Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have just arrived back from a wonderful trip to Majorca. This has been our first holiday in 5 years and our first to Spain / Majorca. We were hesitant booking everything through one source but took a gamble. From the very first decision to to the flights, to the hotel, to the transfers everything worked out brilliantly. The instruction that were sent for all the different parts of the trip worked out fabulously. The transfer Taxi arrived to the minute. The hotel was lovely (I have just emailled them something we never do), we have had a lovely break. From both of us Thankyou, keep up the hard work and remember there are humans wanting a lovely holiday on the other end of an Internet order.. Well done”

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Posted 1 year ago

“Hi I recently booked a last minute holiday to Gran Canaria. Stuart provided very good service.Hotel, flights and transfer were great. Very swift and good communication.😊”

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Posted 3 weeks ago

“Stuart helped a lot.”

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Posted 1 month ago

“I was served by Sam.an excellent experience.”

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Posted 1 month ago

“Looking forward to the Hard Rock Hotel at Tenerife. This is the first time we have booked with Holiday Gems and it was great for the Martin to telephone us and confirm all the details. Many Thanks”

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Posted 1 month ago

“Was very helpful with the holiday I booked thank you Edward”

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Posted 1 month ago

“Martin called me soon after reservation was made and when a small issue arose he sorted it very quickly for me!”

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Posted 1 month ago

“Stewart was amazing 😻 that’s why I always book my holiday with him. Thanks again Stewart”

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Posted 1 month ago

“Sam was extremely helpful on the phone. She managed to price match and go through everything clearly and patiently.”

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Posted 1 month ago

“Spoke to lady sorted”

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Posted 1 month ago

“Edward who took our call was excellent, very helpful in sorting out holiday out, and we couldn't recommend him enough.”

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Posted 1 month ago

“Surpringly ready to use, very cheap, and sam the agent called me the morning after I booked to confirm everything and was really lovely”

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Posted 1 month ago

“I have just booked a flight/hotel holiday in Agadir with Holiday Gems. (First time with this company) Edward dealt with me in a professional manner and was totally reassuring when we hit some payment obstacles!! I’ve booked!…… am looking forward to my March trip. Thankyou Edward⭐️and Gems.”

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Posted 1 month ago

“Lovely lady very bubbly and helpful”

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Posted 1 month ago

“Great website, but as would imagine, as only booking a few days before, had to phone to book. Spoke to Martin, who was extremely helpful, efficient and explained the whole process in full. FANTASTIC! Many thanks Martin!”

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Posted 1 month ago

“Straightforward & easy booking. Quick return call. Very friendly & helpful staff. Edward was amazing.”

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Posted 1 month ago

“Hes been very good and polite excellent service lovely person spoke with Edward really happy with him”

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Posted 1 month ago

“Super easy booking process, Martin couldn’t do enough for me on the phone, in terms of making sure every detail was covered and was very precise on details even I didn’t pick up on! Thank you Martin! 😊 I would definitely use HolidayGems again!”

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Posted 1 month ago

“Always excellent on price and organisation of the trip. Samantha Mountford went above and beyond to help with a pricing solution. She was attentive and very professional”

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Posted 1 month ago

“Thank you Stuart for making it so easy to book my holiday you are a wee star.”

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Posted 1 month ago

“Excellent experience so far…made a bit of an error when booking online but Stuart sorted this out for me very quickly and was really helpful!”

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Posted 1 month ago

Holiday Gems is rated 4.6 based on 2,785 reviews