Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.88

4.9 Rating 2,763 Reviews

98 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Metrics

Info

4.9

Based on 2,763 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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“AVOID AT ALL COSTS. WORST CUSTOMER SERVICE EVER. The worst customer service I have ever received. The car I bought had two issues, the person I dealt with assured me these would be resolved easily and all covered by warranty. I am now months on and have been emailing and phoning daily and am yet to have my issue resolved. At every stage I am promised a call back and never receive one. Each time I eventually get through to someone they assure me it is all about to be sorted and then I wait and it isn't. I have spent months trying to get a simple issue repaired and paid for and they couldn't care less about their customers, as soon as you have left the building you are on your own. I have emailed the CEO directly and he has ignored and never responded. This is dealership that shells terrible cars in bad condition and then leaves you to solve the mess yourself. Avoid at all costs. The most useless company I have ever dealt with.”

Helpful Report

Hello! We apologize for the appalling experience you've had with our customer service and the issues with your vehicle. We're deeply sorry to hear that the problems you've encountered have not been resolved promptly. We understand that this has caused you significant frustration and stress, and for that, we're truly sorry. We want to assure you that we take your complaints seriously and have forwarded them to our management team for immediate attention. We will investigate this matter thoroughly and work towards a prompt resolution. Please expect a follow-up from our team shortly to address the issues you've raised and work towards a satisfactory outcome. We regret any distress caused and appreciate your feedback, which will help us improve our services.

“A fantastic experience, with polite, professional service and excellent value. I would strongly suggest them to anyone seeking to purchase a vehicle.”

Helpful Report

Thank you so much for your amazing 5-star rating of Hilton Car Supermarket, Megan! We are thrilled to hear that you had a fantastic experience with us and that you appreciated our polite, professional service and excellent value. Your kind words mean a lot to us. We are grateful for your recommendation and would be more than happy to assist anyone seeking to purchase a vehicle. Thank you once again for your support and for choosing Hilton Car Supermarket.

“Very Happy With the Delivery Guy. He was VeryNice.”

Helpful Report

Thank you so much for your outstanding 5-star rating of Hilton Car Supermarket, Tammy! We sincerely appreciate your kind words and support. We're thrilled to hear that you had such a positive experience with us. We're delighted to hear that our delivery service exceeded your expectations and that our team members made your experience even more enjoyable. Thank you again for your feedback and for choosing Hilton Car Supermarket. We look forward to serving you again in the future.

“I prefer Hilton Car Supermarket because all of the cars are on one site, making it easier to choose one. If you're still indecisive, you may add cars you like to your favorites and return at any time to look again.”

Helpful Report

Thank you so much for giving us a 5-star rating for your experience at Hilton Car Supermarket, Linda. We're thrilled that you had such a positive encounter with us. We're glad that you appreciate our convenient setup where all of our cars are located on one site, making it a breeze for you to choose your dream car. The ability to add cars to your favourites and revisit them at any time definitely adds to the overall convenience and flexibility of the car-buying process. Your feedback means a lot to us, and we're delighted that we could meet your expectations. We look forward to serving you again soon.

“Really Great Experience.”

Helpful Report

Thank you so much for taking the time to rate Hilton Car Supermarket with five stars, Gilbert! We truly appreciate your positive feedback and are thrilled that you had a great experience. We are glad that we met your expectations and made your car-buying experience a truly memorable one. Once again, thank you for choosing Hilton Car Supermarket and for rating us so highly. We hope to have the opportunity to serve you again in the future.

“Excellent service, no pressure, really fair part exchange pricing offered, start to finish including test drive, in and out within an hour, and I wholeheartedly recommend Ali and his crew. I would strongly recommend.”

Helpful Report

Thank you so much for taking the time to give Hilton Car Supermarket a 5-star rating, Declan. We greatly appreciate your feedback and are thrilled to hear that you received excellent service and fair part exchange pricing. Our team, led by Ali, strives to provide a pressure-free environment and a seamless car-buying experience from start to finish. We are delighted that you had a smooth test drive and were in and out within an hour. We wholeheartedly appreciate your kind recommendation and the trust you have placed in us. Thank you once again for choosing Hilton Car Supermarket.

“Very professional, great experience flawless process from start to hand over.”

Helpful Report

Thank you so much, Bhobi, for taking the time to give us a 5-star rating! We greatly appreciate it. We are thrilled to hear that you had a very professional and great experience with us, and that the entire process, from start to handover, was flawless for you. We strive to provide exceptional service to all our customers, and your kind words are truly encouraging. Thank you again for choosing Hilton Car Supermarket!

