Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.80

3.8 Rating 1,492 Reviews

70 %

of reviewers recommend Hillarys

Company Reviews

Metrics

Info

3.8

Based on 1,492 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

Write Your review

Tell us how Hillarys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some shutters last January, went with them because they had fitted some before for us. They said it would be August… a longtime but agreed. Days before fitting told that the shutters wouldn’t be in the country till September. So earliest fitting would be October!!! Still not given a date so contacted them to complain, twice, no response. They are either busy or as I suspect having numerous complaints. Don’t order from them. Wish I had gone with a local reliable firm.”

Helpful Report

Posted 3 years ago

“A sales rep visited and presented the product on July 5. We received a quote on July 7, and set an appointment for a surveyor to visit on August 4, for taking dimensions and ensuring fit. At that survey, we mutually agreed that Hillary's did not offer a product suitable for our application. The surveyor said he would initiate a refund of our deposit (1,525 GBP). That was on August 4th. Today, September 7, I have yet to see the refund on my credit card! On August 6th, I received an email stating it would take up to 10 WORKING DAYS to see the refund. Why so long? It only took 1 day for the charge to appear. Surely the company isn't so inefficient that it takes 2 weeks to process this. Or maybe they have an intended "float" in their financial management plan? Anyway, the two weeks pass, then another week, then 4 weeks, with no refund posting. I sent an email on September 4, asking for an update. I received an email on September 6, advising that they had a "system error" but they are re-issuing the credit, AND THAT IT WILL TAKE ANOTHER 5-7 WORKING DAYS! I replied with a very terse complaint that this is ridiculous, and that they should immediately process this and possibly make amends for my troubles. Crickets. No reply. No courtesy call. Have they decided they do not want me as a customer since I cancelled an order? Do they think I wouldn't tell anyone about my experience? So, I called their "Customer Service" department today, September 7. Total frustration. The agent refused to let me speak to a supervisor or manager and, incredibly, said I needed to go back to their website and submit a "formal complaint", as if my calls and emails were not enough for anyone there to see that I AM COMPLAINING! Absolutely the WORST CUSTOMER SERVICE possible. Someone needs to send the organization back to customer service 101. They need remedial education. The CEO should ask the Financial Manager why he is holding customers' money like this. Buy something at John Lewis. Take it back. Get a refund posted to your credit card THE SAME DAY, one day later at worst. This isn't rocket science. It's thievery.”

Helpful Report

Posted 3 years ago

“Awful service.. after 3 no-shows without any notification, I finally got my shutters installed - which was measured wrongly and fitted very badly - this all happened back in Mar 20 and since then I have been chasing customer service and with all the false promises that somebody will come and do the fitting properly - issue still remains unresolved - worst ever service - don't recommend!”

Helpful Report

Posted 3 years ago

“It was unfortunate that Hilarys had supply issues and we had to wait from April until August for our awning to be fitted. However my complaint is about the aftercare service. After a few uses of the awning the mechanism stopped working. I have tried to fix using Utube with no success, so I contacted Hilarys customer service. After several calls to them I have had no contact from the promised fitter- it has been over 2 weeks now. When I I ordered the awning I was informed that the comparative high cost was because of the superb aftercare!!!”

Helpful Report

Posted 3 years ago

“Shutters should have been fitted today (1st Sept) but fitter failed to turn up. Rang Hillary's to be told there was a delay and fitter would ring in 2 weeks to sort another date! What!! How is this acceptable??!! They have had our money since April and balance paid in July. Where is the customer service? They have said they rang 3 weeks ago to inform of the delay but this is not the case and there is no record of a call from them. I fully accept that delays can and do happen, but to leave the customer completely in the dark with no communication is disgraceful and unprofessional. I have lost all trust and I will never ever use them again.”

Helpful Report

Posted 3 years ago

“Light comes through the frame and sides of the "black out" blinds. Hillarus not interested as they get your money up front.”

Hillarys 1 star review on 26th August 2021

Helpful Report

Posted 3 years ago

“The worst service ever If I could give less than one star I would. We had a really lovely man come to do the fitting and price up curtains and a voile. After a week we decided to go for the voiles and not the curtains as the fabric didn’t quite fit with our plan for the room. I rang and spoke to an advisor to order the voiles. When the man came to fit them he told me they had no track. I am unsure as to what they thought they were going to use to affix to the wall but there you go. The man said he had a spare one but in measuring it he found it would not fit. He then had to go to buy a track and we had to pay him back otherwise we would have had a 2 week wait for a track to be ordered and paid for by us. I put in a complaint explaining I was happy with the fitter but not the company. There response was to ring the fitter - ask him to explain what he happened (I had already explained this to them) them to insult me by ringing back and explaining to me the situation (agin that I had already explained to them). I them rang to complain about the advisor I spoke to and got through to a very helpful lady who told me a manager would ring me back. Instead I got the original advisor contacting me by email and insulting me yet again and offering a voucher to use on a future purchase. I could not believe they thought I would use them again in the future. I don’t normally like to complain and on other sites (trip advisor and such like) I tend to only write honest and mostly positive reviews. However on this occasion I was so appalled by the poor service I wanted to warn others. To be clear Hilary’s quoted over £650 for voiles without a track to fit to the wall. I fortunate only paid a fraction of this but even so still feel I have been ripped off. I will never use them again and urge others not to either.”

