Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.78

3.8 Rating 1,435 Reviews

69 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,435 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusted with this company! After 9 months of emails back and forth I have just received a letter threatening court action. Ordered shutter blinds for 4 windows, 3 of which I was very happy with and have paid for. However the fourth window was measured 1cm too short and the gap was filled with caulk which looks horrendous. They have offered me trim which I have refused as there is no trim on the other 3 windows, and I don’t see why I should accept this to cover up their fitters mistake when he measured the window. Absolutely at my wits end, the letter threatening court action came through yesterday on my granddaughters first birthday, am so upset. I have already paid them in full for the three windows which were measured and fitted correctly and don’t see why I should have to pay £900 for a window shutter I’m not happy with, but feel like I am being bullied into it.”

Helpful Report

Posted 1 year ago

Hi Alison, During the installation of our shutters, we may be required to use caulking to complete to fitting. This is highlighted in our key facts sheets that was provided to you at your survey appointment. Becky

Posted 1 year ago

“Clearly I am not the only one being done over by this awful company judging from the terrible reviews they are inundated with. These scammers claim I signed a contract with them for a pair of curtains that were costing over £1600. For two curtains! I did not sign any contract with them yet I am wrapped up in legal proceedings fighting a CCJ. Completely dishonest, evil company and I cannot stress enough that this company should be avoided at all costs.”

Helpful Report

Posted 1 year ago

Hi, As this is now with our legal team, we are unable to comment further. Becks

Posted 1 year ago

“Avoid avoid avoid Fitted the wrong type of blind, meant door could not be fully opened. Numerous calls, emails and subsequent visits. Was promised a different type of blind but did not supply what was promised. And, the other blinds that were fitted were really poor workmanship (screws in different places on the bracket) Really expect a higher quality of service from Hillary’s which is why I used them in the first place. Would have had higher quality workmanship from a handyman!”

Helpful Report

Posted 1 year ago

Hi, This certainly doesn't sound right and we'd love to get to the bottom of it. Please send us a private message with your details and we will be in touch. Yasmin

Posted 1 year ago

“Extremely poor and indifferent, disorganised customer service. Couldn't deliver the full order despite much chasing and their insistence I paid in full. Took 8 months before my final blinds came during which they threatened court and legal action to make me pay for the Missing blinds. Eventually they blamed their self employed team of fitters and sent the final blinds. Quality of fit was poor and rushed within five minutes.”

Helpful Report

Posted 1 year ago

Hi Sarah, Whilst we cannot change the outcome of what's happened so far, we are keen to help and investigate to get to the bottom of what's happened, and provide feedback to those concerned. Please can you send us a private message with your details. Yasmin

Posted 1 year ago

“Great service from Petter Latin (118273). He’s very friendly and knowledgeable and fitted the blinds perfectly. Their products are very high quality and we are very happy we bought from Hillarys. Definetly recommend.”

Helpful Report

Posted 1 year ago

Hi, This is just what we love to see, thank you! We are currently running a competition where you could be in with a chance of winning back the cost of your order? All you have to do is upload some images of your new blinds using the link below.. https://www.hillarys.co.uk/static/myhillaryshome-competition Good luck! Becks

Posted 1 year ago

“Had roller blinds fitted in the conservatory and the living room excellent service from John for measuring them and Jim for fitting excellent service Edinburgh branch would highly recommend”

Helpful Report

Posted 1 year ago

Good morning Iain, This is just what we love to see, thank you. We are currently running a competition where you could be in with a chance of winning back the cost of your order? All you have to do is upload some images of your new blinds using the link below.. https://www.hillarys.co.uk/static/myhillaryshome-competition Good luck! Becks

Posted 1 year ago

“Blinds ordered beginning July, was to be fitted on the 2nd August, yes you guessed cancelled order not turned up. After another week I had to call them to find out what was going on, was told blinds to be fitted 27th August, sent then an enquiry for them to confirm the 27th which they did by return email, should have smelt a big fat rat as they did not give me the name of the fitter or a time! Yes you guessed again no one turned up, no call, no explanation, wasted day! I will keep you informed how I get on this week, but from what I have read they don’t really give a dam!”

