Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.82

3.8 Rating 1,531 Reviews

71 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,531 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

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Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful & understanding.”

Helpful Report

Posted 4 months ago

Hi Joan, Thank you for your kind words! We're delighted to hear that you found our team helpful and understanding. If there's anything more we can do to enhance your experience, please don't hesitate to reach out. Take care, Becky

Posted 4 months ago

“Ours is not a straightforward conservatory. Initially we planned partial shading of the roof area and required blinds for three equal sized oblong panels of maximum length, which precluded using remote operation and relied on using a long pole for opening/closing. The fitting of these blinds went well and looked good. So we extended the roof shading project and ordered a number of pairs of trapezoidal shaped roof blinds, many of different dimensions. That was much less satisfactory: repeated visits for measurements, blinds not manufactured to measurements, blinds that were not delivered when or where scheduled. The fitter did his best, but it was a long and frustrating job over 2-3 months. The company responded promptly to our complaints, and said they would look at a token of compensation but we never heard any more from them. In fairness, we’d say that if you have a straightforward installation of rectangular blinds, within the capability parameters of the blinds, you’ll probably be satisfied, especially if they are vertical window blinds and not roof blinds. The longer roof blinds are very difficult for me to open and close using the rod, but easier for my husband. (I hope he outlives me.) But on a number of occasions the blinds do not go back into their pleats as you close them. The fitter came and adjusted them, which has improved the situation somewhat but we still have to intervene manually quite often to poke them back into their contracted form (not easy when you are working at the height we are). This week, 3 weeks after completion, the ‘jaw’ on one of the poles broke, and we are awaiting a replacement. So though we appreciate that our conservatory represented an installation at the outer extremes of size and difficulty, we can’t wholeheartedly recommend Hilary’s Blinds.”

Helpful Report

Posted 5 months ago

Hi Sandra, Thank you for taking the time to share your detailed feedback. We're glad to hear that the initial fitting went well and that you liked the appearance of the blinds. However, we're truly sorry to learn about the challenges you faced with the trapezoidal roof blinds and the delivery issues. Your experience is not the standard we aim for, and we appreciate you bringing these matters to our attention. It's great to know that the fitter was able to assist with adjustments, but we understand how frustrating it can be when the blinds don't operate as expected. We also sincerely apologize for the lack of follow-up regarding the compensation and the pole issue you experienced. Your insights are invaluable to us, and we will work to improve our processes moving forward. If there's anything else we can do to assist you, please don’t hesitate to reach out. Best wishes, Becky

Posted 5 months ago

“Service is very good. Happy with most curtains and blinds. But have problem with long french window curtains. Hard to close and open. The runner which is in 2 parts comes apart so curtain get stuck in the gap and often comes off runner. Did mention it but told you should have had something put there. But no mention of fixing it.”

Helpful Report

Posted 6 months ago

Hi Marion, Thank you for taking the time to leave a review. We're glad to hear that you found our service to be very good and that you are happy with most of your curtains and blinds. We understand your concerns regarding the French window curtains and the difficulties you're facing with the runner - We encourage you to reach out to our customer service team for assistance on 0800 9166500 (Mon-Fri 9am/5pm). They will be able to help address this issue and work towards finding a solution for you. Thanks again for your feedback. Best Wishes, Yasmin

Posted 6 months ago

“Had roller blinds fitted in the conservatory and the living room excellent service from John for measuring them and Jim for fitting excellent service Edinburgh branch would highly recommend”

Helpful Report

Posted 1 year ago

Good morning Iain, This is just what we love to see, thank you. We are currently running a competition where you could be in with a chance of winning back the cost of your order? All you have to do is upload some images of your new blinds using the link below.. https://www.hillarys.co.uk/static/myhillaryshome-competition Good luck! Becks

Posted 1 year ago

“Blinds were good except the large one in the lounge, only pulled one way not very easy, had it changed for a split one which works perfect, had to wait a long time for longer wands as mum could not reach up with the short one's, overall Brain the fitter/sales rep wasA1 and polite, service and lead time was good, would use again, pricing seemed ok.”

Helpful Report

Posted 1 year ago

Hi, We appreciate your honest feedback, thank you for sharing your experience with us! Whilst its disappointing you experienced issues with the lounge blind, it's fantastic to hear of the help and resolution provided by our team, aswell as the impressive workmanship carried out by Brian! Yasmin

Posted 1 year ago

“The gentleman who measured up for our blinds was miserable and not very friendly. However the gentleman who fitted our blinds was lovely, very efficient, polite and approachable. The blinds are really nice, expensive but should last a long time.”

