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Holiday Gems Reviews

4.6 Rating 2,785 Reviews
91 %
of reviewers recommend Holiday Gems
Company Reviews Metrics Info
4.6
Based on 2,785 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Holiday Gems Reviews

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Miss Claire A
Verified Buyer
“At the moment I cannot comment as I waiting a reply back from your team as I did not agree how the app did not say to put your Maiden names on the app as they are on the passports they only asked you to put your first name and your surname I think you shouldn’t need to change this at your end”
Helpful Report
Posted 2 years ago
Mr John M
Verified Buyer
“All quite straightforward but no information regarding COVID regs”
Helpful Report
Posted 2 years ago
Thank you for your input. Unfortunately, due to the rapidly changing situation and regulations not only in the UK but worldwide, we do ask our clients to use the gov.uk website for the most up to date information. There are links on your booking and travel documents. Additionally, we do endeavour to highlight any requirements, not only for Covid but health, passports, visas etc in our Terms and Conditions and FAQs. WE trust that these will assist you in any queries that you may have.
Posted 2 years ago
Mr Marc D
Verified Buyer
“Once booked everything was great. The run up was shocking. Prices kept changing whole of the holiday had gone up in the process of the holiday being processed, then flights going up the day before going away, altho the staff did honer the original price. No one knowing what was going on, lack of communication...”
Helpful Report
Posted 2 years ago
We apologise if our service has not met your expectations in this instance. We have referred the matter to our sales team for attention.
Posted 2 years ago
We have had feedback from our sales team that there had been movement on the availability on the flight which affected the costs. However, with authority, our agent was able to ensure that we honoured the package cost and we do regret any inconvenience. We would advise that the process is clarified in the Terms and Conditions. We are sure, however, that you will have an amazing holiday !
Posted 2 years ago
Sarah G
Verified Buyer
“Nathan has been extremely helpful. In general I was unimpressed that Holiday Gems would take money and then increase the price of the holiday. Nathan was helpful and patient in helping to work with new options”
Helpful Report
Posted 3 years ago
This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We thank you for proceeding with the booking and recognising the exceptional service provided by the agent.
Posted 3 years ago
Mrs H
Verified Buyer
“Nathan was very friendly and willing to change my hotel which l booked in error. He also got back to me to confirm the booking. I asked Nathan several times about booking my hold baggage but he said he did not know but would find out. Unfortunately this information was still not forthcoming so l asked again and he said he would send details with my confirmation email. This was not the case and l still need to book hold bags but don’t know how to go about it or how much it’s going to cost? Please send me details so l can book it. Many Thanks.”
Helpful Report
Posted 3 years ago
We sincerely apologise if our service did not meet your expectations. This has been addressed internally and you will shortly receive a call from our agent to make the necessary additions.
Posted 3 years ago
SAFFRON H
Verified Buyer
“Brilliant service, fast and efficient. FINN”
Helpful Report
Posted 3 years ago
Samuel
Verified Buyer
“I'm not accustomed to leaving reviews but I thought this would help others. My experience with holiday gems was fairly straightforward but has left me a little untrusting. Holiday Gems were cheaper than other holiday providers but I would advise that you call them rather than book online. Also, ask the phone operator to talk you through all the costs before making your booking. I booked a family holiday for May 2022 by doing this online. The day after booking the holiday I received a call from a friendly young man telling me my order didn't go through so he had to do it for me. He checked through our holiday details and they appeared to be correct. Firstly he booked our flights, telling me before he placed my order that they were non-refundable. After he booked our flights he then told me that since making my online booking the hotel prices had gone up by £10 each, I feel this was a bit naughty as he had just booked the non-refundable flights. If you are a family of four with 2 young children and you are happy not to sit near each don't pre-book seats as each adult will be sat with one child. I paid £7 each. again this was a bit naughty. I would suggest you book your luggage through holiday gems as this is much cheaper than adding it at a later date”
Helpful Report
Posted 3 years ago
This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price due to fluctuations in availability or cost due to 'cross over' between submission and confirmation, we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. The airline booked has ounitive regulations regarding seats, check in and the legal requirements of seating with children. Unfortunately, this is a matter over which we have no control. Thank you for proceeding with the booking and we are sure that you will have a great holiday.
