Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,784 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good, always helpfully, and not let us down. Thankyou.”

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Posted 2 years ago

“Very easy to book”

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Posted 2 years ago

“With special thanks to Sameer for providing excellent advice and guidance, friendly and patient! Have recommended to friends. kind Regards Jo Braine”

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Posted 2 years ago

“Easy to book. Quick confirmation. Good prices.”

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Posted 2 years ago

“When booking online the price was 2100 only to be rang and told that the tickets on wat back were not available and we had to pay more. So we ended up paying £400 more ! Not impressed at all”

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Posted 2 years ago

“ask me when back home from holiday many thanks Thomas howison”

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Posted 2 years ago

“So far so good excellent prices and very easy to access the offers, keep up the good work.”

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Posted 2 years ago

“Absolutely fantastic service. Best holiday price around. Staff are very helpful. Used lots of times I would highly recommend.”

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Posted 2 years ago

“Nathan & Debbie have been fantastic! I had many questions on the booking of the holiday and on Egypt itself, both giving up their time and knowledge to ease my worries helping massively. Thanks to them, the holiday is booked and me and my family are now looking forward to the holiday, especially the kids!!!😂 Thanks again! Paul”

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Posted 2 years ago

“Terrible!! Cancelled our holiday on Christmas Eve 3 days before we were due to leave!!! Not very helpful in finding alternative hotel so waiting on a refund. We were gutted to have the holiday cancelled with no real reason given. Waiting on a refund but already excuses given that we need to wait for the supplier to refund first - clearly not understood our contract is with them! Would not use or recommend.”

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Posted 2 years ago

Laura we are very sorry to hear this unfortunate set of circumstances and will arrange internal investigation.

Posted 2 years ago

“Highly competent and professional service operators.”

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Posted 2 years ago

“Dear Stuart Brownson, Thank you so much for taking the time to help. I appreciate your assistance and in being most helpful. May 2023 be an extraordinary year Sincerely, Dmitrijus”

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Posted 2 years ago

“Nathan was brilliant! So helpful and friendly and made finalising my holiday so easy! He even made a note to the hotel when I mentioned we will be having a birthday whilst away!”

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Posted 2 years ago

“The children constantly complain about the poor internet here at the hawian aqua park resort, The same food almost every day and could do with more options. And if anything isn’t part of the all inclusive it’s very expensive. The pools are ok and the rooms too ,the main thing is poor internet”

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Posted 2 years ago

“great service, martyn was extremely helpful”

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Posted 2 years ago

“Booking and payment taking, received phone call stating no room available, trying another site, then asking for another £40 on top of the cost.Dave was very helpful but still had to pay extra £19”

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Posted 2 years ago

“NATHAN Buckley has been fantastic from day one- no hassle ease of mind and helping ne understand the package i wanted and sorted everything out with out hesitation! As far as going above and beyond for a customer he aced it 100%”

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Posted 2 years ago

“Fantastic company. Literally, all I had to do was pack because they did everything .I had no problems whatsoever with Holiday Gems.I will always use Holiday Gems in future because I know I can trust them to give me the very best Holiday. Thank-you so much everyone at Holiday Gems.”

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Posted 2 years ago

“The price of the holiday was increased from the one published by £28. but it was still the cheapest holiday price I could find. The guy dealing with this was pleasant and the holiday was confirmed the next day'”

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Posted 2 years ago

“Very good service from customer services after booking a holiday on line.”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,784 reviews