Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.81

3.8 Rating 1,490 Reviews

70 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,490 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service from beginning to end!! The curtains have transformed my room and I am loving having a good nights sleep thanks to my blackout blind in my bedroom! Thank you Hillarys”

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Posted 2 years ago

“These blinds are said by Hillary’s to be prefect .These are replacements blinds that took 5 months…..as the 1st ones were as bad . These do not resemble the advertised Blinds that they show on television or their website or in magazines. The stitching is shocking but I have been told they are up to Hillary’s standards…….!!!!!!!!!!!”

Hillarys 1 star review on 7th November 2022

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Posted 2 years ago

“We are happy with the service we have had. The rep was helpful, and assisted us with any enquiry.”

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Posted 2 years ago

“Best price I could find, even with the electric motor on the blinds it came a bit cheaper than one of my quotes. The person quoting was also the installer, he was very helpful and courteous and arrived precisely on time.”

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Posted 2 years ago

“Good service from mark but a little disappointed by the quality.”

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Posted 2 years ago

“Why are the 5 star reviews on here anonymous !!!!!!!!!!!!!!!!!!!!!”

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Posted 2 years ago

“Good customer service, arrived on time and speedily completed the job. The curtains look lovely in the room.”

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Posted 2 years ago

“6 months on for the most traumatic experience I have had with any company today I had to write a letter of intent. If Hillary’s dose not do the right thing then we will be off to small claims court. Now it is not about the money it’s about the appalling way I have been treated as customer. This company needs to take a long hard look at its self and decide if the direction that they have chosen is correct….which is where they put monetary gain over customer care !!!!!!!!”

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Posted 2 years ago

“Agent arrived promptly,Had a good selection of samples to choose from. ordering and paying was simple and at a reasonable price. Agent called as soon as he knew the vertical blinds were delivered to him early and arranged to call the same day, He fitted both blinds quickly with no mess, however, we really love both sets of blinds, we could not wish for better to suit our decor but I have found that the larger ones do not have a suitable overlap and I have to arrange them very carefully so they do not leave a gap.”

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Posted 2 years ago

“Love the quality and fit...looks stunning”

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Posted 2 years ago

“Yet again another traumatic day dealing with Hillary's . Please take note if you want quality products and quality fitters do not use this company. They provide you with products, not fit for purpose …. Absolutely appalling customer service ….please please do not use”

Helpful Report

Posted 2 years ago

“Don’t normally do feedback, but so pleased with Hillary‘s felt I had to. Had the vertical blinds fitted in living room in the teal colour and there absolutely gorgeous. The colour gives the room a lovely light. And the fitting was quick and painless as was the price. All boxes ticked . Will be coming back for kitchen and bedroom blinds very soon.”

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Posted 2 years ago

“After having my sons blinds replaced because they were so bad ( it took 5 months and 47 phone calls and 26 hours of my time ) the replacement ones were as bad and the fitter damaged my sons walls . I have ask for a replacement or a refund as I am by law entitled to .They have offered be £50 ……..I will be taking them to small claims unless they trying to solve the situation. Absolutely appalling customer”

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Posted 2 years ago

“Tim arrived on time to measure and quote. He contacted me the day before fitting and arrived on time The 3 blinds we had fitted look good and were well fitted.”

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Posted 2 years ago

“Having been told that my sons replacement blinds ( that took 5 months 47 phone calls and 26hours of my time ) to replace Hillary’s consider to be fine . I on the other hand don’t. They have offered me £50 compensation for the damage the fitter caused to my sons walls . The law of our country is they have to replace the blinds until I am happy or give me a total refund. If they refuse to do either, then we go to small court . Never ever have a come across a company that treat they customers in such an appalling manner . Please for your own mental health do not use this company. My battle continues and I will not give up”

Helpful Report

Posted 2 years ago

“Appalling customer service. Started off great, lovely sales chap, fitter was lovely. Post fit day it all went downhill. Our vertical patio blinds arrived the wrong size on the length so are just dragging along the floor. A manufacturing issue apparently. We had perfect fit blinds installed on some other windows and the following day a double glazed unit had a crack in it. The windows were brand new a month or so beforehand. It looks like a stress fracture where the blinds are fit too close to the glass and do not accommodate for (very normal) thermal expansion. The mind boggles. Hilary's have been a nightmare to contact - I sent the claim form over 3 times over the course of a few weeks before getting a response (all the while having a shattered window that we can not replace without removing/damaging the blinds so these need to be removed/reinstalled). Eventually they got back to us and we have sent a quote over for the replacement double glazed unit. They have come back asking that this is in a non editable format (it is a word doc, it is a small local company) as if the authenticity is in question. The format of a document can be easily changed by anybody with basic PC knowledge (I work for a tech firm) so this being sent in a format other than word would not confirm the authenticity. Hilary's are welcome to contact the company directly to verify this themselves, or indeed arrange a quote and replacement themselves, since the damage is a result of their product. They have also asked for the quote to be VAT registered. The quote does not include VAT (as I said, a small, local company so not VAT registered) so why on earth would they require this. Absolute absurd comments and I have been hung up on after being on hold on 3 separate occasions now. I am fuming at such terrible service from an allegedly reputable company and at the point of considering demanding a full refund since the security and safety of my windows is clearly not guaranteed with their product. I will be escalating my complaint to all of the relevant bodies.”

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Posted 2 years ago

“Excellent service and very happy with the fitting , could recommend your company throughout . Thank you darling”

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Posted 2 years ago

“Fraser the fitter and salesperson throughout the whole process was excellent fitting great and cleaned up everything when finished I'm so pleased with my shutters easy to open clean and look great ! Excellent service!”

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Posted 2 years ago

“Always had a good experience with Hillarys. Even when there was a small problem it was sorted quickly with our best interests in mind. Fitters are professional and tidy!”

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Posted 2 years ago

“Very helpful, knowledgeable representative who gave good advice on curtains for a tricky bay window. Good choice of fabrics and styles. Excellent fitting too.”

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Posted 2 years ago

Hillarys is rated 3.8 based on 1,490 reviews