Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.82

3.8 Rating 1,531 Reviews

71 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,531 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY. VERY BAD CUSTOMER SERVICE!!! Ordered WHITE vertical blinds which look GREENY YELLOW when all together!! Called customer service to say that perhaps they should have more than one of each sample so customers came see the final colour. Quite aggressive person on the other end who said it’s not their policy to do that and that’s the colour I chose so it’s not their problem that it looks a different colour when all together. I pointed out that it’s difficult to choose a colour from one tiny sample when there’s no indication of what it will look like when one slat is behind another. To this comment she started shouting and saying it’s not their problem!!!”

Hillarys 1 star review on 2nd September 2022

Helpful Report

Posted 2 years ago

“Still waiting for the fitter to return with different brackets. One blind gets stuck in the up position. NOT HAPPY.”

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Posted 2 years ago

“Tried to cancel my order was treated with an aggressive woman on the phone who told me i couldn’t company policy was can’t cancel after two days. Pointed out i cancelled within seven day period,and as my salesman went on holiday the day after I placed my order and would not have the curtains for six weeks. The reason for my cancellation was because of such bad reviews,and am worried about spending a lot of money with such a bad company. Anyone thinking of using this company check carefully beforehand”

Helpful Report

Posted 2 years ago

“I ordered shutter blinds waited 16 weeks which I did expect what I didn’t expect was that the shutters wouldn’t fit and I would end up with broken window and damage to my decoration and to add insult to injury I have had to seek to quotes for the window then claim money back from them I am still waiting for my refund 7 days later but they were quick to take my money when I ordered the shutters do not use this company if you want a good job”

Hillarys 1 star review on 22nd August 2022

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Posted 2 years ago

“Very poor afterales service we had purchased shutters and unfortunately through our own action damaged 9 slats, we agreed to pay £75 for a call out charge and £15 per slat to replace. They took the £75 charge which I foolishly agreed, since then I have only experienced very poor service to try and arrange a date. Called 7 times and each time given poor excuses and written email was ignored. I requested a refund and they have refused to pay claiming it would be sorted by end of the day. They have not contacted and taken money. Extremely disappointed, strongly recommend NOT to use and find alternative company.”

Helpful Report

Posted 2 years ago

“The worst company I have ever dealt with. Never turned up for fittings twice, then came unannounced and broke covid rules. When I told them I wanted my money back they took me to court for non payment . Tried many times to speak to them and they just ignore you. A useless company who have no control over their fitters. God forbid anyone who then has A problem with a fitting. Looking forward to the court hearing where it will be interesting to see what they think of a company breaking covid rules I have nothing good to say about this company.”

Helpful Report

Posted 2 years ago

“Where to start? The fitter climbed over the work top damaged the plaster and the sink plug. Measured the window wrong spent two hours at our house before he could say it was wrong. The blinds don’t fit the windows and now they won’t refund us! Absolutely disgraceful service…”

Hillarys 1 star review on 5th August 2022

Helpful Report

Posted 2 years ago

“Had 2 vertical blinds fitted just before Covid took hold. One was for our 3m wide bi fold doors in the lounge . One did the survey and another one fitted them. We looked @ blind when he had fitted it and pointed out that the bi folds opened from the left and the blind opened from the right! Obviously embarrassed, he said it had been ordered wrong and would get another one made. He returned from making a phone call and said it could be fitted the opposite way. We allowed this to go ahead, leaving holes from the original fitting procedure in the wall and reveal. I rang the service dept recently as the pleats in the large have never been set up right. 3 wks and several phone calls later we are no further forward. All we want are the pleats adjusted but Hillarys want £25, reduced from their normal fee of £35. Pity as i was thinking of ordering more blinds as they are of decent quality. Bob Newton, Norwich.”

Helpful Report

Posted 2 years ago

“Very happy with my blinds in sitting room and bedroom, I also ordered roller blinds for my kitchen and toilet pleased also Martin the rep was so nice arrived at date and time and made a superb job hanging both my blinds happy customer.”

