Hillcroft Surgery Supplies Ltd Reviews

Name: Hillcroft Surgery Supplies Ltd
Address: 12 Oxford Road, Pen Mill Trading Estate, Yeovil, Somerset
Rating: 4.91

4.9 Rating 1,314 Reviews

99 %

of reviewers recommend Hillcroft Surgery Supplies Ltd

Company Reviews

Metrics

4.9

Based on 1,314 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

01935 434526

Email:

sales@hillcroftsupplies.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would love to have more availability for certain products such as gloves and Purell at this time, but I can completely understand that stocks are low everywhere. Deliveries are prompt and boxes packed fairly neatly and the times I have called the customer services the staff have been professional, polite and informative. Good service all-round.”

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Posted 4 years ago

Hello Connor, Thank you very much for taking the time to review us!...your feedback is greatly appreciated! Regarding the hand gel; yes, stocks and supply of these are suffering in this crisis and we are doing our best to source alternatives. Hopefully, the options listed in my email will help alleviate the situation for yourselves 😊 I can see we were able to dispatch the gloves that you ordered – they were delivered the day after your order…and we do still have stock of that item at present if you wished to order more. Thank you again for your custom 😊 Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 4 years ago

“Unfortunately we have not received our delivery as the items were not in stock, understandable, however I found this out by chasing them. It would have been good service to send an email to notify me of this.”

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Posted 4 years ago

Hello Alice, Thank you for your feedback. I understand and apologise for your frustration with stock situations at this testing time. Unfortunately, in this crisis, we are constantly fighting to find stock to meet spiralling demands… Regarding notification of out of stock items, our website does state when items are out of stock, and I can see that is the method used for your order. Likewise, for other ordering methods such as by phone, we do our best to advise when items will be to follow. Finally, I hope the alternative options as offered in my email were helpful and serve to ease the pressure on yourselves 😊 Thank you again for your order and I hope we can help the Surgery ongoing! Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 4 years ago

“Super human effort is very tough times. Thank you all.”

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Posted 4 years ago

“Very pleased with the service we are receiving from Hillcroft. At a time when stocks are low due to Covid-19 we have still managed to source the majority of items we have needed where others suppliers have not. Louise - The Parks Medical Practice”

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Posted 4 years ago

“always helpful and friendly on the telephone , able to help. only issue which stopped being an excellent today , was recent purchase of heathcheck machine and poor follow up with problems after , but In general well done hillcroft”

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Posted 4 years ago

Hello Tracie, Thank you for your review and your comments! I have looked into your comment regarding the Health Check monitor and it seems that the delay is as a result of our supplier – due to the current crisis the manufacturer have advised that there will be delays with issue resolving. I appreciate your frustration with this but unfortunately the warranty and the qualifications for repair are with the manufacturer so our hands are tied and obviously their movements at the moment are hampered by the Covid-19 restrictions. Other than this, I’m glad you found your purchasing experience with us satisfactory 😊 I look forward to doing business with you in the future! Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 4 years ago

“Fantastic service every time!”

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Posted 4 years ago

“Hillcroft have always been very helpful regarding our supplies, also very impressed with prompt delivery service too. Many Thanks.”

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Posted 4 years ago

“very helpful and always in hand to support next day delivery is very convenient”

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Posted 4 years ago

“Excellent service. Pricing is very competitive.”

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Posted 4 years ago

“Always very helpful and quick delivery”

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Posted 4 years ago

“I have always been extremely satisfied with the service from Hillcroft Surgery supplies. Their on line assistant is invaluable.”

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Posted 4 years ago

“We use Hillcroft Surgery Supplies for most everything we need and it is one of the best companies to deal with. The staff are always very helpful, polite, friendly and knowledgeable. Nothing is too much trouble and they would be the first company we would recommend.”

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Posted 4 years ago

“Prompt and easy service. Staff always helpful and friendly”

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Posted 4 years ago

“I use a lot of different web sites to order items for our surgery. your site is the most user friendly by far.”

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Posted 4 years ago

“All staff are very helpful and always there if I need to speak to someone. Delivery always comes the next day and very happy with the service”

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Posted 4 years ago

“Ordering process is very easy to use even if you dont have the order number to hand. Always next day delivery”

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Posted 4 years ago

“Always on time. Fast efficient service. Helpful staff. Easy to use website.”

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Posted 4 years ago

“Good Value for money. Very competitive prices, Easy to order online and they invoice you. Quick and efficient delivery usually the next day.”

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Posted 4 years ago

“very happy with personal service I receive goods arrive in a timely manner love getting choc and giving it to different staff members : nice touch”

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Posted 4 years ago

“Always very good, friendly and prompt service both over the phone and their deliveries. The few minor problems have been sorted out quickly and with no fuss.”

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Posted 4 years ago

Hillcroft Surgery Supplies Ltd is rated 4.9 based on 1,314 reviews