“Once I understood their part in the purchase and delivery of my gorgeous BMW, they were excellent, and I would definitely recommend them to friends and family.”

Helpful Report

Thank you so much for your fantastic 5-star rating of Hilton Car Supermarket, Sienna! We genuinely appreciate your support and recommendation. We're thrilled to hear that once you grasped our role in the purchase and delivery of your stunning BMW, our service exceeded your expectations. Delivering excellent customer service is our top priority, and it's incredibly rewarding to know that we succeeded in your case. We are immensely grateful for your trust in us and for spreading the word about our dealership to your friends and family. Recommendation from satisfied customers like you means a lot to us. Thank you once again for choosing Hilton Car Supermarket.

“Abdullah Managed my Paperwork nicely. He took 2 hours and made my all documents cleared. I was soo happy that i didn't had to spend too much time.”

Helpful Report

Thank you so much for taking the time to leave us a glowing 5-star rating, Kohler! We are absolutely thrilled to hear that you had a fantastic experience with Hilton Car Supermarket. We greatly appreciate your kind words about Abdullah's exceptional service. He is indeed a valuable member of our team and we are delighted that he managed your paperwork nicely, ensuring a smooth and efficient process. Your satisfaction is our top priority, and we are thrilled that we were able to save you valuable time during your visit. Once again, thank you for choosing Hilton Car Supermarket and for sharing your positive feedback. We look forward to serving you again in the future!

“Very bad experience long story short please do consider many times before you make a purchase from them there’s nothing personal but 100%they can’t stand for there words again do not recommend”

Helpful Report

Thank you for taking the time to share your feedback about your experience at Hilton Car Supermarket. We sincerely appreciate customers like you who communicate their thoughts and feelings concerning our services. We would like to extend our heartfelt apologies for the negative experience you encountered during your recent visit. We understand that you were disappointed with the level of service and feel let down by our team's inability to deliver on their promises. Please accept our sincerest apologies for any inconvenience caused. Once again, we genuinely apologize for falling short of your expectations. Please contact us via email at hiltonassist@hiltoncarsupermarket.co.uk,so we can contact you and make things right. Once again, thank you for your feedback, and we look forward to hearing from you.

“I've been very Impressed by them.”

Helpful Report

Thank you so much for your wonderful 5-star rating of Hilton Car Supermarket,Rose! We truly appreciate your feedback and are thrilled to hear about your positive experience with us. It means a lot to know that you've been very impressed by our services. We hope that you continue to enjoy your new car, and if you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We are always here to help! Once again, thank you for choosing Hilton Car Supermarket and for taking the time to share your kind words. We look forward to serving you again in the future.

“Overall they were quite helpful and polite, the entire transaction went very easily; phone contact was quite good with very little waiting or hold time.I’ll be using them again that’s for sure!”

Helpful Report

Thank you so much, Maureen, for your fantastic 5-star rating of Hilton Car Supermarket! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us. We're glad to know that our team was helpful, polite, and made the entire transaction easy for you. It's wonderful to hear that our phone contact was smooth and efficient, with minimal waiting or hold time. We are grateful for your support and look forward to serving you again in the future!

“I would recommend purchasing a vehicle to anyone who requires assistance in selecting and purchasing a vehicle.”

Helpful Report

Thank you so much for giving Hilton Car Supermarket a fantastic 5-star rating! We are thrilled to hear that you had such a positive experience with us. We truly appreciate your kind words and recommendation. Rest assured that we are always here to ensure that our customers receive the assistance they need and make the best vehicle choices. Once again, thank you for choosing Hilton Car Supermarket. We hope to see you again in the future!

“I'll tell everyone that Hilton Car Supermarket is the greatest place to buy a car without any hassles.”

Helpful Report

Thank you very much for your outstanding 5-star rating for Hilton Car Supermarket, Beverly! We sincerely appreciate your kind words and recommendation. Rest assured, we'll continue to provide a hassle-free car buying experience to all our valued customers. Your support and endorsement mean the world to us! We'll strive to maintain our excellent standards and make every visit just as exceptional as the last. Once again, thank you for choosing Hilton Car Supermarket. We look forward to serving you again in the future!

“They have Fantastic Service i'm So Happy with their service. Thanks To Ali and Hassan.”

