Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.88

4.9 Rating 2,876 Reviews

98 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Metrics

Info

4.9

Based on 2,876 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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“We had a great experience and will plan to make future purchases here again as well. Thanks!”

Helpful Report

Thank you for you kind words, Garahm. It's wonderful to hear you had a great experience and that you're planning to return for future purchases. We can't wait to welcome you back for any future purchase. Thank you for trust, and choosing Hilton Car Supermarket.

“Jay and Aaron did a great job of communicating with me to take care of all the necessary paperwork to complete my purchase. They was able to arrange for my car to be shipped for a good price.”

Helpful Report

Thank you for sharing you positive experience, Javarius. We're glad to know you our sales executives communicated so effectively with you throughout the process. Clear communication is essential, and it's good to know they kept you informed every step of the way. Thank you for choosing our dealership!

“After purchasing the vehicle, I discovered a minor crack on the back left that was reflecting light. I informed them via phone. Like previous dealerships, I assumed they would tell me it's on you now, not us. They actually ordered a new one and replaced it for me, which really astonished me.”

Helpful Report

Hey, Jaxsen, thank you for your kind words. It's fantastic to hear we could exceed your expectations. We know how frustrating it can be to discover an issue after purchase, and our team is committed to making things right, and believe in treating our customers fairly and honestly. Hope you enjoy your vehicle for many years to come!

“Perhaps be a little more thrilled to receive a car discount, but be careful of the venue's pricing system.”

Helpful Report

Hey, Benjamin, thank you for sharing your experience. It's good to hear you were happy with the discount! We always try to offer competitive pricing and find ways to make car purchases more affordable. Our pricing system is designed to be competitive and transparent. We're always happy to walk you through it if you have any questions.

“My search for a new car became difficult. Jay at Hilton Car Supermarket made everything work by understanding my worries and my previous scheduling requirements. His delivery, sincerity, and genuineness really pleased me. Thank you Soo much....😍😍”

Helpful Report

Hello, Lubertha. Thank you for your kind words. It's fantastic to hear Jay was able to help you find the perfect car and make the process so smooth and effective. He's a valuable member of our team, and we'll be sure to share your kind words with him, and appreciate your trust in us.

“Excellent service to clients and extremely positive I bought a Ford Kuga 2020 from Alex, and his helpful advice and expertise made the choice much simpler and more advantageous. He is really professional and I know he understands what he's speaking about, therefore I would highly suggest him to everyone of my friends and family.”

Helpful Report

Thank you for your glowing feedback, Tyler. We're delighted you're so happy with your new car and the service you received from Alex. His professionalism and expertise ensures customers with the best possible guidance. Thank you for recommending us to your friends and family, that means the world to us.

“Honest, professional, family friendly, trustworthy, and knowledgeable people to deal with...👌👌”

Helpful Report

Hey, Genise. Thank you for recognizing our commitment to honesty, professionalism, and a family-friendly atmosphere. Building trust with our customers is paramount, and your feedback means the world to us. Thank you for choosing our dealership!

“Seamlesss service from start to finish. Couldn't have been more helpful. Here's hoping the car performs well.”

Helpful Report

Thank you for the kind words. We're so glad to hear you had a seamless experience and confident you'll be happy with your new car. Our team is dedicated to provide more professional and helpful services to all of our customers. Your business is highly appreciated and can't wait to welcome you back for another positive experience.

“First time I went there, the sales assistant was friendly, offered a hot beverage, had the cars waiting, didn’t like the fact that they sit besides you on a test drive. Second car I viewed had mould in the footwells and seats, so decided to keep looking. Second time I went, greeted by a different sales assistant, he went away and then another sales assistant came over and apologised that the car had just had a holding fee paid, so the third time I went, I’d paid a holding deposit for the car, got there, another different sales assistant greeted me, went off to get paper work to sign for a test drive, again, they would be in the car, which I find very off putting. He was taking a whole so went to have a look at the car, noticed the front tyre was flat, too flat to test drive safely, and this car also had mould growing. Now the first sales assistant I saw had said that someone must have left a window open by accident- it stank of mould- now another car of theirs also had mould growing. I got my car my car back and left. Will never recommend the place ever. I know her texts of the cars I saw saying they have resided the price- which they haven’t, they put the price up then reduce it again, and do the same process again and again. Since October 2024, they still have the cars for sale.”

