Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.59

4.6 Rating 2,610 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,610 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An advisor contacted me by telephone to inform me that my desired hotel was unavailable. He then assisted me with choosing an alternative hotel and completed the holiday booking in ten minutes.”

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Posted 6 months ago

“Stuart was so friendly and helpful. Customer service level 10 out of 10”

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Posted 6 months ago

“Fantastic service . An extremely easy process . AAAA class”

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Posted 6 months ago

“Excellent customer service from Stuart. Thank you.”

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Posted 6 months ago

“Stuart was very friendly and efficient definitely glad that I called and got through to him, made all the difference!”

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Posted 6 months ago

“Stuart called me as my booking hadn’t gone through. I was incorrectly under the assumption that I had completed my booking. Stuart confirmed all the details with my, waited on the phone while I completed my booking with the reference number provided - then ensured I received the confirmation documents. Massively appreciate the service provided - thanks Stuart!”

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Posted 6 months ago

“Stuart was fantastic! Very clear instructions and lovely chap.”

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Posted 6 months ago

“Easy site to book on. Booked in the morning and got A call from Martin in the afternoon to confirm all documentation had been received by myself.”

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Posted 6 months ago

“I dealt with Sam, she was very patient as i did ask a lot of questions but she was happy to help. The booking process itself , she made so simple and it literally took minutes. Would not hesitate to recommend Sam at HolidayGems when you looking for a holiday.”

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Posted 6 months ago

“Very good quick and knowledgeable”

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Posted 6 months ago

“Great easy service, made the booking and within an hour Stuart called and had everything sent across. Lovely guy.”

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Posted 6 months ago

“Excellent Service everytime we have used them.”

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Posted 6 months ago

“Samantha was so helpful, with our holiday changed of hotel 1st class service”

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Posted 6 months ago

“Spoke to Sam, very helpful and explained my options. Booked exactly what I wanted. Have used holiday gems before, so always my first port of call”

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Posted 6 months ago

“Another great holiday booked through Holiday Gems. They never let me down. Great price excellent customer service. Have been using holiday gems for years. My go to one and only holiday company.”

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Posted 6 months ago

“Had a issue with Ryanair return flight being cancelled. Contacted Mark and he couldn't do enough to help with another Airline And at the best price. He is a great asset to your company Many thanks Graham Holmes”

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Posted 6 months ago

“Sam was excellent very professional”

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Posted 6 months ago

“Phoned for a last minute on the day holiday and Sam went above and beyond to be really helpful. Got the hotel and flights I wanted Highly recommended after this experience Thank you Sam”

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Posted 6 months ago

“Hi Sam was very helpful & reassuring.”

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Posted 6 months ago

“Excellent service from Stuart, very quick, efficient, and polite.”

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Posted 6 months ago

Holiday Gems is rated 4.6 based on 2,610 reviews