Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.88

4.9 Rating 2,886 Reviews

98 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Metrics

Info

4.9

Based on 2,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

Write Your review

Tell us how Hilton Car Supermarket made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful experience 5 Star”

Helpful Report

(Hilton Car Supermarket) -

We thank you for your 5-star rating of Hilton Car Supermarket! We're thrilled to hear that you had such a wonderful experience. It's customers like you that drive us forward to ensure our customers receive best service. Thank you and we look forward to seeing you again!

“Very disappointing. I saw a car on eBay, being sold by Hilton car supermarket. I checked it on their website and it was there for sale and available. I made contact through the online form and then was bombarded with computer generated emails. Some saying the price has then been reduced which was incorrect. It was still the same as the advertised price. I phoned up Sunday and was told the vehicle was no longer available. At this point, that was fine. I unsubscribed from their mailing lists. Now in the knowledge that vehicle is not on the cards. Monday I received a phone call from staff at HCS saying about my enquiry so I told them that the previous day I was told the vehicle had sold and was no longer available. I was then told that it was reserved but not sold. By reserved they mean the £99 reservation deposit you can make online. So they arranged an appointment and I jumped in the car and drove over to them. Only to find, having been stood around for around 10 minutes waiting for one of the many advisors to come and deal with me, that the car was not available. The premises is large with lots of stock front and back. However, past this, a few things show to me that they can’t be as professional as they try to portray. From the sad depressing looking fish tank in need of maintenance, the welcome desk still showing signs of the previous company branding that they haven’t bothered to remove properly to the gaggle of staff wandering around looking lost and unsure. Even some of the higher value cars out the front are poorly presented. 2 hour round trip for nothing. I then asked to speak to the manager. Sat in an area at the back of the showroom, the manager who just told the representative to tell me the car isn’t available. Raised eyes and glances over the divider as they decide what to say. Bored of waiting I went over and said I wanted to speak to him not stand there wasting more time. To which I explained they need communication between staff and to make sure vehicles are removed from the website when they are no longer available. I was told that it had been reserved and that I should have reserved it. I said why would I pay £99 for a car I’ve not seen. The manager agreed ‘yeah you’re right’. Having read their terms and conditions around this, I’d advise you do the same before doing this. The reservation is with an intention to buy not to view. They also reserve the right to sell the car from under you as well within your reservation period. I was then told, the car was still there, which I knew having already seen it parked outside, and that I could still see it. Which is pointless as it’s no longer available. Absolutely pointless, waste of time and fuel. Clearly a lack of communication between employees and personally I think a lack of care for the fact they, as a company have told somebody to come down knowing I would be traveling an hour to them, when the car wasn’t even available. When I sold my last car, I sold it to cazoo, I was treated like a valued customer, they were attentive, prompt and professional and did exactly what they said they would do. I bought that same car from main dealer, again the same service. I would normally buy or sell privately when it comes to getting a new car and have always had good experience. For this car I’m looking for HCS was the closest to me for me to actually see and test one of these cars and sadly it’s left a sour taste in my mouth. They would not be getting any recommendations from me”

Helpful Report

(Hilton Car Supermarket) -

Thank you for taking the time to provide your feedback of our company. We are sorry to hear about your experience of our services. We are dedicated to providing excellent customer service and we are deeply sorry that we failed to meet your expectations. We thank you for pointing out the areas requiring improvement and will actively work towards rectifying the areas that need correction. We are taking this opportunity to better our services and improve the overall experience of our customers. Thank you again for your feedback.

“Good service”

Helpful Report

(Hilton Car Supermarket) -

Thank you, Siva, for giving us a 5-star rating. We are thrilled to hear that you enjoyed our good service and look forward to welcoming you back to Hilton Car Supermarket soon.

“He is a fantastic salesman, and I have always had a great experience with this dealership.”

Helpful Report

(Hilton Car Supermarket) -

Thank you for your amazing 5-star rating, Keith! We here at Hilton Car Supermarket strive to provide you with the finest customer service, and it's great to hear that you've had such a positive experience with us. And of course, a big thank you to the fantastic salesman who made it all happen. We truly appreciate your feedback!

“They are amazing, and this is a great place to buy a car.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much, Martha, for your review of Hilton Car Supermarket! We are so glad to hear that you think we are amazing and that you believe our showroom is a great place to buy a car. It truly means a lot to us.

“They are kind and won't try to force you into anything you don't want or can't afford, and they are friendly.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much, Jerry, for the review of Hilton Car Supermarket! We are so glad to hear that our team was kind, won't try to force anything on you, and was friendly! We truly appreciate your feedback.

