Hillcroft Surgery Supplies Ltd Reviews

Name: Hillcroft Surgery Supplies Ltd
Address: 12 Oxford Road, Pen Mill Trading Estate, Yeovil, Somerset
Rating: 4.91

4.9 Rating 1,292 Reviews

99 %

of reviewers recommend Hillcroft Surgery Supplies Ltd

Company Reviews

Metrics

4.9

Based on 1,292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

01935 434526

Email:

sales@hillcroftsupplies.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick, efficent and good service, always helpful and prompt with deliveries. thankyou for the service.”

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Posted 2 weeks ago

“the company relies on online orders but lacks customer support Very disappointed with the one time I decided to speak personally to the company to have access to pharmaceutical ordering but they failed to action it and kept emailing claiming the code was posted to us but nothing has been posted over 4 weeks we are looking now for another supplier whom we can order our clinical and pharmaceutical supplies same time”

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Posted 2 weeks ago

Good afternoon, Ms Kazzaz, Thank you for taking time to leave a review, it is useful to hear your feedback. We have the option of ordering either online, via email, or over the phone to cater to the preferred methods of each of our customers, our customer service team is more than happy to receive orders via phone call. I have investigated the points raised within the review and found the following: 10th October 2024 – Our customer service team received a phone call requesting authorisation to purchase pharmaceutical products from us. Our customer service advisor then spoke with our Regulatory Affairs Manager to have the form sent to you. 11th October 2024 – Our Regulatory Affairs Manager sent the form to you; this was then signed and returned to us on the same day. The pin card was dispatched once the form had been returned. 17th October 2024 – We received an email from you explaining that you had not received the pin card, and our Regulatory Affairs Manager advised that if after a couple of days, it still had not arrived, to send us an email and we will dispatch another card to you. We did not receive any further emails requesting for an additional card to be sent out. I apologise that you feel that we did not action the wish for you to order pharmaceuticals from us, but when speaking with our customer service team about pharmaceutical authorisation, they would have advised that once you had sent the signed form back, while waiting for your PIN card to arrive, you could order pharmaceutical products from us via email – as long as it was sent from your NHS email address. Hillcroft strives to provide impeccable service to each of our customers, and we use all feedback to reflect and adapt. If you have any issues in future, please feel free to reach out to us so that we can resolve any issues that you feel you are experiencing. Livia Robinson-Miller | Client Relations Coordinator

Posted 1 week ago

“quick pick and previous orders make online ording quicker. Fast and efficient delivery. Query's and problems dealt with politely and quickly.”

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Posted 2 weeks ago

“Always really helpful on the phone for any queries on items I can't find or in relation to previous ordered items. Swift price match when requested and usually next day delivery even when ordered late in the day. Will offer great prices on regularly ordered items and bulk orders. Love the little choc bar in the delivery too”

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Posted 2 weeks ago

“Excellent, quick service”

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Posted 2 weeks ago

“great reliable suppliers - fast delivery Highly recommend”

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Posted 2 weeks ago

“Service is lovely, so quick. When ever I can't find what I'm looking for, the team on the phone are brillant. Well done all the team.”

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Posted 2 weeks ago

“Always very helpfull , ordering system is very good very quick delivery”

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Posted 2 weeks ago

“Prompt delivery, friendly and efficient staff, user friendly website.”

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Posted 2 weeks ago

“Ordering is easy and quick and delivery the next day ideal really pleased with service”

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Posted 1 month ago

“Great service , never disappoints. Keep up good work !”

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Posted 1 month ago

“Items arrive promptly and well packed. Quality products for reasonable prices”

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Posted 1 month ago

“Good, fast, friendly service with competitive prices!”

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Posted 1 month ago

“Great service from a local business. Always at the end of the phone if you need any help.”

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Posted 1 month ago

“very fast and helpful when ordering stock using the chat line is helpful and confimation of the order come through very quickly . Sometime the deliveries are not at a convienent time”

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Posted 1 month ago

“Deliveries are always fast. Staff are always very helpful and friendly, and respond very quickly. Well pleased with the service provided.”

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Posted 1 month ago

“always has what i need, or will find a replacement. deliveries always on time”

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Posted 1 month ago

“Prompt efficient delivery”

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Posted 1 month ago

“Brilliant service. Never had a problem ordering from them. Very quick and efficient in getting my order to me. Would highly recommend.”

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Posted 1 month ago

“Super quick delivery If I ever need to ring for anything- always efficient Very good company to work with”

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Posted 1 month ago

Hillcroft Surgery Supplies Ltd is rated 4.9 based on 1,292 reviews