Hillcroft Surgery Supplies Ltd Reviews

Name: Hillcroft Surgery Supplies Ltd
Address: 12 Oxford Road, Pen Mill Trading Estate, Yeovil, Somerset
Rating: 4.92

4.9 Rating 1,291 Reviews

99 %

of reviewers recommend Hillcroft Surgery Supplies Ltd

Company Reviews

Metrics

4.9

Based on 1,291 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

01935 434526

Email:

sales@hillcroftsupplies.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class company. Easy web-site ordering but always friendly and helpful to deal with - always aim to please. Excellent communication - always respond to any queries. Excellent stock availability and products. Competitive pricing.”

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Posted 6 months ago

“very reliable company , always helpfull with any queries or advice very good service from ordering to delivery”

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Posted 6 months ago

“As always delivery on time very polite and happy delivery lady nothing is to much trouble for her. I have used the live chat also and managed to sort and queries very quickly.”

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Posted 6 months ago

“Ordering and delivery smooth and quick”

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Posted 6 months ago

“Excellent sales and after service Always willing to offer help Very friendly staff”

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Posted 6 months ago

“Always reliable , quick easy system and never lets me down :)”

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Posted 6 months ago

“Have just started ordering from this friendly company and must say am so far very impressed with quick delivery and helpfulness with any queries would definitely recommend to other surgeries”

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Posted 6 months ago

“Clear easy to use website, helpful communication when products are delayed and very prompt deliveries.”

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Posted 6 months ago

“Excellent service and products, friendly staff, next day delivery”

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Posted 6 months ago

“Great service although could the Denosumab have been packaged differently? Do you not have facilities to send cold chain with the huge amount of packaging we then need to dispose of?”

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Posted 6 months ago

Hi Sarah, Thank you very much for your review, it is much appreciated! Our priority with our cold chain packaging is ensuring that the goods are delivered safely and at the correct temperature. This involves insulated packaging which is, by nature, bulky. We do offer a free collection service of this packaging so that it can be reused. I have sent you an email with a bit more information, please feel free to contact me if you have any further questions. Thanks :)

Posted 6 months ago

“easy to order and quick delivery ideal for general practice”

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Posted 6 months ago

“They promised and they delivered. Excellent service, delivery and prices. Very friendly staff and always there to help Well done”

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Posted 7 months ago

“Very happy with Hillcroft Supplies. Friendly staff always happy to help. Easy to order items via the website and phone and quick delivery. Thank you!”

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Posted 7 months ago

“Although customer services are very helpful and quick to reply, Im finding so many products seem to be out of stock or on back order of late, extremely annoying as we have to left stocks run low to almost gone here due to storing and ensuring products are not going out of date etc”

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Posted 7 months ago

Hi Tracey, Thank you so much for your review, we really value all feedback from our customers! In terms of the products you are seeing on backorder - we have had a look at your account and have emailed you with the three products you have on backorder, either explaining the situation with the delay on them or offering an alternative. Hopefully this information is helpful and can solve your issues. Please feel free to reach out if you have any other questions. Thanks :)

Posted 6 months ago

“Fantastic customer service with staff and especilly "charlotte", who was extremely helpful. Orders arrive in great time, collections are sorted easily and without hassle (apart from odd issue with the couriers delivering to our location) Web site is so user friendly too. Highly recommend Hillcroft supplies”

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Posted 7 months ago

“Website is clean and easy to order from, quick delivery, helpful support staff.”

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Posted 7 months ago

“very good service - prompt an defficient thank you”

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Posted 7 months ago

“The customer service provided by Hillcroft is excellent. The website is easy to use and the team are always available to help source an item if it cannot be found the website. Delivery is always swift. Excellent company”

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Posted 7 months ago

“Can not fault Hillcroft Surgery Supplies Excellent next day delivery of stock”

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Posted 7 months ago

“I am so pleased with Hillcroft . Their customer service is second to none,the customer advisors are thoroughly helpful and knowledgable. If they do not know something, they'll find out the answer immediately. Delivery is generally the next working day. All in all....10/10”

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Posted 7 months ago

Hillcroft Surgery Supplies Ltd is rated 4.9 based on 1,291 reviews