Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.80

3.8 Rating 1,492 Reviews

70 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,492 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first time I have ever felt the need to write a bad review. My experience with Hillary’s has been very disappointing, and I will be advising all friends and family to never purchase from them. Our advisor came round and measured up for two pairs of curtains and a matching roman blind for our kitchen. He sat down with us and gave us the final price for all 3 items which we were happy to go ahead with. He asked us to quickly sign his i pad and stated a receipt of the order would be sent to our email. The email I received stated our order was on it’s way but had no summary of the actual order. We thought nothing of this at the time. The same advisor came round to do our fittings. He shouted me over once he had finished fitting but had only fitted the blind and one pair of curtains, leaving one set of patio doors with nothing. I eagerly asked him where the other pair of curtains were as we had ordered two. His face said it all as he knew full well he had come round to measure for the whole kitchen, he even said he remembered measuring the set of patio doors with nothing on. But, he then looked at the order and said he had only put one pair of curtains and roman blind on the order which is not what we agreed to for that price. I then questioned why we had not received any sort of receipt or summary of our order as if I had received this I would of noticed the advisors error, which he had no answer for. I then rang customer services who were quite rude towards me with one male stating ‘did you not think that price was cheap for all 3 items’ (bearing in mind the price came up to nearly £900 including a black friday discount). I also told customer services that I was not happy that I had not received a summary of my order which they also had very little to say about. We feel very upset and mislead as what we have received is not what we were told we were reciving or not what we agreed to. Hillary’s now want another £500 for the other pair of curtains. We do not want to purchase with them again due to all of this but will have to in order to get the matching pair for the other patio door. We were also told we would receive a £50 as a gesture of good will towards the other pair nearly two weeks ago now but are still waiting on this.”

Helpful Report

Posted 5 years ago

“Avoid this company they are dangerous! I don’t write bad reviews but the service and workmanship we’ve received has been so bad that I had to let others know if they were considering using Hillarys. They are overpriced for a bog standard product and have some of the worst customer service I’ve ever dealt with. They lie about warranties and guarantees on their website, and a fallen blind located in a nursery that was fitted by Hillarys could have seriously harmed our two month old. Even though it’s quite clear that substandard workmanship caused the blind to fall out of the wall, Hillary’s have refused to take responsibility and charge a call out fee plus costs (that they won’t estimate) to repair. We chose Hillarys because due to the high price we expected a certain standard of product, workmanship and customer service. You really don’t get any of these. Save some money (and potential harm) and go elsewhere.”

Helpful Report

Posted 5 years ago

“Our newly fitted roman blinds collapsed 10 days ago. I have been calling their customer services every other day and every time have been promised that I would receive a call back that day so that we can book to have someone come and fix our blind and I STILL have not heard ANYTHING. I am absolutely infuriated. The blinds from Hilary's are not cheap and you would not expect them to break after only having them about a month and you would most definitely not expect this absolutely shocking customer service. We are renovating a house at the moment and we have so much on our minds and to be chasing and organising and I do not need to have to be constantly chasing for our faulty blinds to be repaired. We will most definitely not be using Hilary's again.”

Helpful Report

Posted 5 years ago

“Absolutely disappointed from the start. Came to measure up he couldn't really be bothered in offering suggestions or ideas. Was meant to come January 14th to fit the blinds, got a call on Monday to say the chap had left. Was told another guy would come took a day off from work, never turned up. Got a call the next day said he'll come on the weekend but will ring an hour before arrival took the weekend off made sure I was in..no call and no one came. Still no blinds and no apologies. Would never use them again.”

Helpful Report

Posted 5 years ago

“Very disappointed. Product poorly fitted (not straight) by a fitter more interested in carrying our his car repairs on our property than taking the time and effort to measure and fit the blind straight. Also, incompetent accounts department unable to issue the correct invoice. Rude after sales staff that just talk over the customer, instead of listening to the problem. We should have gone to Dunelm and bought an 'off the shelf' blind for £20 instead of wasting £200 on this shambolic company. Avoid!”

