Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.80

3.8 Rating 1,492 Reviews

70 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,492 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

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Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve never experienced such poor customer service a really awful company to deal with , do yourselves a favour and buy from someone else . I written several emails and not had a response phoned at least 8 times and nobody ever gets back to me all to replace shutters that arrived damaged in December and it’s now Friday the 8th of April !!!! I have asked to speak to the account manager gyl Redding to to call me twice and he’s refused to do so a terrible company who are not interested once they have your money ! I don’t recommend and wouldn’t use again”

Helpful Report

Posted 3 years ago

“Bought for all 4 bedrooms blackout blinds as we have a street lamp close to the house. Totally useless??”

Hillarys 1 star review on 9th April 2021

Helpful Report

Posted 3 years ago

“Sadly I'm leaving this review on here and other sites as I have not heard from the either the rude customer service team or the CEO. I ordered my shutters for my bedroom and front room in November to be fitted in Feb/early March. This happened. However, due to an error made by Hillary's they ordered the wrong shutter for part of my bedroom system so they could not be completely fitted in the given time scales promised, which was early March by. I paid for them and order them in November 2020. What has been fitted and paid for is really poor, I have heard nothing on this poor quality/missing shutter. All I got when I emailed Hillary's and the CEO was a "hopefully" sometime in "June" we will be in touch to fit your remaining shutter..... As the fitter throw-away the blinds that were in my bedroom (when they poorly fitted the new shutters) I'm now unable to use my bedroom to get to some sleep in, this blows my mind. I ordered the shutters primary to ensure they would limit light coming into my bedroom and increase privacy, this is why I ordered them to be fitted in the winter. Now I’m informed “sometime” in June is when they will be fitted....Is this June the 1st or the end of June, past the longest daylight day? The CEO can't even be bothered to answer me, why I'm I being discriminated against? To clarify, I can’t currently use my bedroom as there is no protection against the day light coming through as Hillary’s ordered the wrong shutter! Where should I sleep? Also, what has been fitted is to a really poor standard and not what I paid for. Why have the customer service team /CEO not rung me to discuss this even though I left them my mobile number to do so? This is over 2 weeks ago..... I have offered clear next steps and clarity, why has had no response. As a Dr I'm trying my hardest to save life's and working as hard as I can to do so. However with poor sleep due to a day light streaming into my bedroom as a result of Hillarys inability to resolve a simple error, is painful and so sad. I'm a breaking point as a result of them, I'm in tears typing this. Please can someone help me.”

Helpful Report

Posted 3 years ago

“Avoid at all costs! Unless you like to lose your time waiting for a curtain with a 2 months delayed delivery. In my opinion, Hillary's is a dreadful company that plays with customers after asking them to pay in full in advance. This company does not advise of delayed deliveries, and the customer ends up waiting all day at the given delivery date. Do not trust them, they are nit a serious company. Spend that little extra and go with John Lewis. I will share my dreadful experience. I have placed my order for a wooden bay window venetian blind set on February 1st 2020 paying the full price as requested, 502£ after it was agreed a delivery and install date as of February 18th. I have then been contacted by Hillary's that my delivery had a 1 month delay, I got confirmed March 18th as my delivery date. Having understood the situation given the pandemic, I agreed with the new date. On May 17th, the day before my new delivery was going to happen, I (the customer) phoned Hillary's to confirm my delivery was going to happen: the CS Representative informed me that the delivery was not going to happen on March 18th (the day after!) and there was not going to be an ETA for my blinds. At this point, frustrated, I've requested to be provided with a date by February 22 and I was called back on Friday 22: my blinds delivery was confirmed between 22-26th March. No further communication received and today is March 28th. This was going to be the first blind of a series to be purchased, Never again I will choose this company and I suggest to walk away from them.”

