Hillcroft Surgery Supplies Ltd Reviews

Name: Hillcroft Surgery Supplies Ltd
Address: 12 Oxford Road, Pen Mill Trading Estate, Yeovil, Somerset
Rating: 4.92

4.9 Rating 1,384 Reviews

99 %

of reviewers recommend Hillcroft Surgery Supplies Ltd

Company Reviews

Metrics

4.9

Based on 1,384 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

01935 434526

Email:

sales@hillcroftsupplies.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad things: The order was delivered to the wrong place + I didn't receive any delivery notification! I waited for 3 weeks without knowing that the order was already delivered and when I was suspicious and emailed the customer service, they informed me that it was already delivered and that's when I discovered that it was delivered to the wrong place. Good things: Once I called to inform about the wrong delivery, another order was sent straight away and I received it in 2 days and I was getting daily email updates about the order.”

Helpful Report

Posted 8 months ago

Hi Amr, I'm so sorry that you had an issue with this delivery. We do our absolute best to ensure all orders are delivered correctly and on time, but on occasion our courier makes a mistake which can cause issues. I am glad to see this was rectified quickly once we were aware of it and that you received your replacement order quickly. Hopefully you do not experience a problem again, but please feel free to contact us with any queries you may have. Thank you

Posted 8 months ago

“Usually good, but of late goods are arriving damaged e.g 3 boxes of couch ordered and the rolls were all flattend and boxes all broken an ripped, dressing boxes ripped and damaged as well”

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Posted 10 months ago

Hi Angela, I'm so sorry about the trouble you have been having with your deliveries, this is absolutely not how we want you to receive your goods. I can assure you that these goods did not leave our warehouse in this state and will have unfortunately been damaged in transit. We are following up with our courier about this issue. In the meantime we are resending these goods to you free of charge, you should receive these tomorrow. Hopefully you do not have any further issues with your delivery, if you do please get in touch with us and we will make sure we resolve it for you. Thanks you for your review!

Posted 9 months ago

“Delivery was very different to how it always has been, some items came and others didn't until we enquired where they were, only part of the order was delivered with items still missing. One of the boxes was damaged but as this only contained envelopes and paper so there was no real damage.”

Helpful Report

Posted 1 year ago

Hello Odette, Thank you very much for your feedback – as stated on the product pages, some Stationery items take 48 hours instead of the usual 24 hours to deliver, depending on our in-house stock situation. Regarding the damaged boxes, please accept our apologies, and those on behalf of our courier company, for this! Rest assured we will raise this with them and please do let me know if this reoccurs. Thank you for all your business with us! Kind Regards Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 1 year ago

“Your website search facility is not easy - I often just want to browse different brands of goods and this isnt possible - to compare prices. Also need to put in correct term to find what you want... renewing pharmaceutical licence is a pain so I'm now buying these from our old supplier. Prefer my old supplier I'm afraid!”

Helpful Report

Posted 1 year ago

Hello Alex, Thank you for your review, any feedback is gratefully received. The website search function is something that is very high on our priority list as we are aware of its limitations – as always, the team are available to help you find anything you need – via either phone, email or instant Live Chat. Regarding the license renewal for the Pharmaceutical items, I appreciate it can be frustrating but it’s something imposed on us by the MHRA and we have to comply to be able to legally supply the goods. We’ve kept the process as simple as possible and hopefully we’ll get this resolved for you soon as per my email. Thank you for all your custom! Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 1 year ago

“Since the change of delivery provider the service has not been very good.”

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Posted 2 years ago

“Parcel missing had to chase up twice - issue still not resolved”

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Posted 2 years ago

Hi Caroline Thank you for your review. Sorry to hear that you did not receive part of your recent delivery. I can see that our customer service team resent the missing items which should be with you now, so hopefully this issue is now resolved. Please let us know if you have any further questions. Thank you!

Posted 2 years ago

“Renewing and reviewing a contact. Order came next day. Prices are a bit high.”

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Posted 2 years ago

Hillcroft Surgery Supplies Ltd is rated 4.9 based on 1,384 reviews