Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price for selected holiday found online. Had to book over the phone, Sam was very pleasant and made the booking process easy.”

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Posted 7 months ago

“Spoke to Stuart was very helpful thank you”

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Posted 7 months ago

“Sam was amazing she helped me resolve my issues straight away. I can’t thank her enough.”

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Posted 7 months ago

“Spoke with Stuart this afternoon, he was polite, friendly, knowledgeable and quickly confirmed my booking. Excellent !!”

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Posted 7 months ago

“Martin was super helpful, friendly and efficient.”

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Posted 7 months ago

“Was very pleased with the response of phone staff 😀”

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Posted 7 months ago

“Stuart was very helpful, quick and efficient in dealing with my issues and has made my first time experience in buying from Holiday Gems a pleasant experience. Thank you Stuart”

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Posted 7 months ago

“Stuart has been absolutely amazing. He managed to sort out any worries or questions I had regarding the booking and was very attentive. Keep doing a great job Stuart…we need more people like you in this world! Thank you .”

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Posted 7 months ago

“Jae was very helpful and sorted my hotel change for me. Thank you Jae”

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Posted 7 months ago

“Sorted my query out and booked our holiday.”

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Posted 7 months ago

“Great help and support from Martin, very efficient and helped quickly locate and book holiday”

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Posted 7 months ago

“Highly recommend couldn’t do enough for you! MARTIN thank you for all your help and service. You could not of done anymore for me on this call. Thank you thank you! Della”

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Posted 7 months ago

“Martin was extremely pleasant and helpful and got me my perfect holiday for the best price.”

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Posted 7 months ago

“Martin was excellent 👍”

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Posted 7 months ago

“Excellent customer service. I was on the phone with Martin and he was absolutely amazing with me. He helped me to get an issue sorted with all his positive personality . Highly recommended holiday gem”

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Posted 7 months ago

“Sam was very helpful and knowledgeable, especially as I was booking to leave the same day, very patient Thank you”

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Posted 7 months ago

“Stuart was brilliant for sorting out my holiday and booking telling me all the information needed will deffo recommend.”

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Posted 7 months ago

“Following online booking as stated that I'd be called within 72 hours to finalise booking. Stuart called took me through the booking in a warm friendly and professional manner. Stuart gave some useful information re flight online check in. Confirmation email received within the 15 minutes as Stuart stated.”

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Posted 7 months ago

“Stuart was helpful and completed my booking.”

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Posted 7 months ago

“Very helpful!”

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Posted 7 months ago

Holiday Gems is rated 4.6 based on 2,783 reviews