Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuart was amazing and very helpful and talked me through the whole process”

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Posted 1 year ago

“What can I say.. Excellent help and service from Stuart this morning…. Thanking him for getting my booking completed and in budget..”

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Posted 1 year ago

“Stuart is A pleasure to deal with, hassle free service, very good customer service experience.”

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Posted 1 year ago

“Stuart was amazing! Total gem, polite and efficient.”

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Posted 1 year ago

“Really happy with the customer service I received from Stuart this evening, he was so helpful with my booking and made everything clear for me. Thank you !”

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Posted 1 year ago

“David goes out of his way to get that extra bit for you brilliant service very well detailed and understandable from start to finish 100% recommend this service”

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Posted 1 year ago

“Stuart was extremely helpful and explained everything in full. 😀”

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Posted 1 year ago

“Stuart was great in getting the booking sorted.”

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Posted 1 year ago

“Brilliant service. Stuart was so helpful.”

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Posted 1 year ago

“Thanks to Mark for his service, really made me comfortable with booking, good knowledge and very informative.”

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Posted 1 year ago

“Stuart is a friendly guy who works hard to get your holiday sorted in a timely manner”

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Posted 1 year ago

“Stewart was great.”

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Posted 1 year ago

“He was super friendly and efficient very happy.”

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Posted 1 year ago

“Stuart was Very helpful today”

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Posted 1 year ago

“Stuart was very helpful in rearranging our holiday”

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Posted 1 year ago

“Really helpful company, David was brilliant. Will certainly be using you guys again.”

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Posted 1 year ago

“Stuart was extremely polite and helpful, although our first choice accommodation wasn’t available he quickly sourced an alternative.”

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Posted 1 year ago

“Not the easiest web site to use. However I have dealt with two very helpful people today . David who is the agent sorting out my holiday booking and Michael at customer services who put the problems I was having to David on my behalf.”

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Posted 1 year ago

“Booked to fly from east mids, website allows to pick flights and seats, the ones we selected, they now telling us 3 days before we go that these aren't selected. Now got to fly from and to Manchester even earlier start.😔”

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Posted 1 year ago

Hello Robert, many thanks for your review and we’re sorry you feel we did not meet expectations. Firstly and in order to explain, whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case we can see this is exactly what happened. The price of your chosen flights had gone up but we were able to offer the alternative airport at a lower cost which you accepted. We sympathise with the earlier start but hope that you enjoy your holiday.

Posted 1 year ago

“We booked our holiday through HolidayGems and we couldn't recommend them enough! We had a slight issue when booking but after a short phone call with Mark Stuart everything was resolved within minutes!”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,783 reviews