Helpful Report

Posted 5 years ago

“Awful awful company, do not use EVER”

Helpful Report

Posted 5 years ago

“Only had blinds for 2 years and you cannot get the parts that are damaged, so have to have 2 new tracks instead. I have been waiting nearly 3 months for the repairs and in the end have had another company do it. They also stated I could have bought the blinds from them at half the cost .... Not Happy 😡”

Helpful Report

Posted 5 years ago

“Very friendly and knowledgeable staff.”

Helpful Report

Posted 5 years ago

“Fitter carelessly damaged TWO newly painted walls with extension bar on his drill. Check for damage before they leave. Had to use filler and more paint to repair damage. Shoddy fitting.”

Helpful Report

Posted 5 years ago

“Simply the most professional blinds and curtains company in the UK”

Helpful Report

Posted 5 years ago

“IF I COULD RATE 0 STARS I WOULD!!!! I AM SO ANGRY WITH HILLARYS. I WAS FORCED TO CANCEL AN ORDER BECAUSE THEY REVOKED THEIR VELVET LINE DUE TO POOR QUALITY - THEY OWED ME £850 AND HERE I AM 3 WEEKS LATER NOT REFUNDED - I'VE HAD TO CALL THREE TIMES TO CHASE PAYMENT AND THEY HADNT EVEN PROCESSED IT!!! AGAIN!!!! THIRD TIME!!!! TO ADD EVEN MORE SALT TO THE WOUND, THEY SAID IT WOULD TAKE ANOTHER 7 DAYS TO WAIT FOR PAYMENT AGAIN THIS TIME, AFTER I WAS ASKED TO HOLD ON THE PHONE MULTIPLE TIMES. RIDICULOUS. WOMAN UNHELPFUL AND RUDE. THEY ARE LIARS AND CHEATS AND OWE ME MY MONEY!!!!!!!!!!!!! I WILL NEVER USE AGAIN. ABSOLUTE MORONS!!!! 😠😠😠😠😠”

Helpful Report

Posted 5 years ago

“Had the blinds for a year and they dropped off. When the workman came to fit them we thought he was going to come back as they looked unfinished. Didn't say goodbye and didn't come back.”

Helpful Report

Posted 5 years ago

“I recently got threatened with the bailiffs because I asked to cancel my ordered as they didn't have the material in to make my curtains, but took 3 weeks to tell me this. The man was very rude and said I was in breach of contract, but it was Hillary's who are in breach of contract for not delivering my curtains on the date agreed. In fact not even started making them. Appalling service, avoid at all cost.”

Helpful Report

Posted 5 years ago

“Very overpriced for what you get. Website and brochure images are misleading - not as good quality as you'd expect”

Helpful Report

Posted 5 years ago

“Great sales and after sales teams Dog broke chain on out vertical blinds I emailed enquires to purchase a new chain and they replayed a new chain on the way, free of charge Fantastic service”

Helpful Report

Posted 5 years ago

“Hillarys guarantee is only one year. I spent £2000 with them and the blind failed after 17 months. I thought I had Consumer Protection under the CPA 2015 so I could ask for a replacement which they agreed a at a cost of £40, I refused and took a claim in the Small Claims Court. They alleged misuse and I lost because I did not have an experts report.”

Helpful Report

Posted 5 years ago

“The guy doing the quote arrived late and to be honest really needed customer service training. On receipt of the quote it was basically a supply one set of curtains at a price no details of measurement or cost breakdown. I requested a more detailed quotation and they refused. Not very customer focused would not recommend”

Helpful Report

Posted 5 years ago

“Unfortunately I don’t seem to have been very lucky. The blinds I choose for my bedroom were far from being made to measure, didn’t fit the recess properly and took the fitter a good 2 hours to try to put them straight. He himself commented “must have been their last job on a Friday night, the one they always rush”. I took several detailed pictures to explain the problem. Being bedroom’s blinds the big gaps means light coming in. I ended up in a endless spiral of repeated phone calls, asking for more pictures etc to finally get a very patronising phone call from someone who said “as long as the blinds cover the glass and the motorised mechanism works we can’t make them any better”. For £800 I think they should at least sent someone out to double check. Very unimpressed.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“A lot of money for blinds I have to climb on furniture in order to open! Refused to make any sensible adjustments, they clearly use freelance installers so they don't have to take any responsibility. Don't waste your money.”

Helpful Report

Posted 5 years ago

Hillarys is rated 3.8 based on 1,492 reviews