Hillcroft Surgery Supplies Ltd Reviews

Name: Hillcroft Surgery Supplies Ltd
Address: 12 Oxford Road, Pen Mill Trading Estate, Yeovil, Somerset
Rating: 4.92

4.9 Rating 1,384 Reviews

99 %

of reviewers recommend Hillcroft Surgery Supplies Ltd

Company Reviews

Metrics

4.9

Based on 1,384 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

01935 434526

Email:

sales@hillcroftsupplies.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient service, items usually in stock or altenatives available. Delivery next day or within 2 days depending when ordered. Down side - sometimes the delivery boxes are squashed which breaks the boxes within but does not damage product just makes our storage system messy.”

Helpful Report

Posted 1 month ago

Hello Ann, Thank you for taking the time to leave a review! We are sorry to hear that you have experienced issues with parcels arriving damaged from the courier. Please be assured that they do not leave the Hillcroft premises in this condition. If you do have any further issues with damaged boxes, please contact our customer service team at -sales@hillcroftsupplies.com - so that the concern can be resolved effectively, as we always aim to provide an impeccable service for our customers from the point of ordering, right through to the point of delivery and beyond. Many thanks, The Hillcroft Team

Posted 1 month ago

“I have just taken over ordering for my surgery and staff and ordering has gone very smoothly thank you”

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Posted 2 months ago

“i had a querie about invoices on the statement this morning but it is sent from a no reply address , would it not be better for me to end my querie via return email .”

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Posted 3 months ago

“Excellent service, good value for money and very fast delivery.”

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Posted 5 months ago

“Speedy delivery but a few problems with a PIN for ordering pharmaceuticals”

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Posted 7 months ago

“Friendly staff on hand to help with queries”

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Posted 8 months ago

“Very efficient and everything needed arrives on time.”

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Posted 8 months ago

“Website is easy to use. I tend to find most products on there. and products not available from other companies. Great next day delivery.”

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Posted 9 months ago

“Very helpful, on the phone, will orders, sending emails as confirmation, great service”

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Posted 9 months ago

“very quick service telephone staff seem very polite and helpful”

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Posted 9 months ago

“Ordering the item was not an issue, easy website. However we have yet to receive the item ordered, so not very good on delivery.”

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Posted 9 months ago

Hi Tracy, I'm sorry you did not receive this item when expected. As it says on our website, this item was out of stock at the time you ordered so we had to wait to receive this from the manufacturer. I can see you have now received this so hopefully that is all resolved for you. If you ever need to know estimated delivery of anything not in stock, please feel free to contact us and we'd be more than happy to check that for you. Thank you

Posted 8 months ago

“The Hillcroft website and staff on chat are brilliant and deliveries are always prompt. However, we have had several issues with delivery of cold chain items where the delivery person hasn't alerted reception staff about them and we have come close to having to write off expensive stock because of this. Thankfully the Hillcroft team often contact us by phone &/or email to check we were informed and this has saved us from financial loss. Each time this has happended we have made Hillcroft aware and we always receive an apology and assurances that this will be raised with "DX" but the issue continues to be a problem.”

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Posted 10 months ago

“Great service although could the Denosumab have been packaged differently? Do you not have facilities to send cold chain with the huge amount of packaging we then need to dispose of?”

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Posted 11 months ago

Hi Sarah, Thank you very much for your review, it is much appreciated! Our priority with our cold chain packaging is ensuring that the goods are delivered safely and at the correct temperature. This involves insulated packaging which is, by nature, bulky. We do offer a free collection service of this packaging so that it can be reused. I have sent you an email with a bit more information, please feel free to contact me if you have any further questions. Thanks :)

Posted 11 months ago

“Although customer services are very helpful and quick to reply, Im finding so many products seem to be out of stock or on back order of late, extremely annoying as we have to left stocks run low to almost gone here due to storing and ensuring products are not going out of date etc”

Helpful Report

Posted 1 year ago

Hi Tracey, Thank you so much for your review, we really value all feedback from our customers! In terms of the products you are seeing on backorder - we have had a look at your account and have emailed you with the three products you have on backorder, either explaining the situation with the delay on them or offering an alternative. Hopefully this information is helpful and can solve your issues. Please feel free to reach out if you have any other questions. Thanks :)

Posted 11 months ago

“Always had a good service. Occasional episodes of items going on a abcklist/pending without awareness which is not helpful when you need things when ordered.”

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Posted 1 year ago

Hi Karen, Thank you for your review and good to know you have experienced good service. I'm sorry that you've experienced problems with product availability. We do everything we can to keep stock levels high to ensure we can get your goods to you when you need them. We do sometimes have to deal with manufacturing delays on certain products which is, unfortunately, outside of our control. Please be rest assured we do everything we can to get stock as soon as it is available. As we have discussed, we have set you up with back order reports so you have more visibility of what is outstanding. In addition we have shown you where to view this information on our website so you have some awareness at the time of the order being placed. I hope this smooths out your experience and reduces your issues, if there's anything else I can do please get in touch! Thanks again!

Posted 1 year ago

“Most of the time, stock are available to order and they are helpful to help to find those items they are not shown”

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Posted 1 year ago

“very professional people who care about the surgeries. Lovely touch having chocolate bars hidden in the boxes!”

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Posted 1 year ago

“Generally very good but I wanted to order some Plus speculums today and, even though we have a special price, the listing still said buy 5 get one free. However, I was told that I could not do this, so that was a bit disappointing. I was told that you that you are working on your website but, if an offer is showing, I think we should be able to order.”

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Posted 1 year ago

“Only just started using Hillcroft. Fast delivery. Great website that is very easy to navigate. Some things are not as cheap as other suppliers so not able to order as much from them as originally thought. However we do regularly check back to see if prices have decreased as we are aware they fluctuate.”

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Posted 1 year ago

“I think the chat facility is great & everyone is always very helpful. They usually have everything in stock or an alternative to offer. Next day delivery makes things easier to keep track of for stock purposes. Although for the first time ever, it took 2 days on our last purchase (still good).”

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Posted 1 year ago

Hillcroft Surgery Supplies Ltd is rated 4.9 based on 1,384 reviews