Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.88

4.9 Rating 2,885 Reviews

98 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Metrics

Info

4.9

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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“Friendly staff, I’m yet to take my new car home but generally happy with Hilton. Could do with a little more on the customer service front - I travelled twice from 2 hrs away and they wouldn’t even offer a tank of fuel as a customer service gesture, particularly as I was waiting for 2.5 hrs to be seen despite phoning ahead. I hope the car is as good as it looks, fingers crossed.”

Helpful Report

(Hilton Car Supermarket) -

Thanks for your review, George! We're glad to hear that you are generally happy with Hilton Car Supermarket thus far and we apologize for the long wait despite phoning ahead. We understand customer service is an important aspect, and we apologize for not offering you a tank of fuel as a customer service gesture. Thanks for your understanding, we wish you luck with your new car!

“The dead tropical fish floating in the tank for two days should have given me a hint as to the service that would be provided. Sad to say that the bad experience with Hilton will leave us scarred for a long time. Whilst we remained calm and offered them every chance to keep our money nobody took responsibility and we had to get our money back (even though we had to refuse to leave until monies had been transferred) Turned out good in the end as we got a better car and great service elsewhere and even got £350 more for our part exchange vehicle. Winning I’ve never ever left a bad review anywhere before so this is a first for me too”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for taking the time to share your feedback. We're truly sorry to hear about the issues you experienced. We completely understand why it would leave you feeling uneasy about the service provided. We sincerely apologize and are disappointed that this happened to you. We appreciate you for taking the time to let us know about your experience and we will definitely do our very best to improve going forward. Please don't hesitate to reach out to us via email at hiltonassist@hiltoncarsupermarket.co.uk with any further suggestions on how we can make things better. We value and appreciate your feedback.

“Excellent service throughout purchase”

Helpful Report

(Hilton Car Supermarket) -

Thank you Phil for your awesome 5-star rating! It is a pleasure to know our service throughout the purchase was excellent. We appreciate your kind words and look forward to continuing to provide great service for you.

“Very professional, thank you for all you help Ali.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your 5-star rating of Hilton Car Supermarket, Kim! We're delighted to hear that you had a professional experience, and we appreciate your kind words. Thank you for choosing us!

“Sales person gave a good test drive and vehicle was as stated”

Helpful Report

(Hilton Car Supermarket) -

Thank you for your review of Hilton Car Supermarket, Peter. It's great to hear that the salesperson gave a good test drive and that the vehicle was as stated. We strive to make sure that our customers have a great experience and it's fantastic to hear that you felt that way. Thanks again!

“Fantastic service, super easy and fast. Raheem is a great salesman”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your 5-star rating of Hilton Car Supermarket, Harry! We are incredibly proud to read such positive things from you about our salesman. We would like to pass on your wonderful words to Raheem and thank him for all of his hard work!

“Had great service and support. Ali Rahul was brilliant and very professional in all our dealings with him.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for the five star rating, Craig! We are delighted to hear that you had great service and support from Ali Rahul and that he was professional and brilliant in all of your dealings with him. We appreciate your positive review.

“Very helpful explain in full”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much, Timothy, for giving Hilton Car Supermarket a 5 star rating! We greatly appreciate your support and kind words. We're glad to hear that the staff was very helpful in explaining everything in full. Thank you once again!

“Great service: Sean was amazing. Left with a great car”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much, Kellie, for giving us the highest rating of five stars. We're thrilled to hear about your great experience, and we appreciate your kind words about Sean. Enjoy your new car, and if you ever need anything in the future, don't hesitate to reach out. Safe travels!

“Great service and honest communication”

Helpful Report

(Hilton Car Supermarket) -

Thank you Rachel for your review of Hilton Car Supermarket. We believe in providing great service and honest communication to our valued customers. We appreciate your support!

“Amazing service from the first visit from Sean. Follow up care was great, he went above and beyond for me and my wife to get our first family car. We could not recommend Sean enough and Hilton Car Supermarket. A huge thank you to Sean and the team.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much Daniel for your 5 star rating! We are very pleased to hear that you and your wife had an amazing experience with Sean and our team at Hilton Car Supermarket. Your kind words really mean a lot to us and we are thrilled that Sean was able to provide you with the best service. It is our goal to offer the best service to our customers and we are glad that we have been able to exceed your expectations. We look forward to providing you with more great experiences in the future. Thanks again!

“Amazing service, and even after the car experienced a few minor issues, everything was resolved after a brief visit.”

Helpful Report

(Hilton Car Supermarket) -

Thank you, Felicidad, for the kind 5-star rating of Hilton Car Supermarket! We are pleased to hear your experience with us has been so positive, even after the car experienced a few minor issues. We are glad everything was resolved after a brief visit to our store.

“We returned for the second vehicle due of Hassan's excellent customer service. throughout, was courteous, effective, and professional.”

Helpful Report

(Hilton Car Supermarket) -

Thank you for returning to us for your second vehicle purchase! We're thrilled to hear that Hassan provided you with excellent customer service and that your experience was courteous, effective, and professional. Your continued trust in us means a lot, and we're here to assist you whenever you need us. Safe driving, and we look forward to serving you in the future!

“The sales team are friendly and very helpful.”

Helpful Report

(Hilton Car Supermarket) -

Thank you for taking the time to share your feedback, Kacey! We're delighted to hear that our sales team was friendly and helpful during your visit. Providing excellent customer service is one of our top priorities, and we're here to assist you with any questions or needs you may have in the future.

“A fantastic experience from beginning to end. Everything went smoothly, efficiently, and helpfully, from the initial viewing to the choice to buy.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your kind words, Sharif! We're thrilled to hear that your experience with us was fantastic from beginning to end. Our team is dedicated to making every step of the car-buying process smooth and efficient, and we're delighted to have been able to assist you in choosing the right vehicle. If you ever need anything in the future, don't hesitate to reach out. Safe and happy driving!

“Great, Professional and Amazing Service!”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your 5-star rating of Hilton Car Supermarket! We're so glad to hear that you found our services to be professional, and amazing. We strive to provide the best customer experience possible and your review certainly helps to affirm that we are achieving this. Thank you so much!

“I Bought an BMW from This Dealer. The sale was Handles Greatly. The salesman was Very Professional and Confidence!. They provided me a Great Service!”

Helpful Report

(Hilton Car Supermarket) -

Thank you for choosing Hilton Car Supermarket and for sharing your experience with us, Rees! We're thrilled to hear that you had a great buying experience with us and that our salesman provided you with professional and confident service. Customer satisfaction is our top priority, and it's fantastic to know that we were able to meet your expectations. Enjoy your BMW, and thank you for your business!

“Excellent service, good value for money.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much, Dr, for your wonderful 5-star rating for Hilton Car Supermarket! We are delighted to hear that you found us excellent on service and great value for money. We truly appreciate you taking the time to provide your feedback.

“YThank you”

Helpful Report

(Hilton Car Supermarket) -

Thank you, Konstantinos! We really appreciate your five-star rating of Hilton Car Supermarket. Your feedback is very valuable to us and we are glad that you had a positive experience. Thank you for taking the time to leave your feedback!

“Amazing service! Very Professional!”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your 5-star rating of Hilton Car Supermarket! We are so glad that you had an amazing experience and found our team to be very professional. Your positive review means a lot to us, thank you!

Hilton Car Supermarket is rated 4.9 based on 2,885 reviews