Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.88

4.9 Rating 2,885 Reviews

98 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Metrics

Info

4.9

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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“Very helpful, approachable and a nice environment to purchase a car from!”

Helpful Report

(Hilton Car Supermarket) -

Thank you for your kind words, Amiee! We're delighted to hear that your car-buying experience was positive. We appreciate your trust and look forward to serving you again in the future. Safe travels on the road ahead!

“Pleasant professional service. Would recommend”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much, Rachel, for the amazing 5-star rating of our Hilton Car Supermarket! We are thrilled to hear that you found our service to be pleasant and professional, and glad to know that you'd recommend us. We look forward to seeing you again and helping you find the perfect car for you!

“Excellent customer service, highly recommend”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much, Regina, for your excellent 5-star rating of Hilton Car Supermarket! We are delighted to hear that you had an excellent experience with our customer service. It is comments like yours that make us strive to do better each and every day, and we greatly appreciate your feedback and recommendation!

“Dreadful experience. We arrived on time for our appointment; 15 minutes later we were told the car was ready for us to look at and shown where it was with no-one to talk to. Other customers were offered a drink; we weren't. The car itself was in a disgusting state. There was an empty drinks can on the front seat and the drivers footwell looked as though someone had just come off a building site. All the seats had bits on so no effort at all made to clean the interior. Trying to sell a £10k car in that condition was disgraceful particularly when the pictures on line showed it in perfect condition and cleanliness. Where did those pictures come from? We were also totally underwhelmed with the salesmen we saw. They were all scruffy, dirty shoes and not at all what I would expect for that type of interaction. Overall very disappointing and would not recommend at all.”

Helpful Report

(Hilton Car Supermarket) -

We are committed to providing exceptional service and ensuring that our customers have a positive experience. What you've described is not reflective of our standards, and we are genuinely sorry for any lapse in the service you received. Hello David! We would appreciate the opportunity to make things right and address your concerns. If you are willing to give us another chance, please reach out to us directly via email at hiltonassist@hiltoncarsupermarket.co.uk, and we will work to ensure that your next visit meets your expectations. Your feedback is essential in helping us improve, and we hope to regain your trust and provide you with the experience you deserve. Thank you for bringing this to our attention.

“Very helpful and smooth process!”

Helpful Report

(Hilton Car Supermarket) -

Thank you, Paula, for rating Hilton Car Supermarket with a perfect 5-stars! We are delighted to hear that you've had a very helpful and smooth process with us. Your feedback means a lot to us.

“Excellent service. Good attention to detail. Great staff!”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much Jonathan for your 5-star rating of Hilton Car Supermarket. We are so glad you appreciated our excellent service and attention to detail, and that you found our staff great! Thankyou for your support!

“Super happy from start to finish with my purchase. It is a pleasure to be treated and served properly. ( does not happen very often) .Arron was helpful and obliging infact the whole experience all along was excellent including Keith who gave us the key and saw us off in our new purchase.”

Helpful Report

Thank you, Jenny, for your fantastic 5-star rating of Hilton Car Supermarket! We appreciate your positive review, and we're so glad that your purchase experience was super happy from start to finish. We're delighted to hear that both Arron and Derek provided you with excellent service - it is a pleasure to be treated and served properly, and we are always striving to do this. Thank you for taking the time to share your experience.

“Poor customer service from initial sales rep. Not offered even a cup of tea despite being there for nearly 4 hours and buying a car. Given very little information during the whole process. Only upside was the manager was nice.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your feedback, Ian! We're truly sorry to hear about your less-than-satisfactory experience. Your feedback is invaluable to us, and we deeply regret that you had to wait for 4 hours without being offered even a cup of tea and that you received very little information during the process. This is not the level of service we aim to provide. We appreciate your acknowledgement of the manager's kindness, and we want you to know that we take your comments seriously. We will address the issues you've raised to ensure we improve our services. Thank you for bringing this to our attention.

“Great service from all the guys I would highly recommend Hilton”

Helpful Report

(Hilton Car Supermarket) -

Thanks so much for the 5-star rating, Michelle! We are delighted to hear that you had an excellent experience at Hilton Car Supermarket and that our staff provided great service. We really appreciate your kind words and recommendations!

