“I ordered a Newspaper for my nephew's birthday and they didnt have the one i had ordered. Laura got in touch with me straight away and offered an alternative. My nephew loved it. Laura was very helpful and the paper arrived quickly. I would definitely use again.”
“Great service for buying back copies, i.e. newspapers from earlier dates; easy to navigate website; fast service; and most of all, the newspaper I bought was in sterling condition, really terrific. Very highly recommended!”
“I bought this Newspaper as a gift for a friend who was born in 1950. She’s not had it yet as it’s not her birthday for another week. However, I had a look and am thrilled with it as I know she will be. Some of the ads took me on a real trip down memory lane, things I may not have otherwise remembered. My friend is going to love it without doubt. From ordering to delivery was really prompt and the newspaper is boxed beautifully. Thank you,”
“This special book was delivered to my Dad on his 97th birthday and he was delighted with it. I haven’t seen it myself yet (not allowed to travel 130 miles due to Covid-19) but I did see a couple of photos of the front cover & preface. Many thanks!”
“I accidentally clicked on the wrong date! Didn't notice until the conformation email! Emailed immediately to correct. I got a response two days later! Telling me it was to late! Cant change or cancel! Be warned! To your reply.... If you work 24hours! Why did it take two days for you to reply! And yes I did ring first, but the answer phone message said to email because You weren't taking calls!! Also ordering the book it didn't give you several times to check, if you had an error!”
“A lovely gift and the personalisation made it extra special. Excellent quality and presented beautifully in a really nice presentation box. I was also very impressed wIth the efficient service and speed of delivery.”
“Atrocious Service. Initial Delivery Frame was stated as '5th - 11th May' on my email order-confirmation, after I had paid £7.50 for next-day Courier Delivery (although I understand the lead time, as it was a custom-made item). Their website order tracker, however, was stating that the order could be expected between 4th and 7th May. I called on the 7th, and was assured by a Customer Service Representative that the item would be dispatched that day - it was not. I was then assured by a second customer representative on Tuesday 12th that the item would be dispatched either on that day, or the following day (13th) - again, it was not. It was not until Friday 15th that I received confirmation that the item had been dispatched and, due to the weekend, I would not be receiving the item until Monday 18th May - an entire week after my confirmed delivery window, and after I had spent extra on next-day delivery. A delay of a week, all whilst being misinformed by Customer Service Representatives is totally unacceptable, and the company has even seen fit to ignore my PayPal dispute. Edit after Company's Response: Is compulsive lying a symptom of Covid 19? Your Customer Service Assistants repeatedly assured me of when the item would be manufactured and dispatched, but these assurances were demonstrably untrue. A -communicated- delay is understandable, but the service I received was dishonest. I ordered the item for a dying woman's last birthday, and I passed your company's assurances on to her; you didn't just lie to me, but you also lied to her. The fact that you then feel that you can use a global pandemic to excuse your inability to communicate transparently is, frankly, despicable. Remember, my issue is with the manufacturing and dispatch of the item - the element over which your company has full control and oversight.”
“Such a brilliant gift idea. Especially for people who are hard to buy for anyway. When it arrives it looks very good quality. I bought the football history book. Some of the print is very small but it is to be expected when there is so much history and information to put into a small book.”
“Excellent special present. We gave a bottle of whisky and an original newspaper from the 1940’s, exact birth date, to our father for his 80th birthday. He was absolutely stunned. He loved it !”
“Ordered and received two different football compilations as Christmas presents. Both are beautifully detailed keepsakes and should provide hours of enjoyment.”