Helpful Report

Posted 3 years ago

“The worst most unprofessional company I have ever dealt with . 4 times I’ve had appointments booked since November and 4 times the representatives never turned up . I even took time off work at a cost to me to be home for the allocated time period . Today’s excuse from the representative is that he had lost his dog . Don’t use this company they are horrendous to deal with .”

Helpful Report

Posted 3 years ago

“Expensive and poor service Still waiting for a correct blind...third time lucky”

Helpful Report

Posted 3 years ago

“Hi rec my order today if Roman blinds for my conservatory / fitted. I was told fitter would shed Orr and from distance looked ok but Img what rubbish . They are made out of cheap material look like a coffin liner and not as was sold paid a thousand for rubbish calling cust service tomorrow ?”

Helpful Report

Posted 3 years ago

“I was a customer of Hillarys/Web Blinds (the trading name of Hillarys Blinds online sales) and over the years spent quite a bit of money with them. At the beginning of February the mechanism of one of the blinds I had purchased from them broke. I immediately contacted both Web Blinds and Hillarys' Customer Service to request a replacement, for which - despite the blind still being under guarantee - I would have happily paid. My enquiry and request for help was essentially ignored by both, so I wrote to the Chief Executive, John Risman, who to date has sadly also failed to respond. Appalling! I have had problems with much bigger international companies over the years, but when this has happened at least their CEOs has always responded promptly and appropriately. This is part of Hillarys' response to numerous complaints made by customers to BBC Watchdog in 2011: 'Hillarys treats any and every customer service issue extremely seriously as customer satisfaction is of paramount importance to us.' Really?.. Well, I have found my replacement blind elsewhere now: honestly priced, perfect, no fuss, delivered at speed and all done extremely courteously. As for Hillarys/Web Blinds, it has lost my previously loyal custom and got itself another negative review. Slow hand clap for Hillarys!”

Helpful Report

Posted 3 years ago

“Horrendous. No customer service skills whatsoever. Ignore complaints. Goods cheap quality not put up properly and blinds don’t fit the window. Someone needs to shut this company down. Not fit for purpose”

Helpful Report

Posted 3 years ago

“Please could you tell me if l will be getting my blinds .l order them in November . they were out of stock . they were to be in stock on the 4th of January still no blinds .if you can not get my blinds l would like my money back thank”

Helpful Report

Posted 3 years ago

“Wow wow wow! The best customer service we have ever had. Our advisor (Gentle, Chris) was absolutely incredible. Not only did he attend multiple visits to put up our blinds and curtains due to a fault with the delivery, but he even helped to put up our tv for us! He mounted it to the wall and was just incredible - and all at 9pm on a Monday! Can't fault him - worth the money alone just for the service we received. Product wise, the curtains look beautiful and definitely worth getting made to measure - the fit is perfect. All in all, 10/10.”

Helpful Report

Posted 4 years ago

“The sales representative was late for the appointment. Then when he did arrive the service felt very rushed. When he came to providing a quote it was £1500 for 2 windows and I chose the basic curtain and voile range that was suppose to be on sale. He could see my disbelief at the price, so he then offered £1000 (£500 off?). He was obviously trying to make a big commission. I refused the offer. The next day he sent a quote for £920, I refused the offer. In the end I did a little research and measured my windows and found made to measure curtains, voiles and double poles for a total cost of £500, all I would need some one to fit for a small cost of £100-£200, so you can see how much you can save (much lower than £920). They are only trying to make as much commission as they can and he was trying to make £1000 of me, but I weren't having it.”

Helpful Report

Posted 4 years ago

“We could not be less satisfied with our blinds, and the subsequent level of customer service shown. The end product looks ridiculous and is completely different from the one we agreed with the initial salesman. Hillarys have refused to take any responsibility. Belligerent customer service team. We will never be using Hillarys again.”

