We will address this internally for attention.

Posted 2 years ago

“Found holiday gems from a recommendation From a friend. The site is really easy to navigate and I love that you can book a complete holiday , accomadation, flights, baggage , transfers , all travel documents came an hour later with all relevant information. Will update this review once I’ve travelled .”

Helpful Report

Posted 2 years ago

“Have used this holiday company for my last 6 bookings to Fuerteventura. Very simple website to navigate. Having tried several others, I would absolutely recommend Holiday Gems.”

Helpful Report

Posted 2 years ago

“Was so easy to book and very friendly helpful agent”

Helpful Report

Posted 2 years ago

“Quality and easy service to use”

Helpful Report

Posted 2 years ago

“A great service and very prompt to get all booked up and a hassle free holiday Was had we will definitely recommend and use holiday gems again!”

Helpful Report

Posted 2 years ago

“Flawless experience from end to end even on last minute deals. Flight info, transfers and info about hotel all spot on. Great holiday.”

Helpful Report

Posted 2 years ago

“Done a great job thanks”

Helpful Report

Posted 2 years ago

“I've never used this company before but I will in the future. Easy to use and quick responses back. I have already recommended them to friends.”

Helpful Report

Posted 2 years ago

“Everything was sorted quickly”

Helpful Report

Posted 2 years ago

“The site is very easy to use, no hidden extras. Great value for the money. Will definitely use again. Highly recommend.”

Helpful Report

Posted 2 years ago

“Excellent service from a cheap holiday supplier, and quick response from the team .”

Helpful Report

Posted 2 years ago

“First time booking through this company, so far everything good, helpful when needed.”

Helpful Report

Posted 2 years ago

“Used holiday gems for a trip to Benidorm and found everything to be as explained from holiday gems. Good service and everything thing ran smoothly. Will use this company again without a second thought”

Helpful Report

Posted 2 years ago

“Was very easy process to book my holiday with HolidayGems”

Helpful Report

Posted 2 years ago

“Very cheap and easy”

Helpful Report

Posted 2 years ago

“Good company to deal with”

Helpful Report

Posted 2 years ago

“Totally brilliant! Have booked a few times before with holiday gems, very helpful and friendly.”

Helpful Report

Posted 2 years ago

“First time using holiday gems and no issues straight forward booking … pleasant holiday with no problems what so ever. Will definitely be using again”

Helpful Report

Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,785 reviews