“Totally messed up a birthday gift for a relative. Absolutely poor customer service just copy paste answers and no effort to resolve issue. The most I got for wasting all my time and money was a partial refund of the premium postage. Aweful company that's quick to take your money and doesn't care after that”
“Ordered for my parents diamond 60th wedding anniversary. I used one of their pre prepared statements which automatically when selected populates the label. I did not thoroughly check this and pressed send. Immediately after I noticed words missing. I sent an e mail straight away within 5 min. I received a reply from customer services the next day saying that I was to late as it was now in production I could re order a new label at a cost of £3.99p. I did attempt this but the link which was sent did not provide me an option to do this. I sent a message back saying that it was poor service as I had all ready payed £88 for the book and I did not consider I was at fault as I used their own template. I also added that an additional £3.99p although not much was a bit of an insult after my initial outlay. My advice would be to check and double check any messages you have written and hopefully you will have not made an error which would result in disappointment and additional cost. As a footnote I made my own label. Not many people reach 60 years being married this should have been special to go along side the message from the queen. I was disappointed.”
“The tracking link failed and I got three daily courier updates to say my gift had been despatched (one after it had actually been delivered). I got to hear it had arrived the day after it was delivered The gift note was not included but my Nephew just guessed who the present was from HNP were notified and did send out another certificate and apologised”
“Aside from a few minor software glitches, encountered while placing my order, I was completely satisfied with every aspect of my dealings with Historic Newspapers. I was especially pleased with the treatment I received from Laura and Rachel, the two Customer Service representatives I dealt with in the process of finalizing my order. With their help and understanding, I was able to present my friend of over 60 years, with a memento that he described – in a voice choked with emotion – as “... just about the finest gift I’ve ever received.” Who could ask for a better thank-you – or a better tribute – than that? So, take a bow Historic Newspapers; take a bow Laura and Rachel. In helping me give this special gift, you made a special day even more special for a couple of lifelong friends. And that, in itself, is truly one of the finest gifts both of us will ever receive. Thank you!”
“many thanks ,item I ordered arrived just in time, excellent product, I have had items from you previously, each recipient was amazed by the presentation of a lovely item. The only thing that was a let down, but you as a company cannot do much about,is that the item was left outside front door of delivery address, it could of been stolen,so minus points for postal company”
“This was a birthday gift. It arrived on time and the recipient thinks it's great. However, I was unable to find a place to put a gift message when I ordered (probably my oversight) so my friend had no idea who it came from.”