Helpful Report

Posted 1 year ago

Hi Jenny, We are deeply sorry to see of your experience with us and would love to look into it further, please private message us with your full address. Becks

Posted 1 year ago

“Hillarys installed 5 electric blinds in our living room. 1 motor stopped working within a year, and on 9 June we were promised a replacement. On 16 August we are still waiting !!!! Letters of complaint ignored, phone calls not returned, unbelievable excuses (2 separate motors for lost in transit l; unable to contact their employee to see if he has it etc)”

Helpful Report

Posted 1 year ago

Hi Huw, Thank you for your review - We're deeply sorry to hear of your experience. I have since been personally dealing with your account and I understand that Andrew was due to attend on Saturday to fit the replacement motor. I shall be following up with you today to see how your visit went. Yasmin

Posted 1 year ago

“Take your money and then they don't turn up, call the help desk constantly on hold saying how busy there operators are. Poor service and day wasted waiting at home.”

Helpful Report

Posted 1 year ago

Hi Jeff, This is most concerning and we would love the opportunity to look into the matter further. Please private message us with your full address. Becks

Posted 1 year ago

“A tale of two halves. We had roof blinds, perfect fit blinds and roman blinds fitted in our conservatory. The advisor for the roof blinds did not point out that the small, broken, sample blind shown was going to have the same plastic tab on the full sized blind that had to be engaged with a small slide on attachment on the end of a pole whilst looking into a bright sky, 9 foot in the air. We were told that someone would be in touch within 2 days to arrange coming to check her measurements and arrange fitting. It took 3 telephone calls over the next 10 days before this happened. The fitting was fine but the roof blinds are very difficult to operate and we are getting another company to replace them. Singularly unhelpful call from customer service when we expressed our disappointment. On the other hand, Alan who advised and fitted over the perfect fit blinds and Roman blinds was excellent and we are very pleased with them. However, would never use Hillary blinds again, too unpredictable in the service you receive.”

Helpful Report

Posted 1 year ago

Hi Steven, We are disappointed to see that you're unhappy with your new blinds and the way your complaint was handled. The tab roof pleated blinds are operated using an extension wand, we are sorry that you're experiencing issues operating them. Becks

Posted 1 year ago

“Blinds did not fit properly, customer service was non existent, just denial and dismissive, would not use this company again and would recommend others not to either”

Helpful Report

Posted 1 year ago

Hi, This is most concerning and we would love to look into it further. Please private message us with your full address. Becks

Posted 1 year ago

“I would give 0 stars if I could. Awful experience ordering and getting romans installed which has left me never wanting to see the Hillary‘s adviser again and had caused a lot of anxieties in our household. At first, they measured wrongly and so the blinds didn’t fit and had to be re-ordered. An extra 2 week wait. Second time around, the adviser just didn’t show up to 2 installation appointments. After calling up the HQ, I found out that they lost the re-ordered blinds in the warehouse and have to order them again! Another 2 week wait. Finally, blinds got installed but after several hours of huffing and puffing and trying to figure out how they motorise. Again, very anxiety inducing for us, the client. All the way throughout the process, I have been calling up the Hillary‘s HQs who kind of didn’t really seem to care that this job has been going on for over a month and we are left with light ruining our sleep. Nothing was ever offered to get sped up or else how remedied, it’s like they just don’t care. Well here we go, I could not recommend this company less. If you want peace for your family, order else where.”

Helpful Report

Posted 1 year ago

Hi Marina, This certainly makes for uncomfortable reading and we are deeply sorry to see of your experience with us. Would you be able to private message us with your address so we can review your account? Becks

Posted 1 year ago

“Dont waste your money.Hillarys cant fit blinds how you would expect them to.very dissapointed.They have so many excuses its a joke”

Helpful Report

Posted 1 year ago

This is most concerning & we would love to get to the bottom of it. Please private message us with your full address. Becks

Posted 1 year ago

“Initially ordered 5 sets of blinds for my floor to ceiling windows on June 10th with a fitting date set for 27th June. Unfortunately, Hillarys use a 3rd party courier service who seem completely incapable of giving you a date or time when they are about to deliver, a huge problem if you live 200 miles away from your apartment. I eventually received the blinds but 3 of the 5 were completely broken and needed to be replaced. A replacement order was made with a new fitting date for 27th July. I had notified Hillarys of my current living situation and that I would need some form of notice of when the blinds were due to be delivered so I could travel down. Turns out Hillarys don't really have any control over the 3rd party courier and that I should contact them myself instead. Helpful. Anyway, I received a call 30 minutes ago from the driver out of the blue to say once again he's outside. I've got someone else to take the order for me thankfully, but once again the blinds have been completely destroyed in transit. A complete waste of 6 weeks with nothing to show for it. Absolutely useless is an understatement.”

