Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.88

4.9 Rating 2,762 Reviews

98 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Metrics

Info

4.9

Based on 2,762 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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“I had first-rate service. After my inquiry was handled quickly and effectively, I was able to drive a car through the London Hilton Car Supermarket. Hassan from Hilton Car Supermarket was really helpful when I had questions, even after the car was delivered.”

Helpful Report

Hello Evan! Thank you for sharing your experience with us! We're delighted to hear that you received first-rate service and that Hassan was able to assist you effectively. Our team is always here to help, even after the delivery process. We appreciate your feedback and look forward to serving you again in the future. Enjoy your time on the road!

“I'm thrilled with my new car, and I must add that Jay and Shahbas provided me with outstanding service. Throughout the entire procedure, he was incredibly thorough, comforting, and effective. Jay provided me with excellent service from beginning to end, which is a testament to Hilton Car Supermarket. Overall, I'm really happy and would suggest Hilton Car Supermarket.”

Helpful Report

Hello Patrick! Thank you so much for your wonderful review! We're thrilled to hear about your experience with Jay and Shahbas and that they provided you with outstanding service throughout the process. It's our mission to ensure our customers feel comfortable and satisfied, and your feedback truly highlights that. We appreciate your recommendation and wish you many happy journeys in your new car!

“Although I was hesitant about placing an online automobile order, I must admit that some of the automated procedures made the process very simple. The Hilton Car Supermarket's excellent customer service made sure that everything was resolved in the end! And I'm thrilled with my new vehicle.”

Helpful Report

Hello Garcia! Thank you for your fantastic review! We're so glad to hear that the online ordering process was simple for you and that our customer service team made everything run smoothly. Your satisfaction means the world to us, and we're excited that you're thrilled with your new vehicle. If you need anything in the future, don't hesitate to reach out! Enjoy the ride!

“Excellent & Amazing”

Helpful Report

Hello Jennifer! Thank you for your amazing review! We're absolutely delighted to hear that you had such an excellent experience with us. Your kind words mean a lot to our team, and we’re thrilled to have exceeded your expectations. Enjoy your journey ahead!

“Their employees were magnificent. They were up front about everything. They are just true honest people.”

Helpful Report

Hello Neikle! Thank you for your kind words! We're thrilled to hear that our employees made such a positive impression on you. Honesty and transparency are core values for us, and it’s wonderful to know that you felt that during your experience. We truly appreciate your feedback and look forward to seeing you again in the future. Safe travels!

“Overall it was a Great Experience!!”

Helpful Report

Hello Margaret! Thank you for your review! We're thrilled to hear that you had a great experience with us. It's always our goal to provide outstanding service, and your feedback truly motivates our team. We can't wait to assist you again in the future! Safe travels and enjoy your new ride!

“Helpful and honest.”

Helpful Report

Hello Sara! Thank you for your kind words! We're so glad you found our team helpful and honest. Your positive experience is what we aim for, and it means a lot to us. We appreciate your support and hope to assist you again in the future! Safe travels!

“The staff is really helpful, courteous, and knowledgable. They made it very easy to choose, purchase, and pick up a new vehicle, and they made the whole process stress-free. I would definitely suggest them!”

Helpful Report

Hello Aaron! Thank you so much for your wonderful review! We're thrilled to hear that our staff made your experience easy and stress-free. Providing helpful and knowledgeable service is what we strive for, and we’re glad it made a positive impact on your vehicle purchase. We truly appreciate your recommendation and look forward to welcoming you back for any future needs! Happy driving!

“I'm really pleased with the assistance I got from Hilton Car's client advisor, Ali. Absolutely no problems. I now have a beautiful new car at what I think is a comparable price, and everything proceeded without a hitch. Additionally, I like that the amount they mention is what you pay and that there were no absurd admin costs.”

Helpful Report

Hello Michael! Thank you for your fantastic review! We're so pleased to hear that Ali provided you with excellent assistance and that your experience was seamless. It's wonderful to know you found a beautiful new car at a fair price without any unexpected costs. Your satisfaction is our priority, and we hope you have many enjoyable drives in your new vehicle! Looking forward to welcoming you back!

“Purchasing a vehicle was an incredible experience for me. They found me a financing package in a day and are incredibly helpful and customer-friendly.”

Helpful Report

Hello Callum! Thank you for your wonderful review! We’re delighted to hear that your vehicle purchase was such an incredible experience. It’s great to know our team was able to find you a financing package quickly and that you felt well-supported throughout the process. Your satisfaction means a lot to us, and we hope you enjoy every drive in your new car! Looking forward to welcoming you back!

“I'd seen a particular car on auto trader selling at Hilton supermarket which was approximately 4 hours from my home, I decided to make an appointment to have the car reserved on a Sunday around 2 pm then afterwards I'd then continue my journey to stay in a hotel and see family. When we arrived the sales room was very busy but initially we didn't have to wait long for us to see a salesma who gave us the key to view the car, we then went back the sales room but had to wait to see the salesman again, it continued like that for the next 3 hours, we'd asked if the car had a full service history and was told yes it did and was assured it would be covered under the 7 year warranty, I'd noticed the one tyre needed replacing, he explained that their mechanics didn't work on Sundays so he offered me a £50 reduction off the car which I agreed to. It advertised on their website that the cars are thoroughly inspected to make you completely confident about its condition and safety. I was already tired after the long drive there and with it being so hectic in the sales room I couldn't wait to get all the paperwork done and get back on the road It was after I arrived at my family's home that it wasn't just one tyre that needed replacing but three. I just felt so annoyed and just wasn't happy with the car so decided to go to a reputable garage to part exchange the car I'd bought early September and had for 2 months. It was then I found out that in my ignorance the car did not have a full service history which reduced the sale of the car. The comparison between the Hilton supermarket and the garage I used to buy my new car was vast, it was more personal buying the car and also aftercare by ringing me up asking if everything was ok and if I had any problems I should get back to them. All in all I would not recommend Hilton supermarket”

