Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great client support! Edward was helpful and explained everything to me in detail! Highly recommended!”

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Posted 2 weeks ago

“thanks to martin for booking”

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Posted 2 weeks ago

“Very helpful and polite.man martin”

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Posted 2 weeks ago

“A lovely young lady named Sam phoned and helped me to finalise my online booking after a error was made by myself and my bank, Sam instructed me on what to do and eventually all went ahead quickly and smoothly, thank you Sam.”

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Posted 2 weeks ago

“Edward was very patient, helpful and made the booking experience stress free you can tell he loves his job!”

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Posted 3 weeks ago

“Stuart was very polite and helpful. Sorted the issue straight away without fuds”

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Posted 3 weeks ago

“Edward was very professional & polite on the phone when he was dealing with are hoilday details today , looking forward to our hoilday , we will definitely recommend HoildayGems to are friends & family, thank you 😊”

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Posted 3 weeks ago

“Have booked many times with holiday gems and never had any issues. Received a call (first time ever) to confirm booking and was advised the price had gone up since we booked it. I advised I wasn't paying any more and that id cancel it. Sam the rep was lovely. She spoke to manager and they kept the price the same.”

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Posted 3 weeks ago

“Stuart helped me a lot with my enquiry!”

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Posted 3 weeks ago

“I have booked my holiday with Edward today he was very helpful and polite it was a pleasure to book with holiday Gems and look forward to booking more holidays with yourselfs”

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Posted 3 weeks ago

“Awesome service from Sam, helped out a massive amount. Thanks a lot”

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Posted 3 weeks ago

“This is the 3rd time I have used Holiday Gems for my holiday or hotel now and the service is always A1. Today I was helped by Stuart who made the process simple and quick. Thank you so much.”

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Posted 3 weeks ago

“Sam saved us 20 pounds so very happy . Great communication with her at Hoilday gems . Lovely lady on the phone. Would use them again. Recommend to all”

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Posted 3 weeks ago

“Nice o talk in the phone They are very helpful staff Thanks, everyone, in holiday gems”

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Posted 3 weeks ago

“It is worth pointing out to people that the price you believe you’re getting isn’t always the case, which I realised to be the case after I booked when the confirmation email stated someone will be in touch in 72 hours to confirm which set off alarm bells. I emailed and rang the morning after (because even though their website says customer service open until 8:30pm it said it was closed at 6pm) to ask whether my deal is going to massively increase. Luckily, my holiday only increased by £45pp which is still annoying but nothing compared to the £300 increase I have read on others reviews. Sam who took my call was so helpful and lovely, I couldn’t fault her customer service, everything was confirmed and sorted swiftly. I do reccomend holiday gems in the sense of they are often the cheapest and the customer service is great but it’s worth bearing in mind to mentally add £200 on the total for worst case scenario if / when they say the deal isn’t the same as you purchased it for.”

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Posted 3 weeks ago

“OMG, it was an incredibly easy and pleasant experience booking with HolidayGems! Edward patiently listened to every request and got us exactly what we wanted - even beat Jet2 Holidays on price! I couldn't recommended this site highly enough. Thank you, Edward, for all your help and kindness! This is our new favourite site now!”

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Posted 3 weeks ago

“Edward was very professional and courteous and made me feel at ease it was a pleasure doing business with him and holiday gems I look forward booking many holidays in the future 10/10 Edward”

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Posted 3 weeks ago

“Spoke to Stuart, very helpful and went through my booking”

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Posted 3 weeks ago

“Stuart is the Man! Very helpful and informative top guy”

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Posted 3 weeks ago

“Stuart was very friendly and easy to speak too.”

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Posted 3 weeks ago

Holiday Gems is rated 4.6 based on 2,783 reviews