Helpful Report

Posted 1 year ago

Hi Luke, We are deeply sorry to see of your experience with us & for any inconvenience that has been caused. Becks

Posted 1 year ago

“So far one star. They took half of my money in June and the blinds were supposed to be fitted yesterday. Nobody turned up and nobody bothered to ring to say the appointment wasn't going ahead. The call centre can't contact the fitter or his manager. They can only leave messages for them, and their current advice is that I have to wait for a manager or the fitter to pick up a message and call me back. So far nobody has taken ownership and the manager hasn't called back. They don't even know if the manager has seen the messages that has been sent as they can't contact them.”

Helpful Report

Posted 1 year ago

Hi John, We are deeply sorry to see this & would love to look into it further for you. Please private message us with your full address. Becks

Posted 1 year ago

“Do NOT get the electric blinds. The fitter and salesman told me that the batteries last months before you have to recharge them which is a complete lie - you have to charge them every 2 days and if you go away for a couple of day they will drain. I have 3 blinds from the ceiling and i have to get on a chair to charge them all the time. They also don't work manually with no charge so you get caught out without being able to shut or open them until you plug them in. Also the customer service is absolutely APPAULING.”

Helpful Report

Posted 1 year ago

Hi Hannah, We're disappointed to hear of the issues you are experiencing. We can arrange for an advisor to come out and assess the issues and ask you to contact the team on 0800 9166500 to arrange an appointment. Thanks Laura

Posted 1 year ago

“I had faux wood blinds fitted by Hillary's in May '23 and within a month they warped due to the heat in my conservatory. I emailed them, outlining the problem and attached photo's to the email. Within two days, they contacted and informed me that they had discussed the issue amongst management and that they would be replacing them all with wood blinds. The replacement blinds were fitted yesterday and I am very pleased with them. Hillary's are not the cheapest blind's but to me, it's worth the extra cost for the reassurance that the company take their responsibility to their customers seriously, displaying excellent customer service. Without doubt, Hillary's will continue to my first choice for any blinds that I may require in the future. This is the third time that I have used them and again, they have shown themselves to be a good, reliable company. I have no reservations in recommending them for the supply and fitting of their products. Well done Hillary's!”

Helpful Report

Posted 1 year ago

Hi Gary, Your new blinds look great and we are delighted to hear that we resolved your issues to your satisfaction, Thanks for sharing! Laura

Posted 1 year ago

“What a cowboys they are. They took the money and twice they came to fix the problem and couldn't fix the issue with light bleeding through the blinds and finally they gave up and now saying there is nothing wrong with the manufacturing and they don't do anything and they don't refund money. Deeply disappointed with their ethics. please note they will promise so much to get your order and they come and fit it. In my case. their sales agent suggested a day/night blinds for bedrooms telling us that we don' get any light coming through the blinds except edges, but this is not the case and light comes through everywhere and hard to sleep in bedroom. They twice sent someone for inspection and they both agreed and ordered new blinds to fix the problem, but the problem persists and they gave up at the end. when approached their customer service they blindly rejects and don't want to do anything, telling there was nothing wrong with the fabric. I would avoid this company at all costs. Since I posted the above review here on Trustpilot I have spoken with their Sales team on the contact number given in trustpilot and they have not changed their stance telling me that I have signed their order, when in fact their sales agent recommended the kind of fabric that would not allow light come through. The problem was not about the colour of the fabric, the problem was with the fabric going wavy, hence creating a gap in between allowing light bleed through. it was confirmed by their own inspection team when they were on site. Hillary's now denying a refund, just saying there was nothing wrong with blind, which is completely a lie.”

Helpful Report

Posted 1 year ago

Thank you for your review. Having reviewed the account I can see that our customer service team attempted to contact you to give you some options for the affected blinds and these were also emailed over to you. Please contact the customer service team on 0800 9166500 (Monday-Friday 9am-5pm) to discuss this further. Thanks Laura

Posted 1 year ago

“Poor customer service. Once they take your money, they don't care. Wanted quality blackout blinds for my newborn nursery. Poor product as it still let a lot of light through. Called to see if there was anything they can do. Told no and nothing they can do. Extremely poor customer service.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback. Poor customer service is not what we strive to achieve and we are sorry that you felt that way after contacting us. If you can send some images over for reviewing to enquiries@hillarys.co.uk we can review this further. Thanks Laura

Posted 1 year ago

“Punctual, polite and friendly, delivered on time and perfect fit, good quality”

Helpful Report

Posted 1 year ago

Thank you for your 4 star rating! We're delighted that our punctuality, politeness, friendliness, timely delivery, and perfect fit were all up to your standards, and that the quality was good. We appreciate your positive feedback. 😄 Laura

Posted 1 year ago

Hillarys is rated 3.8 based on 1,435 reviews