Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuart was superb, very friendly and helpful.”

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Posted 2 months ago

“Edward phoned me up and tried to put the price of our holiday up saying the hotel price had increased. We booked and paid for the holiday yesterday and I said we wouldn't be paying anymore. Fortunately Edward politely agreed to holding the price we paid.”

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Posted 2 months ago

Hello Matthew, thank you for your review. First we must clarify that you did not actually pay for the arrangements upon placing your order. The money was ring-fenced and payment was not taken until you agreed with the final cost including if there was any increase once the agent had investigated availability and price. We would also like to mention that details of the process are listed throughout the website in our Terms and Conditions which you duly ticked to accept when you made your online order with us. We regret if you overlooked this and that the offer price was not confirmed until checked. In order to explain, whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same. We, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case we can see this is exactly what happened. At all times, we work within strict company guidelines and always with your interests at heart. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue what is classed as a negative review and on balance, once you have had time to digest the above we would appreciate any amendment you could make to your review which would then be reflective of the service level and experience you had with us.

Posted 2 months ago

“There was an issue regarding our booking, Edward explained everything in full, was very professional and friendly. Our phone call took less than 20 minutes to ensure everything was sorted out and correctly booked.”

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Posted 2 months ago

“I bought a holiday and paid in full and recieved a call to say I need to pay extra after speak to Sam she managed to get the holiday on the agreed price”

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Posted 2 months ago

“Martin was very helpful and polite when helping us book our holiday”

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Posted 2 months ago

“Had a call after booking our holiday to say there was a price increase after speaking with Sam she managed to get the increase taken off Thank you”

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Posted 2 months ago

“Very helpful and polite and sorted last minute holiday out quickly”

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Posted 2 months ago

“Great service - there was a mix up our end with the booking because I was rushing and distracted by my toddler and Edward was so helpful and reassuring changing it to the correct hotel with no hassle. Thank you.”

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Posted 2 months ago

“Excellent service from Stuart when booking today, very friendly and helpful”

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Posted 2 months ago

“Stuart was very efficient and professional. Explained everything clearly and was very helpful.”

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Posted 2 months ago

“Edward was very helpful and friendly solved my issues with my online booking. He was very clear and concise about the finer details and made it an enjoyable experience.”

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Posted 2 months ago

“After a shaky start with having to renegotiate the price and trouble with actually paying the deposit. Ann the agent was very good. But will wait and see how the holiday goes before an in depth review.”

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Posted 2 months ago

“Decent company and Good service from Edward.”

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Posted 2 months ago

“Martin was very helpful, and polite very easy to talk to”

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Posted 2 months ago

“Very good spoke to martin and he did everything very nice to speak to”

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Posted 2 months ago

“I Spoke to a young lady named Sam. She was very polite and friendly. Went through everything and was sorted very quickly. Couldn't have gone any better.”

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Posted 2 months ago

“Booked holiday over the phone with Martin who couldn’t of been anymore helpful, very informative and thorough re going over booking details as well as very friendly”

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Posted 2 months ago

“Edward was excellent got me sorted with a great holiday with only 10 days noticed. Fantastic service. I've used on the beach for my last 15 holidays but will be using Edward at holiday gems going forward for his personal expertise and prompt service.”

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Posted 2 months ago

“I am pleased with holiday gem rep called sam answered all my questions in a professional manner thank you”

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Posted 2 months ago

“I booked my holiday before reading the reviews, within no time at all, Stuart called me to confirm all the details, & to reassure me of everything, he had fantastic customer service, & put me at ease straight away . Thank you Stuart, I am looking forward to surprising my husband & family with this holiday for Andy’s 60th birthday”

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Posted 2 months ago

Holiday Gems is rated 4.6 based on 2,783 reviews