Helpful Report

Thank you for sharing your experience with us. We're genuinely sorry to hear about the issues you encountered during your visit to Hilton Car Supermarket. We take your concerns seriously, and we completely understand how frustrating this must have been for you, particularly after your long journey. Your feedback is invaluable to us, and we are committed to improving our processes to ensure a better experience for our customers in the future. Our team will contact you as soon as possible, and we will do our utmost to address your concerns. Thank you once again for your feedback.

“kept things straightforward and kept me updated at every stage. gets the vehicle in a week.”

Helpful Report

Hello Joseph! Thank you for your great review! We're happy to hear that you found the process straightforward and appreciated our updates throughout. Knowing we could get you your vehicle in just a week is fantastic. Your satisfaction is our top priority, and we hope you enjoy your new car! Looking forward to seeing you again!

“Do not buy a car from this company! Zero customer service I bought a car 7 weeks ago that was missing several advertised parts (tyre repari kit, ice pick, umbrella and parcel shelf). We were told that some of these parts would have to be forgone despite being on the advert. We were advised that the parcel shelf could be ordered for us. The team at Hilton advised us that the parcel shelf would be ordered and sent to us the following week. We have called consistently asking for this parcel shelf to be told that the after sales manager is busy or has left the office. I will be reporting the company to trading standards. If you buy a car from here do not expect to get anything from the company after you have handed over payment”

Helpful Report

Thank you for your feedback, Ashiv. We sincerely apologize for the inconvenience caused and understand how frustrating this experience has been for you. Please rest assured that our team is actively reviewing your case and will contact you as soon as possible to resolve the issue regarding the missing parts, particularly the parcel shelf. We appreciate your patience and assure you that we are committed to addressing your concerns promptly.

“I recently bought a car from Hilton Car Supermarket, and the whole experience was fantastic. From the start, the staff were welcoming and made everything so easy. I worked with Mohammad, who was absolutely brilliant. He wasn’t pushy at all, took the time to understand what I needed, and gave me honest advice. Mohammad showed me a few options that matched what I was after, explained everything clearly, and let me take my time deciding. Once I picked my car, the process was quick and straightforward, with no hidden costs or surprises. The car I got is in amazing condition and drives perfectly. You can tell they take care of their vehicles. If you’re looking for a new car, I’d 100% recommend Hilton Car Supermarket—and ask for Mohammad if you can!”

Helpful Report

Hello! Thank you so much for your wonderful review! We're thrilled to hear about your fantastic experience at Hilton Car Supermarket. It’s great to know that Mohammad provided you with the support and guidance you needed without any pressure. We take pride in our vehicle quality and customer service; your recommendation means the world to us. Enjoy your new car, and we look forward to seeing you again!

“Excellent experience”

Helpful Report

Hello! Thank you for your fantastic review! We're so glad to hear that you had an excellent experience with us at Hilton Car Supermarket. It’s our priority to make the process as smooth and enjoyable as possible for our customers. We appreciate your kind words and hope you enjoy every moment with your new car! Looking forward to seeing you again!

“I would definitely recommend Hilton Car Supermarket to friends and family because of the excellent service I received from beginning to end, my car was delivered in almost perfect condition, clean, and sooner than expected. The driver was respectful and happy to answer all of our questions and show us around the car. Thank you!”

Helpful Report

Hello Kayleigh! Thank you so much for your wonderful review! We are thrilled to hear that you received excellent service from start to finish at Hilton Car Supermarket. It’s fantastic that your car arrived in almost perfect condition and that our driver was able to assist you with your questions. Your recommendation to friends and family means a lot to us. Enjoy your new vehicle, and we look forward to serving you again in the future!

“The staff was awesome and I love my new car!”

Helpful Report

Hello Smith! Thank you so much for your fantastic review! We’re overjoyed to hear that you found our staff awesome and that you love your new car! Your satisfaction is our priority, and we can’t wait to assist you again in the future. Enjoy your ride!

“I strongly recommend this company. The entire car-buying procedure was simplified. I had no complaints about Hilton Car Supermareket.”

Helpful Report

Hello Katie! Thank you so much for your fantastic review! We're delighted to hear that you found the car-buying process simplified at Hilton Car Supermarket. Your recommendation means a lot to us, and we’re here to ensure every experience is just as smooth. We hope to see you again soon!

“I wish every Dealership Like them. My wife and I Highly recommend them. Great friendly people who made the experience exactly what we needed.”

Helpful Report

Hello Susan! Thank you so much for your amazing review! We’re thrilled to hear that you and your wife had such a positive experience with our team at Hilton Car Supermarket. Our friendly staff is always here to ensure you have exactly what you need. Your recommendation means everything to us!

“Excellent customer service!”

Helpful Report

Hello Wilson! Thank you for your wonderful feedback! We're thrilled to hear that you received excellent customer service at Hilton Car Supermarket. Our team is dedicated to providing the best experience for our customers, and your satisfaction is our top priority. We look forward to welcoming you back soon!

Hilton Car Supermarket is rated 4.9 based on 2,762 reviews