Helpful Report

Posted 4 years ago

“In June 2020 I was visited by a sales guy / fitter. He measured up and said the curtains that I picked would be ready in three weeks. Three weeks later, the same fitter showed up at my door (in a COVID-19 lockdown) with his dad (bizarre and I guess illegal) to fit the curtains. I left them to do the job while I worked in another room, however, within literally 3 minutes they said all done, and promptly left in a hurry without even asking me if all was ok or showing me the curtains. I went into the room where I found the curtains to be at least 2 inches short and the fitter must have thought this ok? Wow, just wow! I got in touch with customer service and said that they would send the fitter out again to measure a second time which they did. Again about 3 weeks later taking a day off of work he turned up again, went back to his van and returned empty handed and stated...”they have made them the wrong size again” then drove off to the next unsuspecting mug customer. Astounding and massively amateur in every respect of the service provided. Again I called Hillarys’s and was informed that in a further 3 weeks I would see another fitter as the original fitter had been “let go”! He needed sacking tbh, idiot! Three weeks came and went with no call from Hillarys’s, I called customer service only to be informed that they had run out of fabric and were unsure when it would be in stock and would have to wait until they had more of it! Months past and only with yet more calls made to Hillarys’s did I eventually get the curtains...which were creased and not rectified. In competition they offered £100 instead of doing the right thing and writing the whole thing off which would have been reasonable given the farce I had to enjore. My advice to anyone would be, shop local with a company that isn’t run by monkeys that couldn’t give a toss about the end customer. Discussed and surprised that company’s like this still exist!”

Helpful Report

Posted 4 years ago

“I find the behaviour of the advisor and customer services absolutely unacceptable and unfair. They missed my installation date which was meant to be a week ago, they never said the installer had to go abroad and was in quarantine and now my installation date is 20 March and they said this is the 1st date available and we will call me afterwards to discuss. No customer care. No care for my health as I have no curtains. No willingness to find a solution. I ordered my curtains on 9th December. How is it normal to wait 4 MONTHS for curtains?”

Helpful Report

Posted 4 years ago

“Twice tried to book an appointment for measurement never turned up called the company direct but helpful. Some of the representatives are not helpful at all”

Helpful Report

Posted 4 years ago

“Disgusting customer service, bought expensive curtains from them, took them to be dry cleaned, cleaned as per instructions, dry cleaner said that Hilarys dry cleaning instructions were incorrect. When notified Hilarys, they would not accept any fault, no refund, no compensation. Will never use again.”

Helpful Report

Posted 4 years ago

“Customer Ref: 9456261 Appalling customer service. We made a complaint before Christmas and it’s still not been resolved. We were assigned an account manager. He promises to call you back but this never happens. I’m in the process of taking my complaint to the BBSA as I’ve had no joy dealing with customer services. They are full of broken promises. I wouldn’t use or recommend Hillarys. Save your money and use a reputable company.”

Helpful Report

Posted 4 years ago

“Very pleased with my Hillarys roman blind. I've been dying for one after building an office to work from home. My advisor was so lovely and helped me style perfectly. He arrived in full PPE and observed social distancing measures in the initial appointment and fitting. Great value for money, I couldn't find a local company that could do it for less AND come to measure and fit!”

Helpful Report

Posted 4 years ago

“very disapointing service, but happy to take your money. paid way over the odds for a 2 part blind for my bay window, but because if shape decided to pay to make sure the fitting and sizing was correct. Turned up for the fitting, put up the first part up only to discover that the second part had been made wrong.... said would have to get the decond part re-made and come back to fit it. had an appointment sent to us via E-mail ( a 3 hour time slot) only for a no show!! rang customer service to be informed they isnt anyone working during lock down to fit it?!? the first part was fitted during lock THIS lock down, so what has changed? how does this work? and if customer service are working, why was i sent an appointment, and why was i sat waiting and not informed,,, only advise is to make a complaint..... so stuck with only half a blind fitted and out of pocket!!!!!”

Helpful Report

Posted 4 years ago

Hillarys is rated 3.8 based on 1,492 reviews