Helpful Report

Posted 2 years ago

“The blinds which were fitted we are extremely happy with, unfortunately that does not follow with the communication between the agent who first came to visit and us. We opted for roller blinds in the kitchen, picked the fabric and colour, but changed our mind prior to installation, and asked that the representative pay another visit. This has still not happened. We have had venetian blinds fitted in Lounge and bedrooms which look great, but still waiting for rep to contact ref kitchen and dining room roller blinds............”

Helpful Report

Posted 2 years ago

“Poor quality”

Helpful Report

Posted 2 years ago

“No problems with ordering or fitting (done in 15 mins) but price for what they are is extremely steep for kitchen and lounge blind and thats after a 15% previous customer reduction. Sorry Hillarys but I need to look for a better price some where else next time.”

Helpful Report

Posted 2 years ago

“Was happy with the sales person who came. The blind was a bit over priced for a small blind . If iI was fit enough would been able to get £120 cheaper in my local Dunelm. Would have taken a few minutes to install. Still my problem but I will not be using Hillarys again. Very overpriced and not true to the advert on the website.”

Helpful Report

Posted 2 years ago

“Daniel was very helpful & curtains looked nice when up. but only issue is that the curtains were a different length on one side. Now awaiting a replacement set!”

Helpful Report

Posted 2 years ago

“Lovely blinds but the pulls I ordered and paid for weren’t included.”

Helpful Report

Posted 2 years ago

“The man who came out to see me was very good 🙂 the fitter however was not very reliable and he missed the appointment the first time so I had to juggle my day and chase him up he said his computer had gone down so maybe he needs a more uptondate one I'm not sure .He came to fit them and forgot to leave some hooks on one side to tie the strings too ,but did them in the other side . and also instead of one pelmet as I wanted it was divided into three so looks a bit hit and miss and the middle one sticks out a bit , I was not happy either having all the rubbish left behind and having to clean up after and take all the boxes and paper to the tip .”

Helpful Report

Posted 2 years ago

“Ok but the chain is not long enough !”

Helpful Report

Posted 2 years ago

“As I had already chosen my fabric it was very quick and easy to order the product I wanted. Unfortunately when it came to fitting it wasn't as easy, I wanted the blind flush with the wall but it was fitted upto the window, this was changed quickly but I wasn't planning on repairing or repainting the whole wall and now I need to remove the raw plugs from the plaster and fill it in then paint.”

Helpful Report

Posted 2 years ago

“Good service from placing order to fitting. Pleased with blind, please can the continuing marrketing now stop.”

Helpful Report

Posted 2 years ago

“Have not completed fitting.promised to come back with ends for blinds no call or anything will never use you again I’m a pensioner and this is so unprofessional”

Helpful Report

Posted 2 years ago

“I’ve used Hilary’s for 12 yrs. Recently bought high end (£1.5k) curtains which are great. It’s the hanging that was disastrous. 4 return visits, and they’re still coming off rail. Just had call from random sales team. When I said I was unlikely to use them again, she said, OK and was ready to hang up. I asked if she wanted to know why. She replied “not really. If you want to complain, do so to customer services” - and hung up.”

Helpful Report

Posted 2 years ago

“A bit of a mixed bag for us really. We ordered a number of blinds for our new property and shutters for our kitchen. Still waiting for the shutters so this review is only in relation to the blinds. Really happy with our Roman and Venetian blind. Good quality, good fit and great colour. They were with us quickly and installation was great. Really pleased. We also ordered a perfect fit blind. When ordering I made it clear I was looking for something “black out” as it was for my toddler’s room. The material is black out but the blind itself lets more light in that the £5 temporaries that we had when we moved in! I could have spent far less money and ordered online for a similar product that did the job. We thought that having an advisor to the house to quote and measure would guarantee us with the right products but sadly this hasn’t been the case. I’m disappointed I will now need to buy curtains or a whole new blind to fill the brief I initially had, My Son won’t sleep with the blind as it is. Feel a little as though I’ve wasted my money with this blind specifically and it’s a lot of money to waste.”

Helpful Report

Posted 2 years ago

“We are very happy with the visual look of our blinds, but very disappointed with the actual operation of them, we paid over a £1000 for your product, expecting state of the art fittings, the blind installation framework is secured using 6 brackets, the blind then slides up or down the inside of the frame, talk about clunk click, the blind catches every bracket,. In this day and age a very poor bracket securing design, 4 blinds 24 clunk clicks. Not happy.”

Hillarys 3 star review on 13th June 2022

Helpful Report

Posted 2 years ago

Hillarys is rated 3.8 based on 1,531 reviews