“Great service and amazing range of cars.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your 5-star rating of Hilton Car Supermarket! We are so glad to hear that you enjoyed our great service and amazing range of cars. We appreciate your kind words!

“Not great customer service, kept waiting for 40 minutes after the booked appt time, then the car hadn’t been cleaned either. No apology or sincerity for the hold up. Had I have been able to find this make and model car with the same specs elsewhere I would have taken my money somewhere else.”

Helpful Report

(Hilton Car Supermarket) -

Thank you for taking the time to let us know about your experience at Hilton Car Supermarket, Joanna. We're genuinely sorry to hear about your experience, and we appreciate your feedback. Your time is valuable, and we regret that you had to wait beyond your booked appointment time and that the car hadn't been cleaned as expected. We apologize for the inconvenience and lack of sincerity you encountered. Your comments will be taken into consideration, and we're committed to improving our service. If there's anything more you'd like to share or if you have any further concerns, please don't hesitate to reach out via email at hiltonassist@hiltoncasupermarket.co.uk. We value your feedback and your satisfaction is important to us. Thank you for bringing this to our attention.

“Very helpful friendly staff. Great choice of cars, came in to browse and left with new car same day.”

Helpful Report

(Hilton Car Supermarket) -

Thank you very much, Julian, for your fantastic 5-star review of Hilton Car Supermarket! We greatly appreciate your feedback and are thrilled to hear that you found our staff very helpful and friendly. It's wonderful that you had a great choice of cars and were able to leave with a new car on the same day. Your satisfaction is our goal, and we're here to assist you in any way we can. Thank you for choosing us!

“Very quick and friendly service. Sean and Faraz were really professional and helpful during the whole procedure. They listened to my concerns and were more than happy to help me resolve some issues.”

Helpful Report

(Hilton Car Supermarket) -

Hello Vinsuraj! Thank you for your kind words and for recognizing the quick and friendly service you received from Sean and Faraz. We're delighted to hear that they were professional and helpful throughout the procedure and that they addressed your concerns. Your satisfaction is our priority, and we appreciate your feedback.

“Thank you to the whole team for their brilliant customer service.”

Helpful Report

(Hilton Car Supermarket) -

Thank you Matthew for your 5-star rating of Hilton Car Supermarket! We are delighted to hear that you had such a great experience. We are grateful for your recognition!

“Great and effortless service from Sean. From start to finish it was very easy to work with him and happy with my purchase. Would recommend to any car buyer!”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for the 5-star rating Sukhveer! We are glad to hear that the service provided by Sean was great and effortless and that you were happy with your purchase. We appreciate you taking the time to write this positive review and hope to continue providing great services to our customers!

“The most straightforward and smooth car purchase I have ever made. The team were so helpful and really nice guys. Great customer service. Highly recommend.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your review of Hilton Car Supermarket, Theresa! We truly appreciate your kind words, and are so pleased to hear that your experience here was so straightforward and smooth. Our team always strives to provide great customer service, and it's wonderful to know that it paid off for you. We really appreciate your support!

“Excellent service !!!”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much, Milika, for your 5-star rating of Hilton Car Supermarket! We're glad to hear that you had an excellent service experience!

“Everyone is extremely kind and helpful.”

Helpful Report

(Hilton Car Supermarket) -

Thank you, Rhiannon, for your 5-star rating of Hilton Car Supermarket. We are thrilled to hear that everyone is kind and helpful. Thank you for providing your feedback and for your support!

“Sean was very helpful throughout the process from looking at vehicles to collecting it. I would recommend Hilton car supermarket when buying a new car”

Helpful Report

(Hilton Car Supermarket) -

Hi Anthony, Thank you for your valuable feedback about your experience with Hilton Car Supermarket. We are glad to hear that you had a positive experience overall and that you'll highly recommend us to others. We sincerely appreciate you taking the time to share your experience with us, and we look forward to serving you again soon.

“Very professional and very helpful”

Helpful Report

(Hilton Car Supermarket) -

Thank you, Dean, for your 5-star review of Hilton Car Supermarket! We are glad you found our team to be very professional and very helpful. Thanks again for your kind words!

Hilton Car Supermarket is rated 4.9 based on 2,885 reviews