Hillcroft Surgery Supplies Ltd Reviews

Name: Hillcroft Surgery Supplies Ltd
Address: 12 Oxford Road, Pen Mill Trading Estate, Yeovil, Somerset
Rating: 4.91

4.9 Rating 1,292 Reviews

99 %

of reviewers recommend Hillcroft Surgery Supplies Ltd

Company Reviews

Metrics

4.9

Based on 1,292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

01935 434526

Email:

sales@hillcroftsupplies.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely Fantastic Suppliers! Very quick Service! Live chat and email, very quick response for all queries and very helpful!”

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Posted 4 years ago

“very happy with service prompt quick delivery. Love the chocolates too!!”

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Posted 4 years ago

“always efficient and polite if I speak with anyone, good service”

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Posted 4 years ago

“I find the Hillcroft online ordering service easy to access and to find what I am looking for. Once ordered the delivery is very quick and always exactly what you ordered. We order pharmaceuticals from Hillcroft and are very pleased with the range, price and speed of delivery. It you have a problem the team on the phone are always helpful and friendly.”

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Posted 4 years ago

“Competitive pricing, helpful knowledgeable staff and prompt consistent next day delivery are the main reasons why we made Hillcroft our default supplier of practice clinical and facilities needs”

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Posted 4 years ago

“Friendly advisors who go the extra mile to help. Speedy delivery. Disappointed today though with short expiry date on some drugs received.”

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Posted 4 years ago

Hello Dianne, Thank you very much for taking the time to place a review of our company! I’m very glad that you have found our service to be of merit – I will ensure that your positive feedback is passed on to our hard-working Customer Advisors! 😊 Regarding the expiry date of the Pharmaceuticals – apologies for this. Unfortunately, we are in the hands of the manufacturer when it comes to expiry dates and, while we do our best to secure the longest shelf life possible, sometimes we are forced to take what is provided to meet demand. In this instance, I’m glad we were able to satisfactorily mitigate the problem for you. Thank you for your orders! 😊 Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 4 years ago

“Our surgery has been ordering from Hillcroft for several years. We have always been pleased with the service we have received. Friendly staff, reliable deliveries, competitive prices. Thank you!”

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Posted 4 years ago

“Excellent Service, always deal quickly & efficiently with any queries.”

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Posted 4 years ago

“Always helpful and diligent in their work ethics. Easy to online chat with staff and always pleasant to talk to on the phone.”

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Posted 4 years ago

“Very helpful, prompt delivery and competitive prices. Helpful staff.”

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Posted 4 years ago

“Deliveries are always swift and when I call the sales team they go above and beyond to help resolve any query”

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Posted 4 years ago

“Supply is good and good communication. I would like, however, the website to be easier, i.e. that you can make changes to your searches, like for price for example (lowest price first). Search 'couch' gives loads of options, but if you could select lowest price first, couch rolls would appear first and will give me the cheapest ones!”

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Posted 4 years ago

Hello Marieke, Thank you for taking the time to post this review – your evaluation is very much appreciated 😊 I was particularly interested in your comments regarding the website as we always strive to make our website as easy to use as possible so it is great to know how we can improve it! I know we are particularly focusing on the search function, so hopefully this is something we will have sorted for you in the future! In the meantime, if you do have any queries or any products that you are struggling to find, please feel free to call or email us, or use the Live Chat function online. Thank you for your ongoing custom! Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 4 years ago

“It is really easy to use the site for ordering. The orders always come through very quickly and in my experience all the items ordered arrive. The boxes are well packed to avoid any damage to items. Thank you”

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Posted 4 years ago

“Great service, prompt arrival of items and quick response to queries.”

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Posted 4 years ago

“Very speedy and efficient service. Thank you.”

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Posted 4 years ago

“Everyone at Hillcroft is very helpful. There is always someone there to answer a question. Whenever I needed help finding an item they have taken my enquiry and returned with an answer promptly.”

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Posted 4 years ago

“Brilliant service: Next day delivery, staff always happy to source products that aren't in the catalogue, competitive prices. We would recommend.”

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Posted 4 years ago

“Use Hillcroft as exclusive supplier for our medical disposables. Couldn't fault the experience from ordering, through delivery, to invoicing. Customer service second to none.”

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Posted 4 years ago

“Good service and helpful staff - Apart from the Driver who when asked if a Box/Parcel is heavy will not bring it around into the main office for us always says he is busy and has to go and refuses”

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Posted 4 years ago

Hello Manjit, Thank you very much for your review! It’s great to hear that our staff and service meet your requirements! I’m sorry to hear that the driver from the Courier Company that we use was not very helpful! I will ensure that this is passed on to our representative from the Courier Company so they can take it up with their employee. In the meantime, please accept our apologies on their behalf. Thank you for your business 😊 Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 4 years ago

“Amazing service, quick, efficient and brilliant range of products. Staff are extremely helpful and knowledgeable.”

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Posted 4 years ago

Hillcroft Surgery Supplies Ltd is rated 4.9 based on 1,292 reviews