Hillcroft Surgery Supplies Ltd Reviews

Name: Hillcroft Surgery Supplies Ltd
Address: 12 Oxford Road, Pen Mill Trading Estate, Yeovil, Somerset
Rating: 4.91

4.9 Rating 1,292 Reviews

99 %

of reviewers recommend Hillcroft Surgery Supplies Ltd

Company Reviews

Metrics

4.9

Based on 1,292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

01935 434526

Email:

sales@hillcroftsupplies.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always helpful & willing to resolve questions and queries. Fab website which is easy to use and prompt delivery of items ordered.”

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Posted 1 year ago

“Excellent service and delivery Staff extremely helpful when ring for any help or info Love Hillcroft”

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Posted 1 year ago

“Items were all in stock, arrived on time and are good quality.”

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Posted 1 year ago

“We have used Hillcroft for quite a few years now. I have always found them efficient, Very helpful when needing to contact and enquire by telephone. I would recommend to other primary care settings.”

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Posted 1 year ago

“Ordering through the portal is now much better than before, easy to navigate and prompt delivery”

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Posted 1 year ago

“Hillcroft are always so helpful - I love that online I am able to speak to a representative for any item I am not able to find. The staff are always so polite and helpful and the order is always despatched swiftly. Thank you”

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Posted 1 year ago

“Really helpful, quick delivery”

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Posted 1 year ago

“I make an order usually weekly and I can't fault these guys. I get my order within 48 hours. Everything I order is always there and what makes it even better is there is always a chocolate bar within my order which I demolish whilst putting away my stock! I have found the customer service pleasant and helpful and nothing is ever too much. The only thing which is slightly disappointing (which isn't Hillcroft themselves) is the delivery men. They tend to just dump the boxes by the reception and shout for a name of a receptionist which on occasion they have got the name wrong and when I have rung to chase it up they have given the name of someone who doesn't work here. Apart from that, their fab!”

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Posted 1 year ago

“Quick delivery time, lots of stock and always helpful if any problems arise.”

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Posted 1 year ago

“Highly recommend Hillcroft as a supplier, reliable, competitive and extremely helpful. If an item is not available on the website they will go out of their way to try to source that item or a suitable alternative. A pleasure to deal with !!”

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Posted 1 year ago

“Order was received in good condition and on time.”

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Posted 1 year ago

“I have no problems ordering with Hillcroft. Easy to use website and next day delivery on most items. I also like, if something is out of stock or there is a problem with supply they will keep me updated. Competitive pricing too!”

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Posted 1 year ago

“I always find you so helpful and usually prompt in my replies. I would just ask if I could have a follow up re orders still waiting to be sent to us. I do realise ordering stock for yourselves is very strained with some items but a monthly email just to say sorry your items are still on our backorder. It just keeps me informed and for me to pass onto my staff.”

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Posted 1 year ago

Dear Diane, Thank you so much for your review of Hillcroft! It’s great that you find our team helpful and we very much appreciate all your orders. As per my email to yourself, our reporting solution which I’ve set up for you ongoing should tick the box regarding the occasional inevitable backorder. Any further questions please do get in touch 😊 Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 1 year ago

“The website is easy to navigate and find what I am looking for. Deliveries arrive promptly and are correct. If something is out of stock I get an email to let me know.”

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Posted 1 year ago

“Since the change of delivery provider the service has not been very good.”

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Posted 1 year ago

“We regularly order from Hillcroft and always find the service, efficient and helpful. There very good when things go "wrong" to resolves matters quickly.”

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Posted 1 year ago

“Once we had filled out the form for restricted products and registered the delivery was very quick. Now that we are registered I think everything will be delivered very quickly.”

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Posted 1 year ago

“Brilliant company to order from. Next day delivery. They can source most items that aren't in their catalogue. Very helpful telephone and messaging staff.”

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Posted 1 year ago

“Very happy with service, goods requested are normally in stock and delivered next day.”

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Posted 1 year ago

“The Hillcroft website is easy to use and the "Chat" function is very useful. Always someone pleasant and helpful on the other end!”

Helpful Report

Posted 1 year ago

Hillcroft Surgery Supplies Ltd is rated 4.9 based on 1,292 reviews