Helpful Report

Posted 2 years ago

“I have had the most awful experience from start to finish with customer service. My fitter was excellent only. I first contacted Hilary's in February this year. My fitting was not until April whereby I paid for voiles and curtains upfront. My curtain fitting took place but it took over four months for my Voiles to arrive . In the meantime I was lied to about dates they would arrive over and over again. Only just over a week ago I was suddenly told they were out of stock, then three days later told they'd arrived after a four month wait. The phone calls to customer service were so stressful, 99 percent which I made, they never bothered to contact me, maybe once. Unfortunately one man annoyed me so much that I swore, this man immediately rang my fitter so unprofessional, to gossip about me. Then the victimisation began simply because I was distressed and swore. A woman in head office Emily has acted unprofessional critizing me , lying to my fitter about ringing me, he came last week and told me she was going to call me about a goodwill gesture, she did not, she didn't respond to my emails either all because I swore, I swore because of them . They all back each other up especially when it involves money. I'm semi disabled and highly distressed because of their ongoing lies and disrespectful attitude to me. I feel bullied. Don't whatever you do have anything to do with this company. They gang up on you when you complain, gossip and lie when ultimately it's their fault if you get angry. My fitter even joked and said to me they are probably too scared to ring me. This has been blown up out of proportion so as not to give me a Goodwill gesture. They are only concerned is to get as much money out of you as possible not give compensation at any cost, even though I spent 1,000 pounds on two small Windows attached message from fitter.”

Hillarys 1 star review on 25th July 2022

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Posted 2 years ago

“Horrible experience neither the advisor Sent a query and no reply from the team Not a nice way to deal with customers”

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Posted 2 years ago

“I would recommend you DON'T use this company! I ordered ivory curtains which came with a yellow/cream lining (which I did not request in fact I requested a light lining to match other curtains at the front of the house) it completely changes the colour of the curtains. Some of the curtains are too short too. After speaking to Customer Services and sending in photos I received an email from Hillarys saying they feel the curtains are satisfactory - which they clearly are not! I will be contacting them again as this is clearly not what was ordered.”

Hillarys 1 star review on 12th July 2022

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Posted 2 years ago

“Due to absolutely terrible customer service I will not be placing an order. Shame I had an entire house requiring shutters.”

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Posted 2 years ago

“Worst customer experience ever - avoid, avoid, avoid!”

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Posted 2 years ago

“I have asked to fix the length of the curtains since the day I could draw mine out, but they have never replied to my emails or texts, I am going to ask for a refund through my bank, and I don’t want to pay for that kind of installation at all. I paid almost £10000, and they just ignore you when you ask for fixing the length of the curtains which look miserable:”

Helpful Report

Posted 2 years ago

“The blinds are good, pelmet’s not deep enough by far, you can see the workings underneath. The fitter not very helpful and charged £100 cash to fit two batons, we were told we had to take the rubbish away and he didn’t even hoover up his mess. Not what you would expect from the supposedly’Best’ in the business. Would not give my money to this company again.”

Helpful Report

Posted 2 years ago

“Please can you finish my blinds”

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Posted 2 years ago

“Had a nightmare experience with Hillary’s. Their fitter scratched & damaged my brand new wooden floors. I sent a complaint and photos to Hillary’s but they refused to compensate me. The fitter’s job was a sham. He didn’t add one of the window dressings in a straight line. He didn’t finish the job in one day as he had promised to do. His behaviour in my home was rude. I wasted a lot of money (upfront payment) for a service and product which was a sham. I’ll be going to another company now to get window dressings for my home. I can’t believe I had this experience with Hillary’s. It caused me a lot of sleepless nights.”

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Posted 2 years ago

“The quality doesn’t meet my expectations, feels like got robbed,”

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Posted 2 years ago

“Wooden horizontal blinds fitted in 2017. The cord frayed and snapped 2022, unable to raise the blind, and have been told that it is out of guarantee and they do not repair. They will give me 10%discount if I buy another blind but as I paid over £150 for this blind I feel disinclined to do this. On this basis I will not be recommending Hillarys.”

Helpful Report

Posted 2 years ago

Hillarys is rated 3.8 based on 1,531 reviews