Helpful Report

Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your visits to us. It's concerning to hear about the condition of the cars and the inconsistencies in our service. Your feedback regarding the test drives and the mould in the vehicles is important, and we will be addressing this matter internally to ensure improvements. We understand that your experience fell short of your expectations, and we appreciate your honesty. A member of our team will reach out to you to discuss your concerns further. Thank you for bringing this to our attention.

“Everyone here provided excellent customer service and an overall positive experience. The salesmen were courteous, and the managers handled the transaction with professionalism.”

Helpful Report

Hey, Rochelle. Thank you for sharing your positive experience. We're pleased you were happy with the service from our sales team and the professionalism of our managers. It's always our aim to provide excellent customer service to everyone, and glad we met your expectations. Thank you for your trust.

“The salespersons are not only pleasant to work with but are also incredibly knowledgeable about the vehicles. They can answer any questions you might have and provide valuable insights to help you make an informed decision.”

Helpful Report

Thank you for the great review, Deborah! We're glad our sales team could help you make an informed decision about your vehicle purchase. We truly appreciate your feedback and your business!

“We quickly and easily picked up our car.”

Helpful Report

Thank you for sharing your review, Joseph. We're glad to hear the pickup process went smoothly for you. Enjoy your new car!

“The whole process was dealt with professionally. I am sure I will use them again.”

Helpful Report

Hey, Jordan, thank you for acknowledging our professional approach. It's great to hear we met your expectations, and hope to see you again soon!

“From the beginning to the end, Mr. Alex provided me with great customer service. In addition to being gentle and understanding and taking time to spend with my mother, sister, and me, he was also incredibly helpful and knowledgeable. I hope he reads this kind words. Again, thank you; I like my new car!”

Helpful Report

Thank you for the wonderful review, Daniel! We're pleased to hear about the excellent service you received from Mr. Alex. It's fantastic to hear how he took the time to assist you, your mother, and your sister. We'll be sure to share your feedback with him, and hope you enjoy your new car for many miles to come.

“I was really hesitant to try again after a negative experience with another company. I'm quite happy I did. The entire procedure was quite simple, taking less than 48 hours from beginning to end. Many thanks to Kyle and Alex. Both are an asset to the company; they were extremely knowledgeable and made the entire process very simple.”

Helpful Report

Thank you, Emelly, for giving us the opportunity to serve you, especially after your previous experience elsewhere. It's fantastic to hear that our professional and knowledgeable team were able to make the process smooth and stress-free for you in such a short time. We appreciate your trust and hope you enjoy your new vehicle!

“Other than that, everything proceeded without any issues. I want to be happy with the car for the next 2 to 3 years.”

Helpful Report

Hello, Henry. Thank you for the great review! It's good to know you're happy with your car and that everything went smoothly. We hope you enjoy it for many years to come!

“I'm quite pleased with Hilton Car supermarket. Purchasing a car was simple, and there was a 15-day refund guarantee as well as free delivery. Excellent service. Highly recommended.”

Helpful Report

Thank you for your wonderful feedback, Petrina. We're glad to hear that you had a smooth and simple car purchasing experience, and that you appreciated the peace of mind offered by our 15-day refund guarantee and free delivery. Thank you for choosing us!

“Excellent service! I told the sales representative what kind of car I wanted and how much I was able to pay each month. And they did so.. I asked them to deliver it to my home... And the car was delivered in two weeks. I would definitely suggest this seller because there were no problems at all and everything went well.”

Helpful Report

Hello, Gladys. It's fantastic to hear we could find the perfect car for you within your budget and deliver it right to your door promptly. Providing a smooth and hassle-free process is our priority, and delighted that everything went so well. Thank you for recommending us, and look forward to assisting you again in the future!

“Bought a Mercedes Benz from Hilton Car Supermarket. Love this car. Trunk space is small but useful. The double clutch transmission is amazing - very fast and smooth shifting. Lovely powerful progressive brakes.”

Helpful Report

Thank you for the wonderful feedback, Tadarius! We're delighted you're loving your Mercedes-Benz. It sounds like you're really enjoying the performance features, and hope you have many wonderful miles ahead in your new car!

“خدمة عملاء مفيدة جدًا طوال عملية الشراء بأكملها؛ لسوء الحظ، كان هناك انتظار طويل بسبب نقص الموظفين في النهاية، لكنني ما زلت أقترح ذلك.⭐”

Helpful Report

Thank you for your feedback, Yaasir! It's great to hear that the customer service was very helpful throughout the purchasing process. Apologies for the long wait at the end due to staff shortages, but your recommendation is truly appreciated. Looking forward to serving you again in the future!

Hilton Car Supermarket is rated 4.9 based on 2,876 reviews