Helpful Report

Posted 3 years ago

“Over promise under deliver. Were told things on sales visit which turned out to be untrue. Weren't given information which was required by the fitters. After alterations to agreement fitters pressed for a "go ahead" with no time to consider options. Day of fitting, curtains couldn't be found? No update given until chased. Don't waste your time.”

Helpful Report

Posted 3 years ago

“Absolute rubbish. Don't waste your money on this company's products. Prior to the pandemic we had some bedroom curtains " fitted" ( depending on how one defines the verb 'fit' - some degree of professionalism perhaps, care, skill ?). Anyway, they never really closed easily, despite being told by the 'fitter' that it would get easier. It never did . Of late they have become much worse. I emailed Hillary's ( established, reputable company, surely there would not be an issue ...) Ah, alas, there was . We were two months beyond the guarantee ( various reasons - big pandemic for one) meant we didn't contact them until recently ) and, up to press, they are not prepared to rectify a fault that was there since fitting . Attempts to get the staff to pass the complaint to director level gave met with no gain. . Best part of £600 , wonderful. We also spent a lot more on some blinds a few years back ... Hey, guess where we WON'T be buying from again? Go elsewhere.”

Helpful Report

Posted 3 years ago

“We had an appointment booked and after altering my arrangements the salesmen left a message that he had double booked and was not coming. Did not even phone, and the message was left 1 hour after the beginning of the agreed time. Phoned the office very annoyed, the did not Care. Don’t use this company.”

Helpful Report

Posted 3 years ago

“OUTSTANDING SERVICE from Daniel Kilkenny, who covers Paignton to Dawlish in Devon. Super polite, friendly, tidy, considerate of what the client would like and helps if the client is unsure of what they would like in terms of positioning, colour and texture. Not at all pushy. Daniel even rebooked us in when we had to self isolate. He has gone above and beyond by giving us an appointment on his day off so we didn’t have a much longer wait. Thank you Daniel, Chris and Tammy”

Helpful Report

Posted 3 years ago

“Terrible customer service I ordered blinds from Hillary’s due to the reputation they have. (Otherwise you can get the same blinds for half the price). The fitter arrived and was professional and polite. Unfortunately during the fitting he damaged two of my walls in two separate rooms. He offered to repair the walls but this was not acceptable to me as he isn’t a builder. (Chunks of plaster was missing from one of the walIs) I questioned the price at point of payment but was told he would not reduce the price. I took the matter up with the complaints department and have never been met with such rudeness and unprofessionalness in my life!!!! The initial lady on the telephone offered me £30 as compensation which I was quite frankly insulted by. I was then passed to the supervisor who was ignorant and rude!!! She stated that damage should be expected when blinds were being fitted and she was not remotely interested in my concerns. She was ignorant and rude! Eventually I was offered £50 as compensation. Otherwise it was my issue and I should get two quotes for there mistake!!! I do not have the time or energy to get these quotes and have emailed them stating I will accept the £50. Please please please reconsider before you purchase products from Hillary’s. You would expect some form of customer care due to there reputation but you honestly get nothing in return!!! I have used them previously but they have now lost a customer for life!!!”

Hillarys 1 star review on 1st August 2021

Helpful Report

Posted 3 years ago

“We have had 16 sets of shutters fitted in the house and the quality is satisfactory. We have ordered a further 4 sets of shutters for an outbuilding and at the time of ordered Hillarys explained there would be a delay but committed to a fitting date 6 months away. The date has since moved by 2 months and they are now claiming the only fitter available has been pinged by the app and is unable to work. They are not able to provide a new date. The last time we had such an experience with a housewares seller the company shortly thereafter went into administration. Whilst the product is satisfactory I would be very concerned about paying any money to Hillarys at this time as it would appear the company is not able to meet its obligations and you could loose your money. Customers Services are not interested as they have taken payment.”

Helpful Report

Posted 3 years ago

“so so poor, had £2000 worth of blinds fitted this year, asked for one small repair. Cancelled 4 times and today I got a text to say he was busy selling curtains and wouldn't be here until 3pm. I text back saying this wasn't fair. He then called said he wasn't coming at all and suggested I raise a complaint. Gareth you need to be ashamed of the customer service you offered. 4 times repair still not done.”

