Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.59

4.6 Rating 2,609 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,609 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Process was smooth and easy,Martin was great.the only thing I didn't like is that I needed to pay extra on the amount that was already paid and that is then not the price that was advertised. That is why I gave 4 stars”

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Posted 1 month ago

“Martin, was a pleasure to deal with, polite, courteous, and very helpful.”

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Posted 1 month ago

“Martin was excellent - helped us pick a holiday that was right for us at a great price. Thanks!”

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Posted 1 month ago

“Never had a problem with Holiday Gems always good value and reliable . Staff are very polite I spoke with Sam and Lily today 😊”

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Posted 1 month ago

“Stuart was very helpful and knowledgeable and very polite infact he was perfect. Thanks again start. Defo book with you again”

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Posted 1 month ago

“Stuart called to reconfirm my holiday that I booked yesterday. Was lovely and pleasant and took an interest in my holiday. Thanks for finalising it all for me. 10 months and counting x”

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Posted 1 month ago

“Stuart was really helpful but I was left with the feeling that the company policy might be to phone customers to try to increase costs after they have placed a booking on the website. I was told yhe price had increased and when I challenged that by looking at prices on the website and therefor said I would just cancel (where they had actually gone down) a referral was made to a supervisor to honour the original price. This seems a bit devious and as it is my first time booking with this company it leaves a bit of a bad feeling. As I said the member of staff was helpful but if this is company policy it does put employers in a difficult position and m3ant I was very close to cancelling.”

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Posted 1 month ago

“Excellent experience so far with holiday gems. Booked online and then Stuart called to confirm and check all details. Then sent all documents through quickly for review. Very easy process and good price”

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Posted 1 month ago

“Stuart was absolutely lovely and really helped me- thank you!”

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Posted 1 month ago

“Stuart was so helpful and professional. Nothing was a problem.”

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Posted 1 month ago

“Great communication by Martin. Slightly higher price than paid at first but all explained.”

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Posted 1 month ago

“I had Stuart and he was lovely to talk to and very helpful and a really nice person .”

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Posted 1 month ago

“Stuart was very friendly and helpful. All sorted in a couple of minutes. Thank you”

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Posted 1 month ago

“Friendly and efficient service from Stuart . Got me exact what I asked for”

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Posted 1 month ago

“Thanks for the ease of booking Stuart . You were very helpful.”

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Posted 1 month ago

“i needed to book an all inclusive hotel last minute spoke with Sam and she found a wonderful hotel with an amazing price for two people. sam had excellent customer service and really listened to what i wanted and needed. sam is now my go to booking agent. if you use holiday gem in the future be sure to book though sam”

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Posted 1 month ago

“Sam was very friendly and helpful . Everything was explained step by step and made easy to follow.”

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Posted 1 month ago

“After our holiday didn’t go through on line Stuart managed to sort it out and put my mind at rest”

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Posted 1 month ago

“Thanks Stuart, really helpful and appreciated your call”

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Posted 1 month ago

“Excellant customer service. Stuart was fantastic.”

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Posted 1 month ago

Holiday Gems is rated 4.6 based on 2,609 reviews