Posted 3 years ago
Mr Joseph M
Verified Buyer
“Seems okay time will tell”
Helpful Report
Posted 3 years ago
Mr Stephen W
Verified Buyer
“Booked sunday morning, checked an hour afterwards and the price had dropped by £60, so phoned up to cancell and rebook and was told i couldnt but they made a note and said they would get a manager to call me back, still waiting for that call”
Helpful Report
Posted 3 years ago
Mr Richard H
Verified Buyer
“Hi the lady I booked with on the phone very helpful then got email and phone call saying price had increased by £82 went to pay on line but had gone up £102 ???”
Helpful Report
Posted 3 years ago
Ms S
Verified Buyer
“Booking was easy but unfortunately the next day I had a phone call to say the cost of the holiday had gone up by £139 although I had paid in full the day before. Not happy”
Helpful Report
Posted 3 years ago
This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. Thank you for proceeding with the booking despite the issue raised
Posted 3 years ago
Miss Donna D
Verified Buyer
“Oooooooppps”
Helpful Report
Posted 3 years ago
We are unsure of the actual review and would ask that this is clarified so that an informed response may be given. Thank you for your co-operation
Posted 3 years ago
Ms S
Verified Buyer
“The holiday was easy to book but the whole experience was marred by a pho e call saying the price had gone up although I had paid in full”
Helpful Report
Posted 3 years ago
This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We thank you for proceeding with the booking and trust that you will have an amazing holiday.
Posted 3 years ago
Mrs Pavlina C
Verified Buyer
“Good prices advertised but they change whilst you are booking. Whilst trying to book a holiday the website would not allow me to pay, then that and another holiday vanished from the site.”
Helpful Report
Posted 3 years ago
Thank you for your comments and informative feedback. Unfortunately, our suppliers and/or airlines feed our website directly and we are sure that you will appreciate that the availability and/or costs can change rapidly. Whilst we do all possible to avoid these issues, they are a matter over which we have no control. We thank you for booking with us and trust that you will enjoy a perfect holiday.
Posted 3 years ago
Mr Gary J
Verified Buyer
“The same day that we booked someone from your office rang me and put the price up by£75!Not very impressed with that at all.We were put on the spot and agreed but would have preferred the option of upgrading our accomodation for the extra money.”
Helpful Report
Posted 3 years ago
This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. Thank you for accepting the increase and proceeding with the booking and we trust that you will have a great holiday.
Posted 3 years ago
Mrs Beverley W
Verified Buyer
“I have booked holiday was dealing with a man sorting our holiday rang back numerous times but the last thing he said was I ring you back shortly and still no phone call. Plus I don't have any paper work of holiday etc we booked. I find this not good service”
Helpful Report
Posted 3 years ago
Mrs Sharon O
Verified Buyer
“Booked with Holiday Gems with Jordan he was initially very helpful until he took my money phoned and asked to speak with him twice since and hasn't got back to me . Haven't received confirmation yet of my Holiday so awaiting that still .”
Helpful Report
Posted 3 years ago
Thank you for the comments posted. The documents were emailed to the address given on the day of confirmation. However, we have resent these and ask that you check your spam/junk folder for any filters. For any other issues, please contact our customersevices@holidaygems.co.uk for resolution.
Posted 3 years ago
Mr David G
Verified Buyer
“Call handler was very helpful and explained everything. The actual fact that we booked a holiday paid for it and then had to pay more was not acceptable and needs to be clearer before booking.”
Helpful Report
Posted 3 years ago
Ms L
Verified Buyer
“It ended up a slightly convoluted process booking with holiday gems as they struggled to book the agreed flights so there were quite a few back and forth phonecalls. Having said that, the operator was polite and very helpful and did get the issue sorted after a few hours so, although it took a little more liaison than expected, I’m happy with the process overall.”
Helpful Report
Posted 3 years ago
We do regret that the process was not as expected, Laura, but do thank you for taking the time to post your feedback and the positive comments regarding our sales agent.
Posted 3 years ago
Mr Glenn G
Verified Buyer
“Everything was going great, I booked and paid for the holiday and then waited for someone to call back and go through everything with me. When someone did call me back everything was great but then was told the price had increased by £88. After spending days looking for a holiday I really couldn't be bothered arguing. So be aware when booking from this company that the price you book your holiday for isn't necessarily the price you will pay.”
Helpful Report
Posted 3 years ago
This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs or options. A pre-authorisation only is held, and released immediately if no booking is confirmed. We thank you for proceeding with the booking and we are sure that you will have a wonderful holiday.
Posted 3 years ago
Holiday Gems is rated 4.6 based on 2,785 reviews
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