Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.80

3.8 Rating 1,492 Reviews

70 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,492 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall our experience with Hillarys has been awful, poor quality product, poor fitting and terrible customer service. We placed an order for wooden shutters for 3 windows in May 2019, fitting was arranged for the beginning of August. Full payment was taken before fitting. We had the shutters fitted and all 3 were fitted in the incorrect frames. In addition to this one window was fitted crooked, one window had a bowed door and the final window was completely measured wrong where the frame of the shutters was completely out of alignment with the windows. Although the fitter would have been aware of these he continued to fit in incorrect frames and not mention the mis alignment. On closer inspection there were chips and marks on all shutters and holes left showing where the frames were the incorrect ones for our windows. All in all, very poor quality. This was raised immediately with Hillarys customer service, it was then followed up by many emails and phone calls over many weeks, Hillarys were not interested and did nothing to sort the issues, promises of calls did not happen and we were just ignored. Finally, a dispute was raised with the credit card company and an independent inspection carried out which confirmed all the issue raised. It was only at this point that Hillarys finally contacted us. We then had to have more 2 visits by Hillarys before a full new order was placed, then another 12 week wait for them to be re fitted. On this occasion all 3 windows were replaced but one window had the splits on the doors completely wrong so again another order was placed. Where the frames were replaced there was decorative damage, no effort was made to repair this. 6 weeks later the doors arrived, these came without brackets and the fitter did not have the skills to fit these! We were told new doors would need to be ordered but then a few weeks later another fitter with more experience was sent to fit them. It was 7 months from the first fitting and 5 additional visits where we had to take time off of work before Hillary’s were able to complete this order. They have no interest in customer service or taking responsibility for mistakes, their only interest is getting the money. I have asked for contact details to raise a complaint higher than customer service but have been fobbed off each time, advised that he has spoken to his manager! All in all a very unpleasant and stressful experience, I would not order from Hillarys again, mistakes happen but this was one thing after the other and left us out of pocket from unpaid days at work to get the matter rectified.”

Helpful Report

Posted 4 years ago

“TERRIBLE SERVICE! (But nice staff) I placed an order in December for blinds and today (10/3/20) I finally cancelled the order as once again the delivery date has been pushed back. Each time this information has only been passed on because I have been chasing Hillarys directly. The lovely people in customer service can only apologise for the poor communication and the continued delay, but there is no reason given for why they still don’t have the material in stock and you can forget about being offered a discount to compensate you for having to sit in a living room with no blinds for an additional 2 months and counting. Hillarys clearly train their staff well to be friendly and polite, but if you’re looking for a company that provides you with good end to end service within a reasonable time frame then they aren’t the company for you.”

Helpful Report

Posted 4 years ago

“Cheap cardboard rubbish The sales rep advised a batten to be installed in around the bay, to my surprise on the day of installation I was told I had to supply the batten despite the expense so off we went to the local builder merchant for me to purchase a batten however badly fitted and the material is simply cardboard rubbish It is no use complaining to this company as they have no service quality intention but one of being rude talking down to customers and I would urge to stay away from this company who charge massive amount of money so badly made blinds from cheap cardboard rubbish, I had also made an order when they stated a 50% sale seeing the amount I paid for this I cannot see where the 50% reduction was”

Helpful Report

Posted 4 years ago

“Only one out of four shutters fitted is correct. One shutter was 700mm to wide so left with a bedroom window totally without any cover. Promised a temp blind by Dave Moore to make up for their mistake. Never arrived. Day two a slat fell off in my hand when opening shutters. That door is also warped. Bay window has two different size opposite shutters, 600mm difference they look a mess. The base boards that the bay shutters sit on have miter joints that look they have been cut with an axe. Dozens of Emails and photos sent. No offer of any fix, no apology, no phone call, nothing. THEY WILL NEVER CALL YOU BACK. YOU HAVE TO CHASE THEM ALL THE TIME. WHAT SORT OF COMPANY IS THIS? NO CUSTOMER SKILLS WHATSOEVER. Rep and fitter measured windows twice and still got it wrong. BOTH SHOULD GO TO SPECSAVERS. Shutters are made in China so if there is a problem you have to wait 12 weeks for a replacement. We ordered shutters in September 2019 so it will be six months of aggravation from order date and still no solution. Unbelievable. Talking to the office staff is like talking to a frog on a Lilley pad as they both CROKE the same rubbish. Worst company we have ever had deelings with. CEO of Hillary’s hang your head in shame. Also how can you give UPTO 50% off your products if you don’t publish any fixed prices. Very confusing don’t you think? Reps and fitters are self employed they do not work directly for Hillary’s although they carry the Hillary’s logo on clothing. We await your reply and please don’t sound shocked as this has been going on for over two months from fitting date. You have been given enough time to sort it out. Enough is Enough. £3040 paid out for a DIY experience. CUSTOMERS YOU HAVE BEEN WARNED, GO ELSEWHERE UNLESS YOU WANT A NIGHTMARE ON HILLARYS STREET. MAKE SURE YOU PAY BY CREDIT CARD. GOOD LUCK. YOU WILL NEED IT.”

Helpful Report

Posted 4 years ago

“I'm really happy with my blinds, which were fitted speedily by Jason (215987). Jason was really patient with me whilst I flicked through the brochures, and was really considerate about keeping me updated on arrival times.”

