Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.88

4.9 Rating 2,885 Reviews

98 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Metrics

Info

4.9

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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“Ali great service, communication, and courtesy.”

Helpful Report

(Hilton Car Supermarket) -

Thank you, David, for your five-star rating of Hilton Car Supermarket! We really appreciate your positive feedback. It is truly great to hear that you were pleased with Ali's service, communication, and courtesy. Thank you for your kind words!

“Friendly and accommodating seller. The car was in good condition upon receipt.”

Helpful Report

(Hilton Car Supermarket) -

Thank you Joseph for your 5-star rating of Hilton Car Supermarket! We're thrilled to know that you had a pleasant experience with our team and that the car met your expectations upon delivery. Thank you for choosing us, and we hope your new car brings you countless joyful miles ahead!

“I have a very bad experience whit them , I paid deposit for one of them car and then they contact me and told me the price it was wrong and after one week they email to me the price for the car it was drop to the initial price. Now I have more then 2 weeks and still I didn’t receive my deposit back.”

Helpful Report

(Hilton Car Supermarket) -

Hello Paul! We're sincerely sorry to hear about the inconvenience you've experienced. Your situation doesn't reflect our standard of service, and we apologize for any confusion or delay regarding the deposit refund. Please reach out to our team directly via email at hiltonassist@hiltoncarsupermarket.co.uk, and we'll swiftly address this issue. Your feedback helps us improve, and we genuinely appreciate your patience and understanding.

“Great service, quick in all their responses and would definitely buy from them again”

Helpful Report

(Hilton Car Supermarket) -

Thanks Paula for your five star rating! We're thrilled to hear about your positive experience with our service. Providing prompt and excellent customer responses is a priority for us, and we're delighted to know that we met your expectations. We truly appreciate your feedback and the opportunity to assist you. We look forward to the possibility of serving you again in the future. Safe driving!

“Execellent service”

Helpful Report

(Hilton Car Supermarket) -

Thank you for the fantastic feedback, Paul! We're delighted to hear that you had an excellent experience with our service. Providing top-notch service is our goal, and we're thrilled that we could meet your expectations. We appreciate your trust in us and hope to serve you again in the future. Safe travels!

“For some reason you won't allow me to enter a review on Google But I visited last Wednesday morning without an appointment to look at a vehicle i wanted to buy. After waiting 20mins I signed out of the guest book and left. I then purchased a car elsewhere that day.”

Helpful Report

(Hilton Car Supermarket) -

Hello Paul! We're sorry to hear about the inconvenience during your visit. We deeply value your time and apologize for the wait you experienced. We strive to offer prompt assistance to all our customers. Your feedback helps us improve, and we regret not meeting your expectations on your recent visit. If there's anything we can do to assist you further, please don't hesitate to reach out via email at hiltonassist@hiltoncrsupermarket.co.uk. We appreciate your consideration and hope to have the opportunity to better serve you in the future.

“Excellent service but there is always room for improvement.. many thanks to kind staff and service they gave us.”

Helpful Report

(Hilton Car Supermarket) -

Thank you for the review, Johnson! We are pleased to hear that you found our service to be excellent, but understand that there is still room for improvement. We are very thankful to our staff for their kindness and for providing such a great service. Thank you again!

“Really friendly staff been super helpful”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for the review for Hilton Car Supermarket! We are so happy that our really friendly staff have been super helpful. We appreciate you taking the time to share your great experience with us.

“Great service”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your 5-star rating of Hilton Car Supermarket, Hayley. We are so glad that you had a great experience with us! Your appreciation for the great service we offer is much appreciated. Thank you again, and we look forward to seeing you again soon.

“At first it was all good but once the finance company realised then there was no communication from Hinton despite calling several time being told that that the person you are dealing with is busy they will ring you back but never got a call back. Even drove 2 hours after an appointment to see the car. Waited about 20 minutes before someone came to help us despite checking in at reception. Was just given the key and shown the car. Took sometime for someone to give us an update. Got transferred to another person for collection. The day we went to collect the car the it was the person day off so he informed us his colleague will deal with us. Got there, checked in at reception as before it takes another 20 minutes before we are seen. Nobody really knew what was going on. The two guys who were on the shop floor then did there best to check on the system and started to help us. The car had no fuel at all on red that that they had to put warm water on the windscreen to get the ice off. Told them as least they could have fueled up at least it wont be flashing for fuel was informed you should have sorted with your sales person. There was no v5, only service history for the last 3 years. The car ran out of fuel just as we were getting to the nearest fuel station pushed to the fuel pump. It was not a good experience of purchasing a car.”

