Hillcroft Surgery Supplies Ltd Reviews

Name: Hillcroft Surgery Supplies Ltd
Address: 12 Oxford Road, Pen Mill Trading Estate, Yeovil, Somerset
Rating: 4.91

4.9 Rating 1,292 Reviews

99 %

of reviewers recommend Hillcroft Surgery Supplies Ltd

Company Reviews

Metrics

4.9

Based on 1,292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

01935 434526

Email:

sales@hillcroftsupplies.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Surgery contacted directly by Sales consultant Ryan who quickly set up an account. Good communication and was able to tell us what PPE supplies were available to order at this critical time. Great service and will definitely use again.”

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Posted 4 years ago

“Extremely quick delivery, in these times i was expecting to wait at least 3/4 days but my order came the next day. 5 star. brilliant”

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Posted 4 years ago

“Excellent service and fast delivery. Highly recommend.”

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Posted 4 years ago

“Service is always good, easy to order over the phone and the staff are very helpful. During this difficult times Hillcroft has been as efficient as possible and have been able to keep us stocked with PPE as best they can, many thanks for your hard work.”

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Posted 4 years ago

“Every member of staff I have dealt with at Hillcroft has been absolutely fabulous! A very dedicated, courteous and professional team. Always happy to help with any enquiry and always offering a solution. 5 stars is not nearly enough in my opinion. Keep up the grand work we rely on your outstanding service to keep safe. Thank you”

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Posted 4 years ago

“Very helpful, friendly staff, who all know their product range and can decipher my explanation of my requirements. Prompt delivery, even in these difficult times we have been told straight away when we might expect a delivery if its not in stock.”

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Posted 4 years ago

“Always happy with the service from Hillcroft. Very accomodating in times of crisis. Thank you”

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Posted 4 years ago

“I like to use Hillcroft because , ordering is easy and swift whether it be on line or telephone . Deliveries are always very prompt. You have always been very helpful to me when I’ve called . Prices are competitive. I also like the online chat facility. Well done .”

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Posted 4 years ago

“They have always been really helpful even before the Coronavirus hit our country. But even though the stock isn’t always available they always trying to find alternatives or letting me know when it will be coming in. Brilliant service”

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Posted 4 years ago

“Excellent service - ordered on Thursday delivery on Tuesday and a 4 day weekend in between - I cannot fault the service I have received - thank you very much for helping us when we were desperate!”

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Posted 4 years ago

“Really pleased with the way ordering and delivery is easy and fast. When you phone to query an items staff very friendly.”

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Posted 4 years ago

“answered phone quick ,polite and easy to talk to”

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Posted 4 years ago

“I love using Hillcroft... there supplies are always here within a couple of days... and more often that not the following day... Live chat is brilliant and everyone is always helpful, polite, friendly and nothing is too much trouble. So its a thumbs up from Karen West One Surgery.”

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Posted 4 years ago

“I would just like to say what a brilliant service Hillcroft are continuing to provide for us during the current pandemic. Orders are still being delivered promptly and the online chat service is very helpful when querying the availability of items. Thank you all, and thank you especially for the hidden chocolates!  Take care, stay safe Sally”

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Posted 4 years ago

“Excellent company! always get the majority of goods within 24 hours and the staff are extremely helpful. I would highly recommend.”

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Posted 4 years ago

“Easy ordering process, fast delivery of in stock items.”

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Posted 4 years ago

“Very happy with the service we are getting from you. Customer service are excellent, very polite and professional and always a pleasure to call them.”

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Posted 4 years ago

“Staff always very helpful when contacted”

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Posted 4 years ago

“Would love to have more availability for certain products such as gloves and Purell at this time, but I can completely understand that stocks are low everywhere. Deliveries are prompt and boxes packed fairly neatly and the times I have called the customer services the staff have been professional, polite and informative. Good service all-round.”

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Posted 4 years ago

Hello Connor, Thank you very much for taking the time to review us!...your feedback is greatly appreciated! Regarding the hand gel; yes, stocks and supply of these are suffering in this crisis and we are doing our best to source alternatives. Hopefully, the options listed in my email will help alleviate the situation for yourselves 😊 I can see we were able to dispatch the gloves that you ordered – they were delivered the day after your order…and we do still have stock of that item at present if you wished to order more. Thank you again for your custom 😊 Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 4 years ago

“Unfortunately we have not received our delivery as the items were not in stock, understandable, however I found this out by chasing them. It would have been good service to send an email to notify me of this.”

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Posted 4 years ago

Hello Alice, Thank you for your feedback. I understand and apologise for your frustration with stock situations at this testing time. Unfortunately, in this crisis, we are constantly fighting to find stock to meet spiralling demands… Regarding notification of out of stock items, our website does state when items are out of stock, and I can see that is the method used for your order. Likewise, for other ordering methods such as by phone, we do our best to advise when items will be to follow. Finally, I hope the alternative options as offered in my email were helpful and serve to ease the pressure on yourselves 😊 Thank you again for your order and I hope we can help the Surgery ongoing! Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 4 years ago

Hillcroft Surgery Supplies Ltd is rated 4.9 based on 1,292 reviews