Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,784 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used holiday gems for years now to book my main holiday to spain and cannot fault there service it has been excellent.”

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Posted 2 years ago

“Nathan dealt with everything and talked me through what I had to do to book seats, boarding passes etc. Very professional service and would definitely recommend and use again, thanks Nathan.”

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Posted 2 years ago

“When I read the reviews after I booked a holiday , I panicked a especially as I’d expected a booking confirmation as soon as I’d booked the holiday and had only then realised holiday gems wasn’t live pricing . Then I initially struggled to get through the next morning - so thought I had been scammed . However there really was nothing to worry about . I had a swift response to an email sent to customer services and a lovely guy called Nathan called me that day , confirmed my booking and had the booking confirmation within 15 mins of his call . So very relieved and Nathan was really friendly and professional .”

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Posted 2 years ago

“I was contacted today as promised by Nathan and it was a pleasure to speak to such a well educated and mannerly and experienced polite guy he was very helpful which helped me to make my mind up there and then to use him for all future holiday bookings thanks a million”

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Posted 2 years ago

“So happy with Oliday Gems. 5star service off Nathan who explained everything and tailor made our booking to us as it included water parks which will not use and saved us money so we could have other extras like pre booked seats instead. Very impressed with the service here. thankyou so much Nathan for your time and trouble.”

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Posted 2 years ago

“Excellent customer service from Holiday Gems rep, clear and helpful. Booked a week's holiday in Majorca next July for the lowest price on the net.”

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Posted 2 years ago

“Wasn't expecting a call, especially being an online travel agent, but to my surprise got a call pretty quick. Nathan was polite and professional and confirmed my holiday within minutes, and also offered further support of required via phone or email. Thank you”

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Posted 2 years ago

“Consultant was very polite but I am shocked that a company could promote such a disgusting hotel and advertise it as a five star resourt. We stayed at the Armir Hotel in Kemer. None of the staff could speak English and the entire resort was based on Russian holiday makers. The hotel was filthy and a good 15 minute walk to the beach where there were no cushions for the sun beds. The food was disgusting, covered with flies and no selection at all. Do not stay at this Hotel under any circumstances!!!!!”

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Posted 2 years ago

Mrs Thompson we regret you did not bring this to our attention during your stay to allow us to give you options if you were unhappy, but thank you for raising your concerns now.

Posted 2 years ago

“One of the best Hotels we have stayed in in Los Cristianos. We're we go 3 or 4 times a year. Will stay there again, could not fault it. Well done 😁👍”

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Posted 2 years ago

“Nathan booked my holiday today after issues with paying online he called ans spoke to me and gave great customer service”

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Posted 2 years ago

“Great guy done everything he could to help and got things sorted for us”

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Posted 2 years ago

“Have booked with Holiday gems several times and have always good service. Would recommend the company and thankyou”

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Posted 2 years ago

“Good communication all questions answered in a reasonable time time frame.”

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Posted 2 years ago

“Had many holidays with you the only problem is trying to speak to someone when you need to”

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Posted 2 years ago

“Ask for a review after the holiday not before. Unhappy that the price increased from the advertised price. I’m not sure that is even legal ?”

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Posted 2 years ago

Alan we ask for reviews about various stages of the booking and you were asked about your experience in relation to actually making the booking. Where you make a request to book online the process is explained in our terms before you proceed so are able to make an informed decision.

Posted 2 years ago

“This is the only holiday company I book with now. Prices are very good. Staff efficient. Paperwork arrives in good time. All in all five stars ’ for holidaygems.”

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Posted 2 years ago

“Fast sufficient And Reliable”

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Posted 2 years ago

“Stuart was brilliant so helpful sorted within minutes would definitely book again”

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Posted 2 years ago

“Never heard of this company before; let alone booked with the. Loved the pricing. Really easy to book with and received all documentation within minutes of making our booking. Would highly recommend. Communication was great.”

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Posted 2 years ago

“I booked the holiday but was contacted later today say that I have to pay extra as the rate increased...though I book it when the lower price was available so the additional cost should but at your costs not my!!”

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Posted 2 years ago

Mrs Toth when you booked online the process is explained about it being a request basis at the price offered. We are sorry if this was overlooked.

Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,784 reviews