Helpful Report

(Hilton Car Supermarket) -

Hello Linah! We sincerely apologize for the inconvenience you've faced throughout this process. Your experience does not align with our standards, and we're committed to resolving these issues promptly. We deeply regret the lapses in communication and the inconvenience during the collection. Rest assured, we're investigating and taking necessary steps to prevent a recurrence. We understand the frustration regarding the fuel situation, and we'll address this internally to ensure better preparation in the future. Your feedback is invaluable, and we appreciate your patience. Please contact us directly to discuss this matter further via email at hiltonassist@hiltoncarsupermarket.co.uk, and explore ways to make amends. Your satisfaction is our priority, and we're dedicated to improving your overall experience with Hilton Car Supermarket.

“Ali provided amazing service throughout our time here. Would highly recommend to anyone looking to purchase a new car.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much Elliot for the review! Ali is truly dedicated to providing exceptional service, and we're thrilled that it was reflected during your visit. Your recommendation means a lot to us. We strive to make every car-buying experience as smooth and enjoyable as possible. We appreciate your trust and look forward to assisting you or anyone you recommend in the future!

“Excellent service”

Helpful Report

(Hilton Car Supermarket) -

Thank you for giving Hilton Car Supermarket a 5-star rating! We are thrilled to know you have experienced excellent service. We appreciate your support and look forwarding to helping you again soon.

“Very good. Painless and a wide selection”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your review, Alan! We're thrilled to hear about your positive experience! Making your journey painless while offering a wide selection is what we aim for. Your satisfaction is our utmost priority, and it's incredibly rewarding to know we've met that mark. Thank you for choosing us and for sharing your feedback.

“Very professional,happy with service provided.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your review, Michal! We are thrilled to know that you had a great experience with us and that you found us to be very professional. It is our pleasure to provide you with the best service possible and we truly appreciate your kind words. We look forward to serving you again soon.

“They were really respectful and helpful throughout the entire process. Thanks again.”

Helpful Report

(Hilton Car Supermarket) -

Thank you for taking the time to give us your review, Ahmed. We sincerely appreciate your kind words! It warms our hearts to know that you felt respected and supported throughout the entire process. Your satisfaction is our top priority, and we're delighted to have been of assistance. Thanks again for choosing us, and we look forward to serving you in the future.

“Amazing! Each staff that supported me to get me financed from beginning to end were very helpful, let me know that i could call them if I had any issues. They were polite and patient and got everything done for me within 2-3 days. Very happy with my service that I received. Thank you guys!”

Helpful Report

(Hilton Car Supermarket) -

Thank you, Chizzel, for your 5 star rating! We are glad to hear that you had an amazing experience at Hilton Car Supermarket and that each staff member was supportive and helpful throughout the financing process. We greatly appreciate you taking the time to share your experience with us and we are delighted that it was a positive one. Thank you for your kind words and continued support!

“Very friendly, very helpful, would thoroughly recommend.”

Helpful Report

(Hilton Car Supermarket) -

Thanks, Paul for your wonderful review of Hilton Car Supermarket! We are thrilled that you were pleased with our friendly and helpful service, and we are glad to hear that you would thoroughly recommend us. Thank you for your kind words!

“Good service and friendly”

Helpful Report

(Hilton Car Supermarket) -

Thanks for the review, Louise! It's great to hear that you had a good experience with good service and friendly staff. We appreciate your kind words and support!

“They were very nice at the start the sales executive was named dale. When it come to see in the car I noticed that the tire were not at legal limit and under the bonnet the car has had some doggy repair’s. At this point dale got very rude and made excuses like your getting a second hand car it does not need to mess any legal law.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much, Usama for your feedback about your experience at the Hilton Car Supermarket. We sincerely apologize for the inconvenience you experienced during your visit. Providing quality service and reliable vehicles is our top priority, and it's disappointing to hear about the issues you encountered. We understand your concerns regarding the condition of the car and the response received. We'll address this matter internally to ensure that our team provides better assistance and addresses such concerns with the utmost professionalism. Your feedback is valuable, and we appreciate you bringing this to our attention. If there's anything we can do to assist further or if you have any additional details to share, please reach out to us directly via email at hiltonassist@hiltoncarsupermarket.co.uk. We aim to improve based on your feedback and hope to restore your confidence in us.

“Ali was very helpful and put us at ease. Y The service was very good, just took a while due to my bank being slow to transfer the money.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for the 5-star rating, Tim! We really appreciate your feedback. We're glad you had a great experience with Ali—it sounds like he was incredibly helpful and put you at ease. We're sorry it took a while for your bank to transfer the money, but we're glad it worked out in the end!

Hilton Car Supermarket is rated 4.9 based on 2,885 reviews