“Delivery is useless. No help was given to rectify the situation. Waited for delivery 3 times, I was in and they said I wasn’t. Historic papers won’t give permission to leave in a safe place. Asked for a full refund, still waiting for it. The delivery I purchased was next day delivery as I wanted it in time for Christmas, the only option to get it there quickly (haha). Apparently they tried three times and then when going back and forth with historic papers they asked me to pay for another delivery if I wanted the product. This would have been almost £20 in delivery charges in total so at this point I wondered if it was a scam and requested a refund. I would have expected the company to have paid for the delivery and tried to get the product to me. I had already paid £10 delivery at this point. Looking forwards to a refund.”
“For 70£ it was absolutly dissapointing!Image quality very bad,ordered since 2014 received extra years before it that were of no interest.. The front page for the birthday requested was horrible!If you want something simillar look elsewhere this was a complete waste of money!!!”
“Bought this for my son in law's birthday which is not till later on this year. I know he will love it though. It’s very stylish and made to a high class. It feels like it will last forever and I’m sure he will be able to pass on to his son too.”
“I was very disappointed with the quality of the product. The finish was way below what I expected for the price paid. I bought it for my daughters 40th birthday but felt so let down when it arrived I decided I wont be giving her it. Didnt request a refund as I left it too late.”
“After initially sending the wrong paper, you instantly corrected the mistake and sent the correct newspaper, which duly arrived in a matter of days. Clear instructions were given for the return of the first paper.”
“Received in a bad state, the gift box was scratched & had big air bubbles in it, the front of the book, the inscription was appalling, had lots of bits missing out of the lettering, have been in touch, sent pics, they are going to send another out, it's my husbands birthday Thursday!!! No record of the item yet? Just received my 2nd order to have the gift box missing!! Absolutely not happy at all, grant you the actual book itself was a lot better, still few marks on writing but better than the 1st. I will be emailing customer service as it really isn't funny when you've paid a lot of money for it.”