Helpful Report

Posted 3 years ago

“This is an update to a previous review and advice for everyone to avoid this company at all costs. They are only interested in your money. I ordered blinds for my new build house at the very start of November 2020. I was told within 6 weeks for my blinds to be fitted. However this date kept getting pushed back due to covid restrictions.i thereafter looked at the covid guidelines which state you can have work done if it effects the saftey or security of your home. My wife and I were both front line workers out and all our belongings were visible to see. Furthermore we had no privacy as both our bedroom and our child's are overlooked by a public path and many other houses. I explained this to Hillarys and they insisted they would not fit blinds. I took it upon myself to contact the government direct to explain my scenario who replied that it was fine to have my blinds fitted as it did effect the privacy and security of my home.i sent this email to Hillarys who still refused to come fit my blinds. As they were not fulfilling their contract I asked for my money back and they refused. At this stage I had enough so contacted my credit card company for advice and they raised a dispute upon what I told them. In the maintime in march I again contacted Hillarys to offer a solution. I asked to have the blinds couriered to me and I would fit myself. This way they kept the money and I finally had blinds. Not ideal as I had paid a lot of money for fitting but I really needed these blinds. The lady I spoke to thought that was a great solution but that it would invalidate my warranty. Again I said I'm happy with that as I just want the blinds. I was told management would need to agree with this solution and they would get back to me. They then got back to me and said they couldn't do this either. Surely this is wrong. I had paid a lot of money for this product and they are refusing to give it to me. At this point I recontacted my credit card company and they said I was in the right and they issued me my money back. Since then Hilary's have been pestering my from their debt recovery team looking for me to pay for a product they failed to give me. They are also threatening court action which I have already sought legal advice on and given that the government allowed fitting and they refused and the fact that I offered a solution of delivering blinds to me and they refused that it was actually Hillarys that never lived up to their contract. I just want to warn as many as possible. Stay away. I have never experienced bad service like this in my life and I will continue to spread the word to save people the headache of dealing with this company”

Helpful Report

Posted 3 years ago

“I would not give any stars if this was an option, arranged a fitting date for my blind, installer did not turn up for installation. Called Hillary,s office who made contact with the installer only to be told by office he will be out the fit the blind several days after original appointment. No apology given for non attendance. No discussion on whether the new appointment was convenient for me. Very poor customer service. Will not use this company again!!!!!!”

Helpful Report

Posted 3 years ago

“I would give zero stars if I could. Hillarys fitted a so called blackout blind that does not cover the window, 3 inch gaps either side mean the light floods in. After weeks of slow responses they eventually said they would replace them, only to change their mind and claim that this isn’t possible. They have refused a refund too, claiming the blind meets their standard! It’s a very poor standard if that’s the case. .It isn’t fit for purpose, and cost over £400. Shameful. Do not use this company Is my strong advice as they don’t care about customer satisfaction at all.”

Hillarys 1 star review on 15th July 2021

Helpful Report

Posted 3 years ago

“As a man of colour when you receive experiences like these(Todd Doors as well)something at the back of your mind thinks"Is it because I black?" Reading the reviews on this and other website I am happy to conclude that you treat everybody-regardless of colour-like SH#T!!!!!”

Helpful Report

Posted 3 years ago

“So after literally months of getting nowhere nothing has been sorted out by this incompetent company only a load of BS spouted out by their moronic agents who are that brainwashed they believe everything they spout out I have sent them loads of photographic evidence as to the damage caused by their incompetent so called Fitters and now they are denying ever receiving any evidence at all what twaddle their excuse is that the email box if full and not receiving anymore emails ? Don’t believe that as for them sending the Magic man again a load of twaddle never even been intouch this company are full of rot they want closing down as they’re shambolic approach to any problem is like being on a never ending roundabout they just keep spinning lie after lie x”

Helpful Report

Posted 3 years ago

“So had motorised blinds fitted on several occasions none of any use ie missing motors wrong blinds wrong size at least 40/50 holes drilled into new plaster work and window casing and patio door frame damage to wallpaper in extension the list goes on phoned Hillary’s customers service regularly to be told Magic man was coming to sort everything out but not wallpaper sent loads of pictures in to said complaints dept to be told I need a damaged claim form to be completed never been sent one and to be told the form has to be printed or downloaded ?? On smart phone what a load of rubbish Hillary’s just don’t want to know they’re such a shambolic company monkeys could do a better job all they want is your money and don’t and won’t own up to their incompetence about anything they just pass the Buck this company wants investigating as to how they run and conduct their business they are beyond believe and total liars they tell you what they are scripted to tell you and have no empathy what so ever they can get away with owing thousands of pounds they are unwilling to refund customers as they’re get out is you’re out of refund date !! BEYOND BELIEF”

Helpful Report

Posted 3 years ago

Hillarys is rated 3.8 based on 1,492 reviews