Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.80

3.8 Rating 1,492 Reviews

70 %

of reviewers recommend Hillarys

Company Reviews

Metrics

Info

3.8

Based on 1,492 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

Write Your review

Tell us how Hillarys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with the service - everything went smoothly and whole process was quick and efficient! Fitter was super friendly and helpful as well - would recommend.”

Helpful Report

Posted 4 years ago

“My advisor was really knowledgeable on the products and could tell me what would suit my windows. In the end I chose shutters and even though the wait time was a bit longer, they were so worth it. The quality is brilliant and having someone to fit them was a massive weight off my mind”

Helpful Report

Posted 4 years ago

“Excellent service, reasonably priced and very knowledgeable and friendly advisor, who kept us regularly updated about our order. We had verticals in our living room and bedrooms, and a roller blind in our kitchen. They look beautiful and are the perfect finishing touch. We were worried about the window in the kitchen (it's huge!) but our advisor found the ideal solution and fitted it really easily. Would definitely recommend Hillarys.”

Hillarys 5 star review on 10th June 2020

Helpful Report

Posted 4 years ago

“Love our new blinds! They look amazing and the local advisor was so friendly and helpful! Would recommend to all my friends and family. Worth every penny.”

Helpful Report

Posted 4 years ago

“Super impressed with the Hillarys customer service team over the past few months - I've been kept fully in the loop despite everything going on. My blinds were fitted this week and I'm delighted. I've had other Hillarys products up in my home for the past seven years or so and they are still going strong. I'm sure my new venetians will do a similar job :)”

Helpful Report

Posted 4 years ago

“Fantastic service from Hillary’s. It was quick and easy to book an appointment. I was given good advice and time to discuss my options. Now I have stunning high quality blinds in my new home.”

Helpful Report

Posted 4 years ago

“Very professional - from start to finish Hillarys provided an excellent and reliable service. I was so indecisive about what I should chose for my bedroom, so I really appreciated their guidance (and patience) whilst I made up my mind. My new blinds have completely transformed my bedroom and I will definitely be ordering more for my home. Delivery and fitting times were as quoted. I can highly recommend Hillarys!”

Helpful Report

Posted 4 years ago

“Brilliant service from the first call to fitting. The appointment was made at my convenience, and Brian turned up when he should have. There was loads of choice, and me looking at every single different option wasn’t an issue!! Delivery was exactly on time and the fitter was brilliant!! I can’t recommend them enough!!!”

Helpful Report

Posted 4 years ago

“Very helpful and easy company to use our Agent was fabulous and the fit was perfect. Extremely competitive prices too . Would definitely recommend.”

Helpful Report

Posted 4 years ago

“The whole experience was excellent from my initial appointment through to the blinds being fitted. Have used Hillary’s many times for blinds. Would definitely recommend as it’s so easy with great results!”

Helpful Report

Posted 4 years ago

“Salesman was very friendly, didn’t try and sell us what we didn’t want. He made sure we were happy with quote. Gave us excellent information on best deal available. He and fitter turned up punctually. Fitter did great job. Pleasant efficient. Would use Hillary’s Blinds again. We were replacing blinds bought from them 15 years ago. All round pleased with service”

Helpful Report

Posted 4 years ago

“**AVOID THIS COMPANY AT ALL COSTS** **AVOID THIS COMPANY AT ALL COSTS** Unfortunately there was not an option to leave zero stars. Complete shambles of a company and non-existant customer service. Ordered shutters in September and nearly 10 months down the line they still have not arrived (first attempt at fitting they realised the advisor had taken completely wrong measurements for all 4 windows). Despite repeated requests for Gareth our "account manager" to call me back (each time sitting on hold for 20-30 mins and repeating the same story to a different advisor) I have yet to speak to receive a single call or email from him since placing the order in September 2019. All the while they have been sat on my cash given the full balance was paid before the 1st failed installation.”

Helpful Report

Posted 4 years ago

“Awful company to use! Do NOT use them. I ordered shutters and so many delays but was not contacted once by Hillarys,had to continually chase and chase and still no sign of the shutters. Every time I ring I get told a different things and just can’t trust them. What a waste of thousands of pounds when I could have used another company! BE WARNED”

Helpful Report

Posted 4 years ago

“I ordered shutters for my living room and absolutely love them!! The advisor was incredibly knowledgeable and really helped me make the right decision. They were cheaper than the other two companies I had round too. They have transformed my room. I want them in every room now.”