“A good customer care service Very professional and efficient. Ale was accommodating and helped find the right package for us.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much, Philida, for your wonderful review of Hilton Car Supermarket! We strive to provide only the best customer care service, and we are delighted to hear that Ali was able to find the right package for you. We truly appreciate your kind words and are thrilled to have earned your 5-star rating!

“Throughout the procedure, they were fantastic and very professional.”

Helpful Report

(Hilton Car Supermarket) -

Thank you, Bryan, for giving us such an amazing review. We really appreciate it! We are delighted to hear that you had an enjoyable experience with us. Thanks again for your feedback.

“Fantastic salespeople and excellent client service”

Helpful Report

(Hilton Car Supermarket) -

Thank you Christopher for your review of Hilton Car Supermarket! We really appreciate your kind words about the fantastic salespeople and excellent customer service. We are grateful for your recommendation!

“They were friendly and very helpful”

Helpful Report

(Hilton Car Supermarket) -

Thank you Patricia for your 5-star rating of Hilton Car Supermarket. We're delighted to hear that our staff were friendly and very helpful. We strive to provide the best customer service and it's great to know that we have achieved that. Thank you again!

“I was able to discover the ideal automobile with help of Jay, who was extremely knowledgable about all the cars, hospitable, and kind. Recommended”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much, Esperanza, for your 5-star rating of Hilton Car Supermarket! We are so pleased to hear that your experience with Jay was knowledgeable, hospitable and kind. We appreciate your kind words and your recommendation.

“Sean at Hilton Car Supermarket was polite, professional, flexible, and accommodating.”

Helpful Report

(Hilton Car Supermarket) -

Thanks so much for your amazing review, Nicki! We're thrilled you enjoyed your experience at Hilton Car Supermarket! It's great to hear that Sean was so polite, professional, flexible, and accommodating. We really appreciate your feedback!

“You Guyz are awesome. So kind and never pressured us to choose at any point in the purchasing process. amazing throughout the entire procedure.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much, Virginia, for your 5-star rating! We are glad you enjoyed your experience at Hilton Car Supermarket. We sincerely appreciate your kind words, and we strive to make sure that all of our customers feel comfortable and appreciated throughout the purchasing process. Your sentiments mean a lot to us – thank you!

“Very positive experience buying from Ali. Thanks for the car”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much Joe for your review of Hilton Car Supermarket! We're so glad to hear you had a very positive experience buying from Ali and appreciate your kind words. Thanks for the car!

“From start to finish Sean has been a fantastic help!! There were numerous vehicle issues which Sean has been very quick to sort out for me; ensuring a smooth process to complete the purchase! Thank you once again”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much, Damien, for your 5-star rating of Hilton Car Supermarket! We appreciate your kind words and are delighted to hear that Sean has been such a fantastic help to you, from start to finish. We do our best to make sure every customer's experience is smooth and satisfactory, and it is lovely to hear that we have achieved this. Many thanks again!

“Great service very friendly people”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much Graham for your 5-star rating of Hilton Car Supermarket. We are glad you found our great service and friendly people to be to your liking!

“Salesman Mirza very helpful and made it an easy process. Professional manner. Would highly recommend your team and Hilton Car Supermarket when buying a new car. Thank you.”

Helpful Report

(Hilton Car Supermarket) -

Thank you Thomas for your wonderful rating! We are delighted to know that you had a great experience at Hilton Car Supermarket and found our Salesman Mirza to be very helpful and the process to be easy. We are glad to hear that you would highly recommend us and we appreciate your confidence in us. Thank you for your support.

“A real pleasure to purchase a vehicle from many thanks”

Helpful Report

(Hilton Car Supermarket) -

Thank you for taking the time to give us your feedback, Thomas. We're glad to hear that it was an absolute pleasure for you to purchase a vehicle from us. Your satisfaction is important to us, and we appreciate your feedback.

“Good deeler”

Helpful Report

(Hilton Car Supermarket) -

Thank you for your feedback! We appreciate your positive comment about us being a good dealer. If there's anything specific we can assist you with or any further feedback you'd like to provide, please let us know.

“Friendly, efficient, and helpful service.”

Helpful Report

(Hilton Car Supermarket) -

Thank you for your 5-star rating of Hilton Car Supermarket! We appreciate your feedback that our service was friendly, efficient and helpful. It is our pleasure to provide excellent customer service and help our customers find the car they want. Thanks again for your kind words!

Hilton Car Supermarket is rated 4.9 based on 2,886 reviews