Hillcroft Surgery Supplies Ltd Reviews

Name: Hillcroft Surgery Supplies Ltd
Address: 12 Oxford Road, Pen Mill Trading Estate, Yeovil, Somerset
Rating: 4.92

4.9 Rating 1,309 Reviews

99 %

of reviewers recommend Hillcroft Surgery Supplies Ltd

Company Reviews

Metrics

4.9

Based on 1,309 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

01935 434526

Email:

sales@hillcroftsupplies.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, good value for money and very fast delivery.”

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Posted 1 month ago

“I have dealt with Hillcroft for a while now and always found them extremely efficient - ordering online is very easy and the live chat is great with agents readily available and very helpful.”

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Posted 1 month ago

“Thank you Hillcroft for prompt delivery. Prices were competitive and good value.”

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Posted 1 month ago

“Quick delivery and staff always extremely helpful for queries and enquiries.”

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Posted 1 month ago

“good service.”

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Posted 1 month ago

“Reliable & Quick service. Competitive pricing.”

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Posted 1 month ago

“Easy to Order, Very good stock availability, quick delivery. Price comparison to other companies is competitive and they are always happy to negotiate if ordering large numbers. Nothing is too much trouble with this supplier. All Staff have a very good telephone manner when you ring them.”

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Posted 1 month ago

“Efficient and fast delivery”

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Posted 1 month ago

“I have used Hillcroft now for many years, not just in my current place of work because I have found their service to be outstanding. Deliveries are prompt, customer service is great, staff so friendly and helpful. I would recommend them.”

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Posted 1 month ago

“As a GP surgery, we use Hillcroft for most of our supplies. The level of customer service is excellent whenever I have called for assistance. Deliveries are prompt, next day which is ideal, nothing is ever missed out, competitive prices, good value for money and always our first choice.”

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Posted 1 month ago

“Easy to find products on the website and super fast delivery :)”

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Posted 1 month ago

“Hillcroft is great. Quick delivery. Friendly helpful team.”

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Posted 1 month ago

“always quick to deliver first class service”

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Posted 1 month ago

“great customer service fast delivery good quality products no grumbles here Well done hillcroft!”

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Posted 1 month ago

“Very happy with the products we recieve, good quality, and always next day delivery. And I get a chocolate bar every time!!!”

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Posted 1 month ago

“Excellent service, easy order and quick delivery. Also when you call if you have a problem all issues are quickly resolved.”

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Posted 1 month ago

“Great customer service, best prices and so easy to use, customer satisfaction seems a top priority 😁”

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Posted 1 month ago

“quick, efficent and good service, always helpful and prompt with deliveries. thankyou for the service.”

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Posted 1 month ago

“the company relies on online orders but lacks customer support Very disappointed with the one time I decided to speak personally to the company to have access to pharmaceutical ordering but they failed to action it and kept emailing claiming the code was posted to us but nothing has been posted over 4 weeks we are looking now for another supplier whom we can order our clinical and pharmaceutical supplies same time”

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Posted 1 month ago

Good afternoon, Ms Kazzaz, Thank you for taking time to leave a review, it is useful to hear your feedback. We have the option of ordering either online, via email, or over the phone to cater to the preferred methods of each of our customers, our customer service team is more than happy to receive orders via phone call. I have investigated the points raised within the review and found the following: 10th October 2024 – Our customer service team received a phone call requesting authorisation to purchase pharmaceutical products from us. Our customer service advisor then spoke with our Regulatory Affairs Manager to have the form sent to you. 11th October 2024 – Our Regulatory Affairs Manager sent the form to you; this was then signed and returned to us on the same day. The pin card was dispatched once the form had been returned. 17th October 2024 – We received an email from you explaining that you had not received the pin card, and our Regulatory Affairs Manager advised that if after a couple of days, it still had not arrived, to send us an email and we will dispatch another card to you. We did not receive any further emails requesting for an additional card to be sent out. I apologise that you feel that we did not action the wish for you to order pharmaceuticals from us, but when speaking with our customer service team about pharmaceutical authorisation, they would have advised that once you had sent the signed form back, while waiting for your PIN card to arrive, you could order pharmaceutical products from us via email – as long as it was sent from your NHS email address. Hillcroft strives to provide impeccable service to each of our customers, and we use all feedback to reflect and adapt. If you have any issues in future, please feel free to reach out to us so that we can resolve any issues that you feel you are experiencing. Livia Robinson-Miller | Client Relations Coordinator

Posted 1 month ago

“quick pick and previous orders make online ording quicker. Fast and efficient delivery. Query's and problems dealt with politely and quickly.”

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Posted 1 month ago

Hillcroft Surgery Supplies Ltd is rated 4.9 based on 1,309 reviews