Helpful Report

Posted 4 years ago

“Since 5th October 2019 when I purchased shutters for the whole house I am still awaiting for them to be installed. Their surveyors/fitters simply could not measure correctly and have made mistakes 3 times so far. I have asked for a considerable compensation to be made but was offered a miserable £400 for the inconvenience which is not acceptable, it is downright inconvenient as my windows are covered with newspapers for some privacy. If I had any choice I would kick them out and ask for a total refund and be done with. I regret big time to have dealt with them in the first place as they have proved to be totally and utterly useless so far. On what grounds did they get their "high reputation" I fail to see. I WOULD NOT TOUCH THEM EVER AGAIN”

Helpful Report

Posted 4 years ago

“I ordered blinds and curtains from Hillarys but, unfortunately, have found their service so far to be poor and the fitter they assigned to me, Riki, a complete waste of my time. After ordering, my original fit date was pushed back at short notice as they didn't have the parts ready. When Riki came for the fitting, he couldn't complete it as a part was missing which he hadn't checked. Worst of all, after he scheduled to return, he didn't show up for the appointment and didn't bother letting me know or apologise for wasting my time. Made worse still as I had been in text contact with him during the day to check he was coming. A poor and unprofessional attitude - and not what I expected from the bright and inviting marketing that Hillarys promotes. So I am left with an incomplete job and not a good one at that, as there are flaws I wanted him to put right. I wish I used somebody else. I have followed up with Hillarys and received a call that somebody else would call me to follow-up but, so far, no apology, explanation or follow-up call. A real let down all round. Understandably, there are more important things in the world right now but worth calling out bad work for when things settle.”

Helpful Report

Posted 4 years ago

“We ordered shutters in September 2019 and expected to be fitted by Nov 20th 2019. Today is 24th March, shutters still not fitted and no formal response from Hillarys about what they plan to do about it, no refund either. Absolutely awful experience and very unprofessional!”

Helpful Report

Posted 4 years ago

“We have used these people before and service satisfactory. This time we have been unable to get any help from the company since the day after fitting. Of the 3 sets of curtains fitted, one set over double doors did NOT meet in the middle so a gap was left between the curtains showing the door. The fitter returned to check his work and suggested redrilling the support holes to allow the curtains to meet. Absolutely not. We have just redecorated the room. He then said he would let the company know to remake them to the correct size. Next day the original salesman appeared without making an appointment, and began pulling the curtains together to make them meet! This was appalling behaviour and eventually we got him to admit they were wrong. He tried to bargain as to how much more material we would have added! We have now been on the phone 4times over the last few weeks and have been promised that the area manager will contact us within 24 hours. To no avail. We will now contact the credit card company to arrange for a refund of our money. This has been a shocking experience. No call back! No refund yet.”

Helpful Report

Posted 4 years ago

“We ordered blinds and shutter through Hillarys in December 2019 with the promise if we agreed the deal we would have our blinds fitted before Christmas. What mugs we were. After agreeing the deal and paying the deposit we shortly learnt that we would not have blinds fitted before christmas, no explanation or apology. Our blinds were fitted in February and discovered that there is 1 blind missing which we are still waiting for now. Looks like it was missed off the order, again no explanation or apology and still unsure whe we will have it fitted despite chasing and no urgency from them considering it was there mess up. Our shutters were finally fitted yesterday. Our over experience with Hillarys has truly been awful. If I had known that they lie to get you to agree a deal I would of shopped around. The main reason we went with Hillarys is because we wanted blinds before christmas which was promised but never happened. I would of shopped around, got a better price and probably had them fitted much quicker. This company is awful and would recommend avoid at all costs. I would not recommend them to anyone and when asked who fitted our shutters I am vocal in telling people not to even bother with contacting Hillarys.”

Helpful Report

Posted 4 years ago

“My kitchen window reveal has a ~2cm wide up-stand on either side. When it was fitted the fabric of the blind actually sits ~2cm in from the up-stand and therefore 4cm away from the wall (reveal) at each end. So it looks ridiculous with these gaps. The plastic end carriers that support and connect the blind to the top of the window reveal are also 2cm wide (and are not fitted neatly into the corners – they also sit 2cm away). If the sales guy had measured from wall to wall it would have fitted perfectly - all he had to do is to remove perhaps 1cm from that measurement. It's a schoolboy error to fail to even partially accommodate the width of the carriers. He did the same thing on the french doors. £636 for badly fitted blinds! Hillary's insist that it is fitted correctly and refuse to do anything about it - of course that would not be in their interest to do so. The first set of blinds that were in our study were measured perfectly, as were the Lounge vertical blinds on the second. I am frankly horrified by their lack of customer care. Shame on you Hillary's that you have zero respect for your returning customers. They actually called me later in the day telling me they had a sale on and as I'd recently had blinds fitted I might be interested?”

Helpful Report

Posted 4 years ago

Hillarys is rated 3.8 based on 1,492 reviews