Helpful Report

Thank you so much for your amazing 5-star rating of Hilton Car Supermarket, Tifline! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us. It's wonderful to know that our service met your expectations and left you feeling happy. We are delighted that their efforts contributed to your positive experience. We will definitely pass on your kind words to both of them. Once again, thank you for choosing Hilton Car Supermarket. We look forward to serving you again in the future and continuing to provide you with top-notch service.

“SHOCKING EXPERIENCE if I could give 0 stars I would. Bought a car from here back in March. Within 3 days the USB sockets broke and the internal system that connected to android stopped working. I cannot access maps on the screen. Called hilton car supermarket as within first month warranty Was fobbed off to warranty services who told me to take it to a garage and get them to call them. Called hitlon car supermarket multiple time to confirm this was correct. Been fobbed off sooo many times now. Took it to a garage who charged me 190 pounds to fix it. They also found a serious issue with the wheel which would cost 800 pounds to fix and has been there before I bought it. Was sold to me without service history even though advertised as having it. Took the car home and the screen broke again on the way. There is a fundamental issue. Have been dealing with after sales. Sent them the paper work. They took a month to tell me they couldn't read it. Still waiting for them to refund the 190 they said they would. Gave fobbed me off to warranty services again and still not resolved. Can never get hold of them and they never call me back. This is not to mention the terrible sales service I got when I bought the car. Would never buy from here again!”

Helpful Report

Thank you so much for taking the time to share your feedback regarding your experience at Hilton Car Supermarket. We sincerely appreciate your honesty and bringing these issues to our attention. Firstly, we would like to apologize for the shocking experience you encountered after purchasing your car in March. We understand that the USB sockets breaking and the internal system not working properly were major inconveniences for you. We are truly sorry for any frustration or inconvenience caused when you contacted our warranty services and were redirected to a garage. We understand that this process should have been smoother and more efficient. We understand how important transparency and accuracy are when purchasing a vehicle, and we apologize for falling short in this aspect. Regarding the broken screen and the delay in refunding the £190, we apologize for the inconvenience and the extended wait time. It is unacceptable that our after-sales team took a month to inform you that they couldn't read the paperwork, resulting in a further delay in resolving the issue. We acknowledge that this is not the level of service we aim to provide. Please contact our customer service team at hiltonassist@hiltoncarsupermarket.co.uk, if you have any further questions or concerns. Your experience highlights critical areas where we need to improve, and we appreciate you bringing this to our attention. Thank you for your patience and understanding.

“Thank you for the support assistant. It Had been Great Help.”

Helpful Report

Thank you so much for taking the time to rate Hilton Car Supermarket with a fantastic 5-star review, Bret! Your support means a lot to us, and we truly appreciate it. Your kind words and positive feedback motivate us to continue providing excellent assistance to our valued customers like yourself. We are thrilled to hear that our team has been of great help during your visit.Thank you for choosing Hilton Car Supermarket, and we hope to assist you again in the future.

“ALi Hassan was very helpful & responded to our enquiries quickly. Very happy with our car, would definitely recommend.”

Helpful Report

Thank you so much for your amazing 5-star rating of Hilton Car Supermarket, Nellie! We truly appreciate your support and recommendation. We are delighted to hear that Ali Hassan was able to assist you so effectively and promptly with your inquiries. Providing excellent customer service is one of our top priorities, and we are thrilled that Ali was able to meet your expectations. We are equally thrilled that you are pleased with your car. Your satisfaction is of utmost importance to us, and it warms our hearts to know that you are happy with your purchase from Hilton Car Supermarket.

“Great customer service and they were very helpful and special thanks Sean Jay who helping me purchase my first car”

Helpful Report

Thank you so much for your incredible 5-star rating of Hilton Car Supermarket, Martin! We are thrilled to hear that you had a wonderful experience with us. We greatly appreciate your kind words about our great customer service and how helpful our team was during your car purchase. We will make sure to pass on your special thanks to Sean Jay for going above and beyond to assist you in finding your first car. It was a pleasure serving you, and we look forward to being there for all your automotive needs in the future.

“provided me with a detailed list of all the cars that met my criteria. discovered the one I desired easily.”

Helpful Report

Thank you so much for your fantastic 5-star rating of Hilton Car Supermarket, Rhonda! We truly appreciate your support and are thrilled to hear that we were able to provide you with a wide range of cars that met your criteria. We're delighted that you were able to easily discover the car you desired. Once again, thank you for choosing Hilton Car Supermarket. We hope to have the opportunity to serve you again in the future.

Hilton Car Supermarket is rated 4.9 based on 2,763 reviews