Helpful Report

Posted 4 years ago

“I am absolutely delighted with my bespoke blinds. Make me smile. They did just the job required and great colour choice. Adam was a charming and efficient salesman/fitter. I am a repeat customer and have always used Hillary's in my lifetime”

Helpful Report

Posted 4 years ago

“Very poor customer services, beware!! 18 months and still no blinds! The first set blinds delivered were not what we ordered and they were also damaged. It took over 6 months for Hillarys to then send out a team member to inspect and confirm this error. Our "new" order was then placed and scheduled to be installed several months later. The new date came and went, and we had to chase up multiple times, only to be told it would be another 6 months for installation due to a shipping error! No-one contacted us to explain this, we had to chase customer services many times for an update. This was almost 18 months after our original order. The new blinds were due to be installed last week, but quite incredibly the wrong ordered was delivered again!!! Having spent hours on the phone chasing this, we have been offered a very small refund to keep the blinds which are damaged and not what we ordered, or for the blinds to be refunded. Meaning Hillarys will have held our money for 18 months, without providing the blinds we ordered, with no compensation whatsoever. Unbelievable”

Helpful Report

Posted 4 years ago

“Can’t technically review their blinds as I had an appointment booked for a Hillary’s advisor to come round and advise on blinds, stayed in all afternoon and no one turned up (this being despite receiving a daily reminder that someone was coming). Got a call just after the 3 hour slot they provided, telling me he could be there in half an hour. Declined as it was far too late. Called customer services and no one seemed particularly bothered that I’d wasted my entire afternoon and only offered me the next available slot which wasn’t imminent. Not a great first impression and won’t be using Hillary’s after all nor will I be recommending them.”

Helpful Report

Posted 4 years ago

“Extremely poor quality, over-priced and disappointing customer service. Zero Recommendation”

Helpful Report

Posted 4 years ago

“What an absolutely fantastic experience from beginning to end. My advisor & fitter were absolutely spot on with measurements & the fittings are perfect in all four rooms. Lovely people. Would definitely recommend Hillarys Blinds & Curtains to everyone.”

Helpful Report

Posted 5 years ago

“Customer Services is appalling. Not only does the team fail to understand simple issues, they are not joined up. Left hand doesn’t know what the right hand is doing. I will never again consult Hillarys for anything. All they want to do is sell. Any issues post installation is beyond their capability to resolve Avoid”

Helpful Report

Posted 5 years ago

“Moved into a new home, sliding door blinds were faulty, had a guarantee from previous owner as blinds were all new throughout but Hilary’s refused to help even though we had them out to quote for more blinds and the sales rep said they just needed adjustment, it would be no problem he said !!”

Helpful Report

Posted 5 years ago

“the worst service ever eperienced. Waited more than 2 months for a shutter, but didnot match, so had to replace it. Another 3 more months to have the reordered one come, but find it does not match again. They propose to wait for another 8 weeks. Absolutely no!”

Helpful Report

Posted 5 years ago

“Worst experience ever! Faulty blinds. Nobody returning phone calls. Months later still have broken blinds !!!”

Helpful Report

Posted 5 years ago

“Excellent product but pricey. I now find that they don't "service" blinds over 3 years old - so is that the life expectancy for an expensive product!!?? As I say, good product but customer service sucks!”

Helpful Report

Posted 5 years ago

“Two "matching blinds" didn't match so one will have to be replaced, one blind had different ends and didn't hang vertically probably need replacing. One slat was missing from the order. I am waiting to see what happens.”

Helpful Report

Posted 5 years ago

“DO NOT GO ANYWHERE NEAR TO HILLARYS. There are alternative suppliers less than half almost one third prices and better quality. We paid over the odds and have these curtains bought through Hillary's appointed sales executive. Within no time following daily use, We have had issues with cords, which allows to draw the blinds down or bring them up. Out of 6 blinds 4 blinds we daily draw them down and bring them up in the morning. The cords get tangled and eventually this main function is so badly hampered that you can not pull the blinds up. We had cords replaced twice and each time we had to call out charge, labour and parts costs. And then they said we do not service our products after 3 years even on chargeable basis. They have washed their hands off. I will never order curtains of blinds from Hilarys. I would strongly recommend not to order any goods from Hillarys instead people to find a local show room suppliers who you can visit personally if you have any issues.”

Helpful Report

Posted 5 years ago

“Stay away from this company They make cheap rubbish quality massively overpriced and have to wait far too long for the product to be installed The sales rep told me I would have to have a batten put Around the bay so the blinds would not touch the handles on the windows this I agreed several weeks later on the day to be installed the fitter asked me where the batten was He did not advise that I would have to supply the battery also show pay lots of money for the product wait for many weeks and then provide your own battle what Hilarys have to realise if you are going to charge Rolls-Royce prices you have to give a Rolls-Royce service I find this company most arrogant mate just a load of cheap rubbish and rip people off both financially and the service Every business has its shelf life the amount of life depends on the cause is made and everything and every business is not an exception to this rule You have one star below this is a reference however you deserve no stars whatsoever”

Helpful Report

Posted 5 years ago

“After paying a small fortune for Shutters through Hillarys, with the promise of them being installed before Christmas, we were told 24hrs before that there was a delay- no explanation or apology. The shutters were installed nearly 2 months later! It took constant phone calls and chasing from myself to get this re-booked in with still no apology or explanation as to why there was a 2 month delay. And no care for the fact that I had to source temporary blinds, an unnecessary cost, and lose out on a days holiday from the cancelled installation date. After waiting an additional 2 months, the shutters arrived and were installed, only to realize that they had been built incorrectly and do not open in the way we had agreed. Disappointed and frustrated to say the least. Terrible service and they couldn't even get the product right.”

Helpful Report

Posted 5 years ago

“I called them to enquire about how much the window shutters will cost. The lady on the phone never heard of square meters, and told me the price is up to the advisor who will do the measurements. perhaps they missed some maths lessons, at the end of the day i buy shutterts made of material sold per square metere not an advisor opinion the includes £££ according to your post code!. Most sites have a calculator ...”

Helpful Report

Posted 5 years ago

Hillarys is rated 3.8 based on 1,492 reviews