Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.59

4.6 Rating 2,608 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,608 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Spoke to a young lady named Sam. She was very polite and friendly. Went through everything and was sorted very quickly. Couldn't have gone any better.”

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Posted 2 weeks ago

“Booked holiday over the phone with Martin who couldn’t of been anymore helpful, very informative and thorough re going over booking details as well as very friendly”

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Posted 2 weeks ago

“Edward was excellent got me sorted with a great holiday with only 10 days noticed. Fantastic service. I've used on the beach for my last 15 holidays but will be using Edward at holiday gems going forward for his personal expertise and prompt service.”

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Posted 2 weeks ago

“I am pleased with holiday gem rep called sam answered all my questions in a professional manner thank you”

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Posted 2 weeks ago

“I booked my holiday before reading the reviews, within no time at all, Stuart called me to confirm all the details, & to reassure me of everything, he had fantastic customer service, & put me at ease straight away . Thank you Stuart, I am looking forward to surprising my husband & family with this holiday for Andy’s 60th birthday”

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Posted 2 weeks ago

“Great price and a friendly and usable website.”

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Posted 2 weeks ago

“Edward was very helpful and knowledgeable and sorted out exactly what I wanted for my holiday”

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Posted 2 weeks ago

“Stuart was very helpful run through my itinerary”

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Posted 2 weeks ago

“Stuart is an absolute credit to your company, very helpful and compassionate, was a pleasure to book my holiday with and would definitely use you again”

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Posted 2 weeks ago

“Martin was my advisor, couldn’t of helped anymore than he did, courteous and polite that went the extra mile to make sure we got the best deal possible and provided us with documents all in a very timely manner and came back to us with a phone call to confirm everything as planned couldn’t of been more happier with the excellent service provided. Thanks and keep up the good work, it’s appreciated 👍”

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Posted 2 weeks ago

“Stuart was really helpful. Put my at ease with no pressure - I’m booking a solo flight so this was a big decision for me. But he was really helpful knowledgeable - very slick easy process. Thank you Stuart! You were amazing!”

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Posted 2 weeks ago

“Excellent service, clear concise information throughout. from Stuart a great member of your staff.”

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Posted 2 weeks ago

“Once I had booked my Holiday with Holiday gems online, I received a call from Stuart the next day where he went through all my Hoilday details and made sure everything was correct. Stuart answered any questions I had and made sure I was happy with the final details. He was very nice and professional to talk to.”

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Posted 2 weeks ago

“Many thanks to Stuart who could not have been more helpful. Great job!”

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Posted 2 weeks ago

“Booked holiday through Stewart. Very professional, went out of his way to make sure I got the holiday I wanted. Many thanks”

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Posted 2 weeks ago

“Pleasure dealing with Stuart credit to the company”

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Posted 2 weeks ago

“Stuart thanks for booking my holiday”

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Posted 2 weeks ago

“Thanks to Stuart for completing our booking this morning slightly miffed that it had gone up £120 from last night but still feel we have a good deal.”

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Posted 2 weeks ago

“Sam was great in resolving the minor issue of a price change. Sam was polite and efficient over the phone”

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Posted 2 weeks ago

“Prompt and friendly service from Martin. Thanks”

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Posted 2 weeks ago

Holiday Gems is rated 4.6 based on 2,608 reviews